Southwest Florida (RSW) Airport

Guest Services and Help

 Closest Airports to RSW
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Airport Guest Services, Airport Information and Travelers Assistance
Airport Information Booths are located on the Baggage Claim Level of the terminal.

To page a passenger, please call (239) 768-4700.


International Arrivals and Immigration are located near gate A1.


For items lost at Security Screening Checkpoints at RSW Airport: Contact the Transportation Security Administration for questions or comments at (239) 210-6419

For items lost in the general areas of the airport terminal (excluding airline gates and the rental car facility): Contact Lee County Port Authority for questions and concerns at: (239) 590-4810

Airlines and rental car agencies have their own lost & found areas. Please check with your specific airline or rental car company for your lost property.
U.S. Postal Self-Service Center is located conveniently within the terminal.
Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

PETS: Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
Smoking is not permitted anywhere in the terminal or concourses.