San Diego (SAN) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance
SAN Airport is open 24 hrs/day, however, airline departures only occur between 6:30 a.m. and 11:30 p.m. Each airline has its own operating hours, but typically ticket counters are staffed by 5:00 a.m. for check-in. For specific check-in information, please contact the airline directly. If you need help finding a hotel, rental car, taxi, shuttle or other form of transportation, the Airport's Volunteer Airport Ambassadors are trained to help in all travel-related matters. They will also recommend points of interest and special events.

Volunteer Airport Ambassadors (VAA) are San Diego’s information source for business and leisure travelers, as well as meeters and greeters at San Diego International Airport. Visible in their green polo shirts with ‘Airport Information’ emblazoned on the back, 260+ highly trained VAA provide free airport information and terminal building way finding assistance. Volunteers have specific information pertaining to hotels, rental cars, taxicabs, courtesy shuttles, or public transportation. Volunteers staff information booths in the baggage claim area of Terminals 1 and 2; roam the terminals providing mobile information; and drive a courtesy cart in Terminal 2 West (post security) to assist passengers who may require mobility assistance.

Assistance is available at two information booths:
Terminal 1 - 619.231.7361
Terminal 2 - 619.231.5230

Daily hours of operation at both locations are 8:00 a.m. to 11 p.m.

Unaccompanied Minors: By prior arrangement, unaccompanied minors may be met at the aircraft arrival gate by an airline representative. As another option, you may also contact your respective airline to make arrangements for a Gate Pass. Otherwise, the Information Desks, staffed by Volunteer Airport Ambassadors and located in each of the baggage claim areas of Terminal 1 and Terminal 2, are good locations to meet arriving passengers. USO at San Diego International Airport - SDIA is host to the nation's largest United Services Organization (USO) center, providing our military with a welcome respite while traveling. Opened in March 2000, this 6,520 square-foot facility hosts approximately 150,000 service members and their families each year. The Center is located in Terminal 2, directly across from the second floor American Airlines ticket counter. Simply walk across the pedestrian bridge, take the escalator down to the first floor and look to your left. For more information, please call (619) 296-3192. Airline Cargo Offices - The following companies have air cargo offices located near SDIA. Please contact the company directly for the exact location: Delta Air Lines (619) 231-7122 California Air Cartage (619) 291-8644 Northwest Airlines (619) 231-7340 United Airlines (619) 231-5604 Southwest Airlines (619) 231-7345 Cruise Ship Terminal connection from San Diego International Airport - The Cruise Ship Terminal is located approximately two miles east of SDIA on N. Harbor Drive. See "Ground Transportation" for options. Bicycle Racks are available free for public use in the following locations: Commuter Terminal Lot (East End) - Located on the east side of the parking lot directly in front of the Commuter Terminal. Terminal 1 Parking Lot - Under the Terminal 1 sky bridge in the area between the escalator and Transportation Island. Terminal 2 Parking Lot (East End) - Located outside of the building in the parking lot that is connected to Terminal 2 via a sky bridge. Terminal 2 Parking Lot (West End) - These racks are located below the west sky bridge connecting the west end of Terminal 2 with the parking lot.
International flights arrive at Terminal 2.
SAN Airport's Lost & Found Office is located on the first floor of the baggage claim area in Terminal 2 West. Daily office hours are 8:00 a.m. to noon and 1:00 p.m. to 5:00 p.m. The phone number is (619) 400-2140.

If you have lost or misplaced an item, please be prepared to provide: (A) A detailed description of the item, (B) The date when the item was lost, and (C) the specific location where the item was lost. Positive proof of ownership will be required to claim an item.

If you have lost an item on an aircraft, please contact the airline directly.

Protect your personal belongings at all times. Particular care should be taken as you go through the Airport’s heightened security procedures. Security checkpoints are a common location where passengers forget their belongings.
All five mailboxes at SDIA are located curbside (outdoors). Mailboxes can be found in front of the Commuter Terminal, at Terminal 1 in front of Southwest Airlines and United Airlines, and at Terminal 2 near each of the two Red Bus stops.
Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

PETS: Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
San Diego Airport is a smoke-free facility. Smoking is only permitted outside of the terminal buildings. California law prohibits smoking within 20 feet of all entrances to public buildings. For your convenience, ashtrays are located in the vicinity where smoking is permitted.
See "Guest Services".