INFORMATION AND CUSTOMER SERVICE COUNTERS For quick referrals, contact the Airport's Customer Service officers. The Information and Customer Service counters are located at:

Terminal 1: Two counters at Transit Mall West, Level 2 (near DFS Venture and near KingPower Fashionwear); one counter at Transit Mall East, Level 2 (near Skytrain), and one at Arrivals Hall Central, Public Area, Level 1.

Terminal 2: two counters at Transit Mall North, Level 2: one counter next to Skytrain and one next to Omega Boutique; two counters at Transit Mall South, Level 2: one counter next to Chomel and one near Orchid Garden. One counter at Arrival Hall Central, Public Area, Level 1.

Terminal 3: two counters at Transit Mall South, Level 2: one next to Skytrain and one next to Harris Bookstore. Two counters at Transit Mall North, Level 2: one next to Skytrain, and one next to Digital Lifestyle. One counter at Departure Hall Central, Public Area, Level 2, and one counter at Arrival Hall Central, Public Area, Level 1.

LEFT BAGGAGE COUNTERS: are ready to store your luggage while you browse the shops or take advantage of other amenities at the airport, or need to leave the airport. This fee-based service is available 24/7, and counters are located at:
Terminal 1
* Near Sincere Watch at Transit Mall East, Level 2 - Tel: (65) 6214 0318
* Basement West, Public Area - Tel: (65) 6214 0628
Terminal 2
* Behind Chocolates.Candy.Delicatessen at Transit Mall South, Level 2 - Tel: (65) 6214 0448
* Arrival Hall North, Public Area, Level 1 - Tel: (65) 6214 1683
Terminal 3
* Behind RISIS Atelier at Transit Mall South Level 2.
* B2 Mall @ T3 (Basement 2), South, before Carpark 3A.
Please e-mail your inquiry to: baggage@airport-hotel.com.sg

Rates for Left Baggage
Cabin Bags S$3.15 for first 24 hrs; S$4.20 for subsequent 24 hrs
Suitcase S$4.20 for first 24 hrs; S$5.25 for subsequent 24 hrs
Odd Size S$8.40 for first 24 hrs; S$10.50 for subsequent 24 hrs

AIRPORT-HOTEL BAGGAGE DELIVERY SERVICE - On arrival day, have your bags delivered from airport to your hotel, while you pursue other business. It saves you time and taxi-fare to go to hotel to drop off bags. Ideal for those arriving in the morning.
On departure day, have your bags collected from your hotel and delivered to the airport, while you pursue other business after hotel checkout. Ideal for those with night departure flights:
Terminal 3 - Arrivals Hall, Public Area, Level 1 (near Baggage Claim Belt 44). Tel: (65) 6242 0002. Open 10am-10pm. After hours, inquire by e-mail at: customer.service@porterxpress.com

Singapore Visitors Centers - open 6am-2pm at Arrivals level. Each Center provides the following services: Tourist Inquiries, Hotel Reservations and Taxi/ Tourist Guide.

Hotel Reservations
Visitors can make hotel reservation at the Singapore Visitors Centers or Hotel Reservation Counters at the arrivals level. A deposit of S$10 per reservation, deductible from the hotel bill at the end of stay, is payable.
For more information, contact Singapore Hotel Association or call the Hotel Reservation Counters, which operate 24hours daily, at the following locations:
* Terminal 1 - Tel: (65) 6542 6966
* Terminal 2 - Tel: (65) 6545 0318, fax : (65) 6545 9273
* Terminal 3 - Tel: (65) 6542 0442

Arrival Lounge
Visitors who arrive too early to check into their hotel in town can visit the Arrival Lounge at the arrivals level of Terminal 3 for a quick snooze or a refreshing shower. The lounge also offers meeting rooms and business services. For more information, please contact Plaza Premium Lounge at (65) 6241 6566.

Singapore Stopover Holiday Program
The Singapore Stopover Holiday program is offered by Singapore Airlines and available only to passengers traveling on Singapore Airlines and SilkAir flights. On arrival, participants should proceed to the SIA Stopover Holiday Counter at the arrivals level of Terminals 2 or 3 to arrange accommodation and return transfer. Coach transfers to city are available; the average waiting time is about 15-20 mins.

Events and Promotions
It's never a dull moment at Changi Airport! Check out and participate in our ongoing events and promotions!

Nature Trail
Be enchanted by our various themed gardens ranging from tranquil indoor ponds to outdoor sunny gardens

Miscellaneous Services are: Napping Areas; Shower, Fitness and Spa Services; Music Bar Lounges; Rest Areas; Swimming Pool; Transit Hotel; Free Singapore Tour; News and Financial Information; Entertainment Deck; Explorer's Lounge; Nexus Lounge; Movie Theater; Shopping City - see "Layover Ideas".

Meeting Service
The meeting service provide meet & greet services. ( It also provides immigration clearance for foreign workers). Please book three to five days in advance :
* Terminal 1 - (65) 6546 8168
* Terminal 2 - (65) 6542 2848
* Terminal 3 – (65) 6247 5477

Children's Play Areas:
A place suitable for children aged from 1 to 12 to have moments of fun. This play area is located at
Terminal 1: Transit Mall West, Level 3, next to Burger King
Terminal 2: Transit Mall North, Level 2, next to Family Zone
Terminal 3: Transit Mall Central, Level 2, next to SATS Special Service Lounge.

Parents Rooms - Diaper changing stations and other related facilities. You will find a hot water dispenser for your convenience, and the privacy to attend to your baby. Location:
Terminal 1
* Near gate holdroom C24 at Transit Mall West, Level 2
* Near gate holdroom D36 at Transit Mall East, Level 2
* Next to Delifrance Restaurant at Arrival Hall West, Public Area, Level 1
Terminal 2
* Near gate holdroom E1 at Transit Mall North, Level 2
* Behind Sunglass Hut at Transit Mall South, Level 2
* Near Check-in Row 7, Departure Hall Central, Public Area, Level 2
Terminal 3
* Next to Cheers Minimart at Arrival Hall Central, Level 1
* Near Check-in Row 6, Departure Hall Central, Level 2
* At both sides of Departure Immigration Central, Level 2
* Next to Wang Café, Departure Hall North, Level 2
* Next to Harry Straits Bar at Transit Mall North, Level 2
* Behind FIFA shop at Transit Mall North, Level 2
* Next to gate holdroom B1 – B4 at Transit Mall North, Level 2
* Inside gate holdroom B1 – B4 at Transit Mall North, Level 2
* Next to gate holdroom B9 at Transit North Pier, Level 2
* Next to Tiger Champion Bar at Transit Mall South, Level 2
* Behind Sunglass Hut at Transit Mall South, Level 2
* Next to gate holdroom A1 – A8 at Transit Mall South, Level 2
* Inside gate holdroom A1 – A8 at Transit Mall South, Level 2
* Next to gate hold room A21 at Transit Mall South Pier, Level 2
* Outside gate holdroom A16 – A20 at Transit Mall South, Level 2
* Inside gate holdroom A16 – A20 at Transit Mall South, Level 2

Hair & Beauty Services: - Visitors can enjoy hair and beauty services at Terminals 1, 2 and 3.
Terminal 1 - Body Contours at Transit Mall East, Level 3 - Tel: (65) 6542 6615
Terminal 2 - TranSpa at Transit Mall South, Level 3 - Tel. (65) 6542 2849 - A quick 10-minute professional haircut is just $10 at EC House, Departure Hall North, Public Area, Level 2.

Immigration
The Immigration Halls are at the ground floor. To get to a Hall, follow the “Arrivals” sign. Once you arrive there, you will see two separate areas - one for Singapore nationals, and one for all other nationalities. An immigration officer at the counter will ask for your passport and supporting documentation. You will need to produce a fever vaccination certificate if you are arriving within six days of passing through areas endemic for Yellow Fever. If you are unable to produce the certificate, you will be required, at your cost, to obtain vaccination at the Airport Clinic before you are allowed entry into Singapore. For more information on entry and visa requirements and list of countries endemic for Yellow Fever, please contact the Immigration & Checkpoints Authority at (65) 6391 6100 or visit their website.

Customs - Use the Green Channel if you do not have controlled or prohibited goods. Use the Red Channel if you have goods to declare or if in doubt. Please note your baggage may be examined by the officers whether you take the Green or Red Channel. For more information on duty-free allowance, goods & service tax relief, controlled goods and prohibited goods, please contact the Immigration & Checkpoints Authority at (65) 6391 6100 or visit their website.

Baggage Reclaim - The baggage reclaim area is at the ground floor, after Immigration and before Customs. Please check nearby information displays for the carousel assigned to your flight. You can also collect bulky baggage such as surfboards in the same area. Free trolleys are available next to each carousel.

Lost or Damaged Baggage - Baggage handling and delivery is the responsibility of the airlines from the point of check-in to the point of collection. In the unlikely event that your baggage is damaged or lost, please proceed to the Lost & Found counter at the baggage reclaim area for assistance. You can also contact the handling agent representing the airline you had traveled with. The contact handling agents and their telephone numbers are as follows:

Terminal 1
Changi International Airport Services (CIAS) - Tel: (65) 6511 0459
Singapore Airport Terminal Services (SATS) - Tel: (65) 6541 8543/ 8553
Swissport Singapore (Swissport) - Tel: (65) 6542 5711
Terminal 2
Singapore Airport Terminal Services (SATS) - Tel: (65) 6541 8872/4/5/7
Terminal 3
Changi International Airport Services (CIAS) - Tel: (65) 62475714
Singapore Airport Terminal Services (SATS) - Tel: (65) 6501 2654

Porter Service - The porter service helps you, at no charge, move your baggage within the airport’s public areas. Please book in advance or upon arrival using one of free service telephones:
Terminal 1 : (65) 9179 4836
Terminal 2 : (65) 9117 6311
Terminal 3 : (65) 9649 9208

Baggage Delivery from Airport - Porter Xpress helps you deliver your baggage from the airport to your designated hotel upon arrival while you proceed on to attend to your business. Porter Xpress is located at Terminal 3, Arrival Hall, #01-23. Tel : 62420002.

Storage - The left baggage service temporarily stores your bags, coats or other items. Clear Customs first, then follow the signs for “Left Baggage”. The service is at the ground floor for Terminal 2 and Basement 2 for Terminal 1 and Terminal 3.

1. Please contact Lost and Found counter or your airline if your baggage is damaged or lost.
2. Please contact the Left Luggage service for your bags, coats or other items left.
3. Contact number: Terminal 1: (65) 6511 0459 or (65) 6541 8554 / 8555
                                    Terminal 2: (65) 6511 0459 or 1800 2244 243 or (65) 6541 8872 / 8875
                                    Terminal 3: (65) 6247 5714 or 1800 2244 243 or (65) 6541 8872 / 8875
                                    Budget Terminal: (65) 9665 3046

POSTAL SERVICES AND TELECOMMUNICATION:

1. Should you need stamps or overseas phone cards, go to any Money Changing counter or these 24-hrs outlets situated at
Terminal 1: 7-Eleven at Transit Mall West, Level 2 -or- Left Luggage outlet at Transit Mall East, Level 2 (stamps only).
You can fax documents and send telegrams directly from the Singapore Telecom & Singapore Post outlets, which also offer a full range of postal services at
Terminal 2: Next to Toys.Games.Children.Gifts at Transit Mall North, Level 2. Open 6am-12 midnight, -or- next to bod.bodynits at Departure Hall South, Public Area, Level 2. Open 6am-midnight.

2. All local calls made within the Transit Malls are FREE, overseas phone calls, however, are chargeable through overseas phone cards.
Budget phone call booths provided by MediaRing have been set up for budget calls overseas. Simply pay a deposit of S$3.00 at the counter and you get a phone booth. After completion of the call, any unused deposit will be refunded to you and calls exceeding the deposit have to be paid for at that time. Budget phone booths are located at
Terminal 1: Near Giordano at Transit Mall West, Level 2. Open 6am-12 midnight.
Terminal 2: Next to Sports Bar at Transit Mall Central, Level 2. Open 6am-1am.

Pets are not permitted at Changi Airport, unless they are working dogs, or are in a safe kennel. However, airlines have their own regulation regarding pets; contact your airline well before departure. Also contact the Embassy of your destination country regarding shots and documents.

If you wish to smoke, you can make your way to any one of our Smoking Areas located at:
Terminal 1
Departure Transit Lounge West, Level 3
Terminal 2
 Departure Transit Lounge North and South, Level 2
Terminal 3
Departure Transit Lounge North and South, Level 2 Outdoor Smoking Area, opposite gate B10, Level 2 Outdoor Smoking Area, next to gate A21, Level 2 Outdoor Smoking Area, next to Silver Kris Lounge, Level 3
Budget Terminal
Outdoor terrace located at the Departure Transit Lounge