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Surabaya Juanda Airport SUB

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Surabaya Juanda Airport (SUB) Guide

Discover Surabaya Juanda Airport, Indonesia's gateway with a unique Mangrove Park nearby, making it a blend of nature and modernity just 20 kilometers from Surabaya. Our concise guide simplifies your journey through SUB, offering essential details on flight updates, terminal facilities, parking, and where to enjoy shopping and dining.

Streamline your airport experience by visiting iFly's Comprehensive Airport Guide for more insights.

SUB has two terminals: Terminal 1 and Terminal 2. Terminal 1 has 10 gates and is used by domestic airlines, while Terminal 2 has 17 gates and is used by both domestic and international airlines. Major airlines such as Garuda Indonesia, Lion Air, and AirAsia use Terminal 2.

When arriving at the airport, follow the signs to the appropriate terminal for your airline. If you are unsure, there are information desks located throughout the airport where staff can assist you. Once you have checked in and passed through security, make note of your gate number and proceed to the appropriate gate.

Both terminals offer a variety of food and beverage options, as well as duty-free shopping and other services such as currency exchange and ATMs. Use our interactive airport map to locate food, services, and airline departure gates.

Connecting Between Terminals

SUB Airport has two terminals, Terminal 1 and Terminal 2. These terminals are located within walking distance from each other, so travelers can easily walk between them. The walk time between the terminals is approximately 10-15 minutes, depending on your walking speed and the amount of luggage you are carrying.

If you prefer not to walk, there is also a shuttle bus that runs between the terminals. The shuttle bus is free and operates every 10-15 minutes, making it a convenient option for travelers with heavy luggage or those who have difficulty walking long distances. The shuttle bus can be found outside both Terminal 1 and Terminal 2.

Picking Up and Dropping Off Passengers

Surabaya Airport offers several options for picking up and dropping off passengers. If you are dropping off a passenger, you can use the curbside drop-off area located in front of the terminal building. Please note that there are strict time limits for curbside parking, so it is important to unload passengers and luggage quickly and move your vehicle to the designated parking areas.

If you are picking up a passenger, you can use the cell-phone waiting area located near the airport entrance. This area allows drivers to wait for their passengers to arrive before proceeding to the curbside pick-up area. This helps to reduce traffic congestion and ensures a smooth flow of traffic around the airport.

It is important to note that curbside parking is strictly prohibited at SUB. Violators may be subject to fines or towing. To avoid any inconvenience, please use the designated parking areas or the cell-phone waiting area when picking up or dropping off passengers at the airport.

Parking Facilities & Options

SUB Airport offers a variety of parking options to meet the needs of travelers. There are several parking lots and garages located near the terminal building, making it easy to find a spot to park your vehicle. The parking facilities are well-maintained and offer 24-hour security to ensure the safety of your vehicle.

For those who are waiting to pick up arriving passengers, there is a cell phone waiting area available. This area allows you to wait in your vehicle until your party has arrived and is ready to be picked up. This is a convenient option that can help you avoid circling the airport while you wait.

Handicapped parking is available in all of the parking lots and garages. These spaces are located close to the terminal building and are clearly marked with the international symbol of accessibility. If you require assistance getting to or from your vehicle, airport staff are available to help.

Off-airport parking is also available near the airport. This can be a more economical option for travelers who are looking to save money on parking fees. These parking facilities offer shuttle service to and from the airport, making it easy to get to your terminal without the hassle of finding a parking spot.

Get details about Surabaya Juanda Airport parking options and rates, along with more economical off-airport parking here.

Transportation Options

Surabaya Airport offers a variety of ground transportation options for travelers. One of the most convenient options is car rental, with major providers like Avis, Hertz, and Budget available at the airport. Taxis are also readily available, with designated drop-off areas located outside the terminal. Fares vary depending on the destination, so it's best to confirm the fare with the driver before starting the journey.

For those looking for a more affordable option, shared ride services like Go-Jek and Grab are available for pickup at designated areas. However, it's important to note that these services may have restrictions on the number of passengers and amount of luggage allowed.

Airport shuttles are another option for travelers, with several companies offering door-to-door service to nearby hotels and attractions. Pickup areas are located outside the terminal, and fares vary depending on the destination.

Lastly, public transportation options like buses and trains are available for those looking for a budget-friendly option. Buses run regularly from the airport to various destinations in Surabaya, while the train station is located just a short distance from the airport.

Airport Hotels

When it comes to air travel, convenience is key. This is especially true when selecting a hotel near the airport. Our guide provides an overview of some of the best hotel options near the airport, catering to a range of budgets and preferences. From budget-friendly 2-star hotels to more luxurious 3-star options, there's something for every traveler. Some hotels are located within a mile of the airport, perfect for those with early morning flights or short layovers. Others are nestled within bustling areas of the city, providing easy access to local attractions. Whether you're looking for a tranquil environment, convenient dining options, or a communal lounge for networking, these hotels have got you covered. Explore our selection of hotels that offer a mix of convenience, comfort, and accessibility, ensuring you have a pleasant stay. Ready to book now? View all Juanda Airport Hotels.

Dining, Shopping & Enjoying the Airport

The airport offers a variety of dining and shopping options for travelers. Whether you're looking for a quick bite or some last-minute shopping, the airport has got you covered.

For a taste of local cuisine, head to Warung Mbah Jingkrak located in the domestic terminal. This restaurant serves traditional Javanese dishes such as nasi campur and sate ayam. If you're in the mood for some Japanese food, try the sushi and bento boxes at Sushi Tei in the international terminal.

When it comes to shopping, there are plenty of options to choose from. For souvenirs and gifts, check out the Batik Keris shop in the domestic terminal. They offer a variety of batik clothing, accessories, and home decor items. If you're in need of some last-minute travel essentials, head to Guardian pharmacy in the international terminal.

The locations of all food, shops, and services at Surabaya Juanda Airport can be found using iFly's interactive map. For a complete list of restaurants, bars, shops, and news stands, click here.

Passenger Services

SUB is equipped with a range of passenger services to ensure a comfortable and hassle-free travel experience for all passengers.

For those who need to stay connected, free wifi is available throughout the airport, allowing passengers to access the internet and stay in touch with friends and family.

If you have lost an item during your travels, the airport's lost and found department is available to assist you in locating and retrieving your belongings.

Traveling with children? The airport offers designated children's play areas to keep your little ones entertained and occupied before your flight.

For passengers with special needs, SUB Airport provides a range of services, including wheelchair assistance and dedicated parking spaces.

If you need to access banking services, ATMs are available throughout the airport, allowing you to withdraw cash or check your account balance.

In case of a medical emergency, the airport has a medical center staffed with trained professionals to provide assistance and care.

Flight Status Info

As an air traveler, it's important to stay informed about the status of your flight. One of the easiest ways to do this is by using in-airport flight displays (FIDS). These screens are located throughout the airport and provide real-time information about flight departures, delays, and gate information. Simply find the display for your airline and flight number, and you'll be able to see the status of your flight.

In addition to FIDS, many airlines now offer mobile phone apps that allow passengers to track their flight status and receive alerts about any changes. These apps can send push notifications, text messages, or emails to keep you updated about departure delays, cancelations, or gate changes. Make sure to download your airline's app before your flight and enable notifications to stay informed.

Passengers can also check the status of their flight departure at the airport by visiting the flight departures page on ifly.com, which provides real-time updates on flight departures, delays, and gate information.

Helpful Tips

When to Arrive

It is recommended to arrive at SUB Airport at least 2 hours before your domestic flight and 3 hours before your international flight. This will allow enough time for check-in, security screening, and boarding. The busiest times at the airport are during the morning and evening rush hours, so it is best to avoid these times if possible.

Getting to the Airport

The airport is located approximately 17 kilometers from the city center. The best way to get to the airport is by taxi or private car. There are also public buses available, but they can be crowded and may not be the most comfortable option. It is recommended to book a taxi in advance to avoid any last-minute delays.

Getting Oriented

If you are unfamiliar with Surabaya Juanda Airport, it is recommended to use iFly.com's interactive airport maps to get oriented. These maps provide detailed information about the airport's layout, including the location of terminals, gates, and amenities. You can also use the maps to find your way to the nearest restroom, restaurant, or lounge.

Avoiding Delays

To avoid delays at Surabaya Airport, make sure to arrive early, pack your bags properly, and follow all airport rules and regulations. It is also recommended to check your flight status regularly and sign up for flight alerts to stay informed about any changes or delays. If you do experience a delay, stay calm and follow the instructions of airport staff to ensure a smooth travel experience.

Airport Facts & Stats

Surabaya Juanda Airport, located in Indonesia, is one of the busiest airports in the country. It has two terminals, with Terminal 1 serving domestic flights and Terminal 2 serving both domestic and international flights.

The airport is home to several airlines, with Lion Air and Garuda Indonesia having the most daily flights. On average, the airport handles around 25,000 passengers daily, with over 200 daily flights.

Surabaya Airport serves over 50 destinations, both domestic and international. The top 5 destinations served from the airport are Jakarta, Denpasar, Kuala Lumpur, Singapore, and Medan.

Several airlines use SUB as a hub, including Citilink, Lion Air, and Wings Air.

Airport History

SUB Airport, located in East Java, Indonesia, is one of the busiest airports in the country. Here is a brief history of the airport:

  • 1964 - The airport was officially opened as a military airport.
  • 1967 - The airport began serving commercial flights.
  • 1981 - A new terminal was built to accommodate the increasing number of passengers.
  • 1996 - The airport underwent a major renovation and expansion, including the construction of a new runway and taxiway.
  • 2006 - A new international terminal was opened to handle the growing number of international flights.
  • 2014 - The airport was named the best airport in Indonesia by Skytrax.
  • 2019 - The airport handled over 25 million passengers, making it one of the busiest airports in Southeast Asia.

Today, the airport continues to serve as a major transportation hub for the region, connecting millions of passengers to destinations around the world.

Airport Contact Information

For more information about Surabaya Juanda Airport, please refer to the following contact details:

  • IATA Code: SUB
  • Airport Website
  • Phone: +62 31 2986100
  • Email: [email protected]
  • Mailing Address: Juanda International Airport, Jl. Ir. H. Juanda, Sedati, Kec. Sidoarjo, Jawa Timur 61253, Indonesia

Note that the contact information provided here is subject to change by the airport operator(s).

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