Lost & Found at Sao Paulo Guarulhos GRU Airport

If you lost an item at the airline counter, at the gate area or onboard your airplane, or if your bag has been damaged or is missing - contact your airline directly.

For items lost in the passenger terminal, contact the Lost and Found office located at the interconnecting corridor on the departures level, or call tel. (11) 2445-3786.

Pets / Animals at Sao Paulo Guarulhos GRU Airport

Live animals may be transported in non-cargo aircraft in a compartment intended for cargo and baggage. The transport of domestic animals (dogs and cats) in the passenger cabin may be admitted provided that the animals are transported with safety, in appropriate packaging and without causing discomfort to the other passengers. It is also permitted to transport a trained dog to lead a person with a sight or hearing problem in the passenger cabin. The passenger must present the animal’s health certificate, supplied by the State Department of Agriculture, by the Post of the Animal Defense Department and a Veterinary doctor.




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