San Francisco (SFO) Airport

Guest Services and Help

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Listed below are the following services: A. Airport Information/Travelers Assistance; B. Miscellaneous Services; C. Services in each Terminal;

A. Airport Information / Travelers Assistance:
Airport Information Booths are located on the Arrivals/Baggage Claim Level of each terminal. Language interpretation available. Computerized information kiosks are available at the booths 24/7. These kiosks provide both ground transportation and general airport information. Recorded multi-language ground transportation information is also available by dialing 1121 from any Airport courtesy phone.

Travelers Aid Booths are located on the Departures/Ticketing Level of all terminals and are staffed daily 9am-9pm. Travelers Aid provides general assistance and carries a number of printed public transportation schedules. Courtesy phone dial *1137

Customs/Immigration: Arrivals Level of the International Terminal. Courtesy phone Customs dial *1138, Immigration and Naturalization dial *1123
Police/Emergencies: Terminal 1, Arrivals Level across from baggage Carousel 17. Courtesy phone dial *1132; non-emergency: 650.876.2424; emergency: dial 911.

Airport Information: (650) 821-8211
Airport Paging: (650) 821-8211

511 for Bay Area Transit Information
511 is the Bay Area's free transportation hotline. For help getting to and from SFO, dial 511 from within the San Francisco Bay Area or (510) 817-1717 from outside the San Francisco Bay Area. Or, visit www.511.org to use 511's ‘Take Transit Trip Planner’ to create a custom itinerary on public transportation.

B. Miscellaneous Services:

Shoeshines:
Terminal 1, Boarding Area B near Gate 22; T3, Boarding Area F near Gate 72, and T3 Area F near Gate 81. Open Mon-Fri, 6am-8pm. Sat/Sun 7am-1pm.

Showers:
Freshen Up! offers shower facilities, toiletries, ironing facilities and undergarments. Location: International Terminal, Main Hall, pre-security. Open daily 7am-11pm. Tel: 650.877.0798

Spa:
XpresSpa offers spa services including massages, manicures, pedicures, facials and waxing. Locations:
(a) International Terminal, Boarding Area G near Gate 100, post-security. Open daily 7am-11pm. Tel: 650.821.1042
(b) Terminal 3, Boarding Area F near Gate 68, post-security. Open daily 8am-11pm. Tel: 650.821.8530

Storage Facilities
Storage is available at the Airport Travel Agency. Lluggage, dog kennels, golf equipment, surf equipment, skis, bicycles and canoes may be stored. Prices vary according to item size--contact the Agency for complete information. Location: International Terminal, Main Hall, pre-security. Open daily 7am-11pm. Tel: 650.877.0422

Telephones Equipped with Data Ports are located throughout the terminals.

Travel Agency
Airport Travel Agency is a full-service travel agency offering travel reservations, travel insurance, luggage storage, overnight express delivery, faxes and photocopies. Notary Public and monetary transfers are also available Mon-Fri 9am-5pm. Location: International Terminal, Main Hall, pre-security. Open daily 7am-11pm. Tel: 650.877.0422

TTY
Phone service for deaf and hard of hearing people is located on the Departures/Ticketing and Arrivals/Baggage Claim levels of the International Terminal, Terminal 1 and Terminal 3. Coin and credit card operated TTY units are available 24 hours a day.

USO
Lounge for U.S. Armed Forces members and their dependents. Access via the elevators located behind the Delta Airlines ticket counter. Location: Terminal 1, Mezzanine Level, pre-security. Open 24/7. Tel: 650.821.7613

Wheelchairs
For ticketed international departing travelers, assistance with wheelchairs and/or large amounts of luggage from the International Terminal curbside to the ticket counters can be obtained by calling 650.821.5247 Mon-Fri between 8am and 5pm. (preferably call a day ahead). Wheelchair assistance for all arriving passengers is provided by the airlines. Please contact your airline directly.

C. Services in each Terminal:

Terminal 1:
Alaska Airlines Board Room - Near Gates 22 and 24
Aquarium - Departure Level
ATM - Boarding Area B, Boarding Area C
Christian Science Reading Room - Near Entrance to Gates 40 - 48
Continental President's Club - Between Vanguard and Air Canada Ticketing
Delta Airlines Crown Room - Mezzanine Level above Delta Ticketing
Lost And Found - Arrivals before Security
North Terminal Shines (Shoe Shine) - Near Gate 24
Postal Service - Boarding Area B, Boarding Area C
Travelers Aid - Departures/Ticketing
TTY - Scattered throughout Terminal 1
USO Lounge - Mezzanine Level

Terminal 2:
SFO Medical Services - Lower Level

Terminal 3:
American Airlines Admiral's Club - Across from Gate 62
ATMs - Across from Gate 60A, 62A, 68, 71, 75, 80, and 84
Currency Exchange - Mezzanine
Kids' Spot (Play Area) - Boarding Area F
North Terminal Shines (Shoe Shine) - Near Gate 74, Near Gate 80
Post / Mail Services - Two locations in Boarding Area Fv Travelers Aid - Hallway Between Gates 71 and 72
TTY - Scattered throughout Terminal 3
United Airlines Red Carpet Club - Rotunda

International Terminal:
Air France Lounge - 4th floor after Security
ATMs - Scattered throughout the International Terminal
Aviation Library & Museum - Main Hall near Boarding Area A
British Airways Executive Club - 3rd floor between Gates 4 and 6
Currency Exchange - Departures/Ticketing near G91 to G102
EVA Airlines Evergreen Lounge - 3rd floor north
Japan Airlines Sakura Lounge - 4th floor south
KLM Lounge - 3rd floor south
Northwest Airlines World Club - 3rd floor south
Philippine Air Mabuhay Lounge - 4th floor south
Postal / Mail Services - Four locations in Main Hall
Singapore Airlines Lounge - 3rd floor after Security
TTYs - Scattered throughout the Main Hall
United Airlines Arrivals Lounge - Between north and IT 2nd floor
United Airlines Departures Lounge - Boarding Area G near Gate 98
United Airlines Red Carpet Club - 3rd floor after Security
Virgin Air Club House - 5th floor south


International passengers may be met at the US Customs and Immigration exit, Arrivals Level Lobby, International Terminal. There is a signed Meeting Point in the lobby area.
For items lost in the terminals or on AirTrain, contact the SFO Lost and Found at Terminal 1, Arrivals Level near Baggage Carousel 17, pre-security. Pen Mon-Fri, 8am-8pm. Tel: 650.821.7014; e-mail: SFOLostandFound@flysfo.com.

Items lost at the security checkpoints are held for 30 days at the Covenant Lost and Found Center. To check for a lost item, e-mail or fax the Center with the following information: name, contact information, flight information, date the item was lost and a description of the item.
Location: Terminal 2, Departures Level, pre-security. Open daily 6:30am-10pm. Fax: 630.633.2626; e-mail: sfolostandfound@covenantsecurity.com

For items left on an aircraft, contact the airline directly.
Stamps are available for purchase from machines located on the Departures/Ticketing Level of all terminals.

Mailboxes are located curbside on the Departures/Ticketing Level at the end of all terminals.
Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

Animal Relief Areas provide essentials for animals in transit, such as drinking areas with bowls and garbage areas with mutt mitt dispensers. They are situated in fenced and landscaped areas with complete accessibility for the disabled, and are available 24 hours a day. Located outdoors:
Terminal 1, Courtyard 1, Arrivals/Baggage Claim Level
Terminal 3, Courtyard 4, Arrivals/Baggage Claim Level
Smoking is not permitted in any of the SFO passenger terminals.
1. Airport Information Booths - on the Arrivals Level of all terminals. Language interpretation available. Computerized kiosks with ground transportation, airline and airport facility information are available 24 hrs a day.

2. Travelers Aid - Organization of volunteers devoted to assisting travelers in the United States and Canada. Booths are staffed from 8 am to 8 pmn daily. Located on the Departures Level of all terminals. Courtesy phone dial *1137.

3. Customs/Immigration - on the Arrivals Level of the Internat'l Terminal. Curtesy phone: Customs dial *1138; Naturalization Service dial *1123

4. Police/Emergencies - at Terminal 1, Arrivals Level across from baggage Carousel 17. Courtesy phone dial 1132; non-emergency tel. 650.876-2424; emergency dial 911.