Reagan Washington National (DCA) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance
Airport Information Booths are located in Terminals A, B and C.

Customer Service Centers
Customer Service Centers in Terminals B and C provide foreign currency exchange, insurance, facsimile and photocopying, notary public, and other services. Hours: 7 a.m. to 9 p.m. daily. Telephone: (703) 417-3200 and (703) 417-3201.

Travelers Aid
Located in Terminal A, (703) 417-3972, and in Terminals B and C, (703) 417-3974.

Paging
Paging is available at the Information Counters and the Travelers Aid Desks in the terminals.

USO Lounge
The United Service Organizations have a new USO Lounge at Reagan National serving military personnel and their families. The lounge is located on the Main level of Terminal A across from Lost and Found and is open daily from 6 a.m. to 10 p.m. For more information call 703-417-8876. Amenities include: Hospitality desk staffed by USO volunteers; photocopying and faxing services; TV with movie library; free snack bar; wireless internet access; unlimited domestic and international calls; ground transportation and lodging assistance. Directions to the Lounge:
From Terminal A lobby, follow signs to Gates 10-45 and the lounge will be on your left.
From Terminal B/C Concourse level, follow signs to Gates 1-9 and the lounge will be on your right.


You will clear customs at Dulles before transferring to another flight. Only after you collect your baggage and clear customs will you be allowed to make your connection. Passengers arriving from Canada may have the option to pre-clear customs; check with your airline to see if this option is available.

For planning purposes, please be advised that clearing customs takes approximately one to one-and-a-half hours; this can vary depending on flight schedules.


Lost items turned in at Ronald Reagan Washington National Airport are kept at the local airport police sub-station located in Terminal B or at one of the four TSA security checkpoints for less than 24 hours. The next business day (excluding weekends) items are turned over to the Airport Lost and Found Office for processing. Weekend items will be turned over to the Lost and Found Office on Monday. The Airport Lost and Found Office hours are 7:30 a.m. to 4:00 p.m., Monday through Friday.

You can contact the Ronald Reagan Washington National Airport Lost and Found Office by telephone on 703-417-0673 or by filling out Lost and Found Inquiry. Please provide a detailed description of the item; date the item was lost; the approximate location where item was lost; your name and telephone number or e-mail address.

Once it has been confirmed that your item(s) was turned in, you can arrange with the Airport Lost and Found Office to:
1. Pick up your item(s) at the airport.
2. Have a designated person pick up your item(s) for you.
3. Arrange for shipping of your item(s) by calling the shipping company of your choice. However, please make sure to schedule pickup during the hours of 7:30 am and 4:00 pm, monday through friday.
4. Request to mail item by u.s. postal service if the item is small and less than 5 pounds.


Drop boxes for U.S. mail are located in all terminals. Various postal services are available at the North Customer Service Center.
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
Visitors may smoke on the outside terraces located on the upper level of the B and C terminals. There is no smoking inside the building except in select restaurants.