Raleigh-Durham (RDU) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance
Information desks are located in the main baggage claim areas in Terminals 1 and 2. employees and volunteers at Visitors Services are available throughout the day to answer passenger and visitor questions and provide flight information and paging services. Tourism information can also be obtained at the information desks.

Information Desk: (919) 840-2123
Paging (in terminals): (919) 840-2123 ext.3
Lost and Found: (919) 840-2125 ext. 230
Police:(919) 840-2111 (emergency)
(919) 840-2125 x 221 (non emergency)
Emergency: (919) 840-2111

RECORDED MESSAGES
Airport Information: (919) 840-2123 x 3
Parking: (919) 840-2140

Mailing address: P.O. Box 80001, RDU Airport, NC 27623
Physical address: 1000 Trade Drive, RDU Airport, NC 27623

USO Lounge - open 24/7, RDU's USO is located on the second floor of Terminal 1. The 1,500 square foot lounge offers service members and their families a place to rest and relax while waiting for their flight to depart or for transportation to one of the state's military bases. Call (919) 840-0941 to reach the USO.
Amenities in the USO lounge include computers with high-speed Internet access, kitchenette, stocked refrigerator, snacks and beverages, large screen television, children's area, changing rooms and overstuffed recliners. RDU's USO is staffed by volunteers.
INTERNATIONAL ARRIVALS AT RDU AIRPORT:

International Travel at Terminal 2:

Terminal 2 has three international gates and a new processing area for arriving international travelers. International travelers will present their passport, claim their belongings and exit the processing area without rechecking their bags or entering on to the concourse.

Special features at Terminal 2:

* Arriving international travelers exit the aircraft into a secure, international corridor that overlooks the terminal’s Concourse C.
* The international corridor features two moving walkways and artwork that extends the length of the corridor.
* The new processing area is nearly five times the size of the airport’s Federal Inspection Services facility and paves the way for future international flights.
* The new facility allows for the processing of more than 400 passengers per hour.
* After proceeding through the customs and immigration process, arriving passengers simply exit the terminal with their luggage.
* An international arrivals waiting area is located in the baggage claim area.
Items lost at RDU should be taken to and retrieved from the RDU Law Enforcement (LE) Department. Please call (919) 840-7550 to make arrangements. Law Enforcement offices are located in the Airport Operations Center (AOC). The offices are open 8:00 a.m.
There is a US postal box outside of Terminal A on the curbside area.


Contact your airline or travel agent before arriving at the airport to determine your airline’s policy on traveling with pets. *If you are planning to bring an animal on-board the plane with you, you will need to present the animal to the security checkpoint screeners for screening.

*You may walk your animal through the metal detector with you. If this is not possible, your animal will have to undergo a secondary screening, including a visual and physical inspection.

*You may be asked to remove your animal from its carrier so that the carrier can be placed on the X-Ray machine.

Pets do not have to be quarantined on domestic flights but there are rules for international travel. A pet has to be in a kennel if it is taken to the airport. Only Seeing Eye ""assistance"" Dogs are allowed in the terminals outside of their kennels.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
RDU is a non-smoking airport with designated smoking areas. These areas include AJ's Tavern and Carolina Varsity Bar & Grill located in Terminal A and Triangle Cyber Café and Pinehurst Village Brewery located in Terminal C. You can also find designated smoking areas signs outside the terminals.