Seattle Tacoma (SEA) Airport

Guest Services and Help

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Alphabetical Listing of Services: ATMs; Business Servicers; Chapel; Cellular Service / Cell Phone Chargers; Change Machines; Currency Exchange; E-mail Phones; Emergency Services; Flight Information; Ground Transportation Booths; Information Desks; International Traveler Services; Interdenominational Services; Internet Access; Interpreters; Laptop Lane; Lost and Found; Luggage Carts; Mailbox; Military Assistance; Notary; Paging; Pets; Port of Seattle Police Department; Postage; Rentals; Send it Home Kiosks; Shipping, Mailing & Packaging; Smoking Area; Stamps; Storage; USO; US Customs and Immigration.

Flight Information - Sea-Tac Airport has real-time flight information available. You can also get updates by texting from most mobile phones. Text "FlySEA" (359732) and text the name of your airline and flight number.

Checking In for Flights in Sea-Tac's Garage - 5 airlines (Alaska, Continental, Horizon, Northwest and United) allow you to check in and print their boarding pass right as you enter the Airport from the parking garage. A check-in kiosks enables travelers without luggage to print their boarding pass and proceed straight to Security checkpoint and departure gate. Alaska and Horizon airlines allow travelers with luggage to get their boarding pass and take their baggage straight to their airline's bag drop area.
Quick check-in kiosks are on the 4th floor of the garage, at the entrances to Skybridges 2-6, and also in the Main Terminal, across from the American Airlines ticket counter.

Ground Transportation Information - For questions on Ground Transportation: go to information booths in (a) Baggage Claim near Carousel 12 - open every day 6 am - 2 am; and (b) on the third floor of the Airport Garage. The telephone number for ground transportation is 206-431-5906.

Information Desks - SeaTac maintains two staffed information booths: (a) Baggage Claim near Carousel 12 - open every day 6 am - 2 am; and (b) on the third floor of the Airport Garage.

The Floor Count System - lets drivers know how many spaces are available at the Sea-Tac parking garage, and a sign shows available openings to the right and left on each floor of its 4-row section. Should the Airport Garage be full, Airport staff will give information on nearby parking alternatives.

Directions to Checkpoints Closest to Your Airline - Use any of the three security checkpoints at SeaTac (south, central or north). This list of airlines and checkpoints below should be of help to pick the closest one to your departure gate when lines are long:

(a) South Checkpoint: Aeromexico, Air France, AirTran, American, AMC, Asiana, British Airways, China Airlines, Delta, EVA Air, Frontier, Hainan Airlines; JetBlue, Korean Air, Lufthansa, Midwest, Northwest, SAS, Sun Country, Virgin America;
(b) North Checkpoint: Air Canada, Alaska; United
(c) Central Checkpoint: America West, Continental, Hawaiian; Southwest
(d) B, C and S Gates: Horizon

USO - Military Assistance - USO, located in the Main Terminal, Mezzanine Level, is open 24/7. The Sea-Tac Center serves all military members and their families by providing a full nursery; toys, books and games for children; sleeping facilities, showers, free snack bar, travel information, and a lounge area with a big-screen TV, X-box games, Internet access, and library. (206) 433-5438.

Notary Public - at Ken's Baggage Storage & Rentals - no appointment necessary.

Passenger Paging - All airport paging is done through the airlines. (There is no central paging.)

Visitor Information Booth is located on the lower level of the Main Terminal in the Baggage Claim area across from carousel 11. All airport paging is done through the airlines. There is no central paging system.

Seattle-Tacoma International Airport
Mailing Address:
P.O. Box 68727
Seattle, WA U.S.A. 98168

Street Address:
17801 Pacific Highway So.
Seattle, WA U.S.A. 98158
(206) 433-5388


Of Interest to the International Traveler:

A. The U.S. Customs and Immigration Service at SeaTac is in the South Satellite, near international gates.
Customs: (206) 553-7960. Immigration: (206) 553-0467/0466.

B. Travelex, who handles currency exchanges, is located in the Main Terminal - Ticketing Level (one on the south esplanade and one on the north), in the Main Terminal - Baggage Claim and on Concourse A.

C. The Language Phone Line at SeaTac is in (a) the inspection booths at Customs and Immigration and (b) at the Airport Information Booth outside the exit from the B gates (pre-security, south of the Central Security Checkpoint), these phones link up travelers and inspectors to interpreters for more than 150 different languages.
The Port of Seattle Lost and Found office is located in the central part of the Main Terminal at Sea-Tac Airport, up on the Mezzanine Level, Room 6016.. All items found in either the airport terminal, parking garage or drive areas are stored for 30 days before disposition.

Please contact your airline for items lost or left on an airplane.

Reporting Lost Property: Please use the online form to report any items lost in the Airport Terminal, Airport Garage or drive areas.
You may want to file a stolen property report with the Port of Seattle Police Department if you think the item was stolen, by calling (206) 431-3490.
US. mailboxes are located at:

1. Pre–Security / Ticketing Level - (a) In the corridor between ticket counters 3 and 4; (b) in the corridor between ticket counters 4 and 5 and (c) across the entrance to the Central Security Checkpoint between the Southwest and American ticket counters.
2. Pre–Security / Baggage Claim Level - outside of Baggage Claim door #16, on the Lower Drive sidewalk.
3. Beyond the Security Checkpoints - (a) Concourse A – across from Starbucks and Gate A3; (b) Concourse B – at its entrance; (c) Concourse C – at its entrance; (e) Concourse D - one across from Hudson News and one behind the North Security Checkpoint.

Mailing back Home - Ken's Baggage Storage & Rentals maintains a "Send-It-Home" kiosk, located near every security checkpoint. It accepts small items if they fit into the provided plastic bag and mails them back to your home address. Bigger items can be taken to Ken's Baggage office on the Baggage Claim level between Carousels 12 and 13. A list of non-acceptable items is posted at the kiosks.

Shipping supplies and UPS and Federal Express services are also available at Ken's
1. Inside the terminal: All pets must be in their travel carriers, except training or service dogs and other specially trained pets assisting travelers with disabilities. 2. The outside pet area: There is a small area outside the Main Terminal designated to serve as pet relief area for traveling animals. I has absorbent sand, plastic bags and a garbage can: Outside of Baggage Claim, north of terminal, to the left under the outside stairs.
Sea-Tac is a non-smoking facility, so smoking is not allowed anywhere inside the terminal building. Smoking is permitted on the lower airport drive sidewalk, outside of the baggage claim area, in designated areas only. Please observe signs and don’t smoke directly outside the doors that lead inside to the baggage claim area.
Pathfinders and volunteers help passengers throughout the terminal to help you find relocated terminals, stores, restrooms and services. Pathfinders are dressed in red jackets and purple shirts, and volunteers are dressed in royal blue jackets

General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.