Seattle Tacoma Airport (SEA) Guest Services and Help

Other services available at Sea-Tac Airport:

Both Pathfinders and Volunteers are at hand to assist travelers inside the terminals - 'Pathfinders' are dressed in red jackets and purple shirts, and volunteers wear royal blue jackets.

Check-in options at SEA: 
1. Alaska Airlines has its own islands of check-in kiosks (with boarding pass printout) & baggage check stations.
2. Quick check-in kiosks are on level 4 of the garage, at entrances to Skybidges 2 - 6.
3. Presently, Alaska /Horizon, American, Delta, Hawaiian, Korean & United offer check-in & boarding pass printout right at the entrance from the parking garage. At check-in kiosks, passengers without luggage can print out their boarding pass & head  for security check and departure gate.  Alaska /Horizon passengers can get boarding pass, then take bags to baggage drop-off area.  Also, Lufthanse & British Airways will use the kiosks starting  January  2012.

Family /Child Facilities:  (a) Car Seat, Stroller & Wheelchair Rentals are available at Ken's Baggage & Frozen Food Storage (visit kensbaggage.com);
(b) A children's play area is between the Central Terminal & Concouse A.
(c) The Mothers' room is also between Central Terminal & Concouse A, directly across from Seattle Tap Room.

General Information is available in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.

Ground Transportation Information (tel. 206-431-5906) is available at information booths on level 3 of the Garage.

International Arrivals will arrive at the South Satellite - passengers clear immigration, pick up bags & proceed to Customs; (a)  those ending their trip at SEA will thereafter put their luggage on a high-speed conveyor for delivery to the baggge claim, then head to Main Terminal to pick up bags at carousel 1 of the baggage claim (count on 30-60 mins for this process);  (b) those continuing their journey - after Customs, re-check-in bags and go through TSA security screening before proceeding to your connecting gate.

Language Phones / Translation: Language phone lines connect passengers and inspectors to translators for over 150 language. They are located in the inspection booths at US Customs, as well as outside the exit from the B gates, at pre-security,, south of Central Secuty checkpoint. 

Lockers: Self-service baggage lockers are available at Ken's Baggage & Storage Rentals,

Notary Public - at Ken's Baggage Storage & Rentals - no appointment necessary.

Parking availability: The Floor Count System lets drivers know how many spaces are available at the Sea-Tac parking garage, and a sign shows available openings to the right and left on each floor of its 4-row section. Should the Airport Garage be full, Airport staff will give information on nearby parking alternatives.   For all parking-related information, please refer to 'Airport Parking' page.

Passenger Paging - All airport paging is done through the airlines. (There is no central paging.)

Passenger Pickup - Use the free cell phone waiting lot  or park in the Terminal Direct level of the parking garage (please refer to 'Airport Parking' page).
Note that international flghts arrive att  South Satellite, where they spend 30-60 mins to clear US customs procedure - meet them either at escalator on baggage claim level between carousels 7 & 8, or at carousel one where they pick up checked luggage.

Quiet Zone is located at gate B4 and has ample seating with power outlets.

USO - Military Assistance - USO, located in the Main Terminal, Mezzanine Level, is open 24/7. The Sea-Tac Center serves all military members and their families by providing a full nursery; toys, books and games for children; sleeping facilities, showers, free snack bar, travel information, and a lounge area with a big-screen TV, X-box games, Internet access, and library. (206) 433-5438.

Visitor Information Booth is located on the lower level of the Main Terminal in the Baggage Claim area across from carousel 11.

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

B. Travelex, who handles currency exchanges, is located in the Main Terminal - Ticketing Level (one on the south esplanade and one on the north), in the Main Terminal - Baggage Claim and on Concourse A.

C. The Language Phone Line at SeaTac is in (a) the inspection booths at Customs and Immigration and (b) at the Airport Information Booth outside the exit from the B gates (pre-security, south of the Central Security Checkpoint), these phones link up travelers and inspectors to interpreters for more than 150 different languages.

For items lost onboard your airplane or in the boarding area, contact your airline's lost & Found department.

The Lost and Found office is located in the central part of the Main Terminal, up on the Mezzanine Level, Room 6016.  open weekdays 7am-5pm.; tel: (206) 787-5312 /fax 6201.

Items found in the passenger terminal, parking garage or drive areas are stored for 30 days.  If you report an item lost more than two weeks ago, call (206) 787-5312. You will need to complete the Lost Property Report by visiting:  portseattle.org/Sea-Tac/Passenger-Services/Pages/apps/Lost-Found.aspx.
 
If you think the item was stolen, you  should file a stolen property report with the Port of Seattle Police Department by calling (206) 787-3490.

U.S. Mailboxes are located on the ticketing level, in the corridor between ticket counters 3 & 4, 4 & 5, across from entrance to Central Security Checkpoint, and and between the Southwest and American ticket counters;
at the baggage claim level outside door 16, at lower drive sidewalk; and
at Concourse A (near gate A3; at entrance to Concourses B & C, and two at Concoursse D across from Hudson News & behind North Security Checkpoint.

Pets are not allowed inside the Terminal, unless in a kennel. Exception: Working dogs on leash.

Pet relief areas are mostly outdoors, but one for working dogs is indoors in the Main Terminal, behind security check, next to exit from Concourse B.
Outdoor pet areas:  'Pet Potties' are in two areas outside the Baggage Claim:
at North end - outside door 26, past bag carousel 16 (a sandy area o the left under the stairs);
at South end - outside door 00 (a large grassy area at end of parking lot, equipped with cleanup bags.

Pets which were checked in as baggage can be picked up at baggage claim (for further needed information contact your airline directly).  If a pet was shipped unaccompanied, you need to ick it up at Sea-Tac's air cargo facility. For more information contact your freight carrier.

Sea-Tac is a non-smoking facility. Smoking is prohibited along the full length of the upper and lower airport drives, everywhere in the airport garage, anywhere inside the terminal and in all airfield locations.

Both Pathfinders and Volunteers are at hand to assist travelers inside the terminals - 'Pathfinders' are dressed in red jackets and purple shirts, and volunteers wear royal blue jackets.