San Francisco Airport (SFO) Guest Services and Help

Other services offered by SFO Airport:

1. SFO Airport Information / Travelers Assistance:
Airport Information Booths are located on the Arrivals/Baggage Claim Level of each terminal. Language interpretation is available. Computerized information kiosks are available at the booths 24/7. These kiosks provide both ground transportation and general airport information. Recorded multi-language ground transportation information is also available by dialing 1121 from any Airport courtesy phone.

Travelers Aid Booths are located on the Departures/Ticketing Level of all terminals and are staffed daily 9am-9pm. Travelers Aid provides general assistance and carries a number of printed public transportation schedules. Courtesy phone dial *1137

Customs/Immigration: Arrivals Level of the International Terminal. Courtesy phone Customs dial *1138, Immigration and Naturalization dial *1123

Police/Emergencies: Terminal 1, Arrivals Level across from baggage Carousel 17. Courtesy phone dial *1132; non-emergency: 650.876.2424; emergency: dial 911.

Airport Information: (650) 821-8211
Airport Paging: (650) 821-8211

Bay Area Transit Information:  511 is the Bay Area's free transportation hotline. For help getting to and from SFO, dial 511 from within the San Francisco Bay Area or (510) 817-1717 from outside the San Francisco Bay Area. Or, visit www.511.org to use 511's ‘Take Transit Trip Planner’ to create a custom itinerary on public transportation.

2. SFO Miscellaneous Services in alphabetical order (the International Terminal is shortened to 'IT' below)

Airport Mailers - stationed prior to security checkpoints- forward items you could not take through security checkpoint

Aquarium - At T1, Departures level near entrance to gates 40-48.

Baggage Assistance - available on request : at domestic terminals approach curbside check-in staff; at IT, approach either curbside attendant or call 9.821.9187 from telephones at main entry doors.  Arriving passengers find porters and free carts at International Arrivals Hall.

Baggage Wrapping - at either Airport Travel Agency (750.877.0422) open 7am-11pm; or LMD Baggage Wrapping kiosk, both at IT's Main Hall, pre-security.

Change Machines - for US paper currency and coins are in the Arrivals/ Baggage Claim area of all terminals

Customs Clearance Office - is in IT's Arrivals Lobby, level 2, post-security. For more information open cbp.gov.

DVD / DVD Player Rentals - InMotion Entertainment at IT, Main Hall, pre-security.

Free phone service at 'Lodging, Transporation & Attraction' boards in the Arrivals area  connect you to participating local lodging facilities, rental cars agencies, limo service & local attractions.

Kids' Spot - for interactive exploration - at T2 Boarding Area D near gates 54A  & 58B;at T3 at Boarding Area F, near gate 87A.

Nurseries - are in both pre- and post security areas of T1, T2 & TT3 - use the Airport courtesy phones for access requests.

Shoeshines - T1, Boarding Area B near gate 22; T2, Boarding Area D; T3 Boarding Area F near Gates 72 & 84; IT, Main Hall inside Freshen Up.

Showers - 'Freshen Up!'  for showers, toiletries, ironing & undergarments. At IT, Main Hall, pre-security.  Tel: 650.877.0798

Spas - XpresSpa offers spa services including massages, manicures, pedicures, facials and waxing. Locations:
IT, Boarding Area G near gate 100, post-security. Tel: 650.821.1042
T2, Boarding Area D. Tel: 650.821.9285
T3,  Boarding Area F near gate 68 and near entrance to gates 80-90. Tel: 650.821.8530/ 31

Storage for Luggage and other equipment - at 'Airport Travel Agency', located at IT's Main Hall -Tel: 650.877.0422

Telephones Equipped with Data Ports are located throughout the terminals.

Travel Agency - 'Airport Travel Agency' is a full-service travel agency offering travel reservations, travel insurance, luggage storage, overnight express delivery, faxes and photocopies. Notary Public and monetary transfers are also available weekdays 9am-5pm. Location: IT, Main Hall, pre-security. Tel: 650.877.0422

TTY - Phone service for deaf and hard of hearing people is located on the Departures/Ticketing and Arrivals/Baggage Claim levels of  IT, T1 & T3. Coin and credit card operated TTY units are available 24/7.

USO - The USO Lounge for U.S. Armed Forces members and their dependents can be accessed via the elevators located behind the Delta Airlines ticket counter of Terminal 1, Mezzanine Level, pre-security. Open 24/7. Tel: 650.761.4611.

Water Bottle Refill Stations: At  IT, Boardig area A, near Gate A1; at T2, boarding area D near gates 51 & 58;  at T3 at boarding area F, near entrance to gates 80-90.

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

1. For items left on an aircraft, in the gateway or at the airline counter, contact the airline directly. 

2. For items lost in any of SFO Airport's passenger terminals (other than at security checkpoints  or on the AirTrain), contact the SFO Lost and Found at Terminal 1, Arrivals Level near Baggage Carousel 17, pre-security. Tel. 650.821-7014 e-mail: SFOLostandFound@flysfo.com. 

3. For items lost at the security checkpoint,  e-mail or fax the Covenant Lost & Found Center (located at Terminal 1, Arrivals level, pre-security, open daily 8am-8pm; fax: 630-633-2626; e-mail: lostandfound@covenantsecurity.com) indicating name, contact & flight information, date item was lost and its description. Items will be held for 30 days.

Stamps are available for purchase from machines located on the Departures/Ticketing Level of all terminals.

Mailboxes are located curbside on the Departures/Ticketing Level at the end of all terminals.

Animal relief areas: are all located outside of  the following terminals, at their respective Arrivals/Baggage Claim Level and offer drinking bowls & cleanup material:  at T1 at Courtyard 1;  at T2 at Couryard 3; at T3 at Courtyard 4.

Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

Animal Relief Areas provide essentials for animals in transit, such as drinking areas with bowls and garbage areas with mutt mitt dispensers. They are situated in fenced and landscaped areas with complete accessibility for the disabled, and are available 24 hours a day. Located outdoors:
Terminal 1, Courtyard 1, Arrivals/Baggage Claim Level
Terminal 3, Courtyard 4, Arrivals/Baggage Claim Level

Smoking is not permitted in any of the SFO passenger terminals.