Richmond (RIC) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance
General information about the Richmond International Airport and the metro Richmond area is provided by the Richmond Metropolitan Convention and Visitor's Bureau located on the lower level immediately to the left of Door 3. Hours of operation are Monday thru Friday, 9:30 a.m. to 4:30 p.m. Phone: (804) 236-3260.

Phone Numbers For Richmond International Airport
Main Switchboard (804) 226-3000
Emergency (804) 226-0001
Airport Badging (804) 226-3056
Lost and Found (804) 226-3056
TDD (804) 226-3056


Lost and found items are handled by the Airport Badging Office located on the lower level of the terminal. The Airport Badging Office is open to the public from 9 - 11 a.m. and 1 - 3 p.m. Monday through Friday, except holidays. When closed, please call (804) 226-3056 and leave your name, phone number, and a description of your lost or found item and we will return your call on the next business day.


PETS Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly