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Guest Services at San Diego SAN Airport

Other services offered by San Diego Airport:
SAN Airport is open 24 hrs/day, however, airline departures only occur between 6:30 a.m. and 11:30 p.m. Each airline has its own operating hours, but typically ticket counters are staffed by 5:00 a.m. for check-in. For specific check-in information, please contact the airline directly.
Information booths are open 8am-11pm, and are staffed by Airport Volunteer Ambassadors, who are trained to be of assistance in all travel-related matters.They can be recognized by their green polo shirts with ‘Airport Information’ emblazoned on the back, Volunteers have specific information pertaining to hotels, rental cars, taxicabs, courtesy shuttles, or public transportation. Volunteers staff information booths in the baggage claim area of Terminals 1 and 2; they also roam the terminals and drive a courtesy cart in Terminal 2 West (post security) for passengers having trouble walking.
You can contact Information at Terminal 1, tel. 619.231.7361; at Terminal 2, tel. 619.231.5230

Cruise Ship Terminal connection
from San Diego International Airport - The Cruise Ship Terminal is located approximately two miles east of SDIA on N. Harbor Drive.

Bicycle Racks are available free for public use in the following locations: Commuter Terminal Lot (East End) - Located on the east side of the parking lot directly in front of the Commuter Terminal. Terminal 1 Parking Lot - Under the Terminal 1 sky bridge in the area between the escalator and Transportation Island. Terminal 2 Parking Lot (East End) - Located outside of the building in the parking lot that is connected to Terminal 2 via a sky bridge. Terminal 2 Parking Lot (West End) - These racks are located below the west sky bridge connecting the west end of Terminal 2 with the parking lot.

Shoeshine service from Goodfellows is available at:
T1 at Southwest Airlines, post-security, near escalators;  and at United Airlines near gate 11;
T2 East, post-security, near gte 22 & Jer's Chocolates.
T2 West, post-security, just outside of checkpoint neargate 48.

Unaccompanied Minors: By prior arrangement, unaccompanied minors may be met at the aircraft arrival gate by an airline representative. As another option, you may also contact your respective airline to make arrangements for a Gate Pass. Otherwise, the Information Desks, staffed by Volunteer Airport Ambassadors and located in each of the baggage claim areas of Terminal 1 and Terminal 2, are good locations to meet arriving passengers.

USO: The Neil Ash USO Center
at San Diego International Airport is the nation's largest USOcenter, providing our military with a welcome respite while traveling. The Center was previously  located in Terminal 2, but due to ongoing construction until 2013, it was relocated temporarily to Terminal 1, next to Alaska airline ticket counter. Getting from the parking facility to T1, simply walk across the pedestrian bridge; at T1, take the escalator down to the first floor and look to your left. If arriving by plane at T2 go to baggage claim, turn left, follow USO sign;  if arriving by plane tat T1, go to baggage claim, turn right, look for USO sign. The USO center is neasr in the center of both terminals. For more information, please call (619) 296-3192.



International Travelers at San Diego SAN Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

Lost & Found at San Diego SAN Airport

The Lost & Found Office of SAN Airport is in Terminal 2 West, on the lower level; open daily 7am-11pm (except  between 10:30-11:30am and 7-8pm) .  

For Items lost  onboard the airplane, or in the gate areas, contact  your airline.
For Items lost  inside the terminal contact the Lost & Found office at 619-400-2140 (fax 2141) or e-mail lostandfound@san.org.
For tems lost  in a rental car, taxi, door-to-door shuttle or public bus - contact the inidvidual offices (not the Airport).  

Or you can mail your inquiry to: San Diego International Airport, Lost & Found, 3835 N. Harbor Dr. Ste. 1097, San Diego, CA 92101. 
( With a Fed Ex account, the Airport's Lost and Found Office can prepare items for shipment Mon-Fri prior to 3:30pm).

Mail Center / U.S. Post Office at San Diego SAN Airport

All five mailboxes at SDIA are located curbside (outdoors).

Mailboxes inside can be found in front of the Commuter Terminal, at Terminal 1 in front of Southwest Airlines and United Airlines, and at Terminal 2 near each of the two Red Bus stops.

Pets / Animals at San Diego SAN Airport

Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

PETS: Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly

Smoking at San Diego SAN Airport

San Diego Airport is a smoke-free facility. Smoking is only permitted outside of the terminal buildings. California law prohibits smoking within 20 feet of all entrances to public buildings.

Travelers Assistance at San Diego SAN Airport

Airport volunteers staff the information desks, walk through the terminals to spot passengers in need of assistance,  and take passengers to gates at mobil carts. 




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