Stockholm Arlanda Airport (ARN) Guest Services and Help

If you lost an item at the airline counter, at the gate area or onboard your airplane, or if your bag has been damaged or is missing - contact your airline directly.

Items lost inside the terminals are handled by 'Bagport',  located in Terminal 5, level 1. You can contact Bagport at:
tel.  +46 8 797 60 80 (weekdays except holidays);
fax: +46 (0) 8 797 62 47; 
E-mail: hittegods@bagport.se

Each airline sets its own rules about taking animals on air trips, but generally speaking the airlines allow small pets such as dogs and cats to accompany passengers into the aircraft, provided they are inside an animal travelling case. Normally this travelling case must not exceed the maximum dimensions and weights permitted for hand baggage. Please contact your airline to find out what rules apply to your flight.