Syracuse Hancock (SYR) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance
Syracuse Hancock International Airport is open 24 hours per day, 7 days a week. If you wish to contact the City of Syracuse Department of Aviation, please call (315) 454-3263 between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday. For general information regarding the Airport, call (315) 454-4330, 24 hours per day, 7 days per week. Our fax number is (315) 454-8757.

Please feel free to contact the Department of Aviation by email at information@syrairport.org, or via United States mail at the following address:

City of Syracuse Department of Aviation
Anthony J. Mancuso, Commissioner of Aviation
Syracuse Hancock International Airport
1000 Colonel Eileen Collins Boulevard
Syracuse, NY 13212


Customs, Immigration and International Arrivals are located in the South Concourse (Terminal A).

The United States Customs Office at Syracuse Hancock International Airport is a full service inspection facility. The Customs Office inspects and releases cargo, aircraft and vessels from foreign countries and collects processing fees. The Customs office also enforces laws from over 40 different federal agencies.

Service is available 24 hours a day, 7 days a week, excluding federal holidays. Office hours are Monday through Friday from 8:30 AM to 5:00 PM. General questions relating to customs should be directed to (315) 455-2271.
If you think that you may have lost something while at Syracuse Hancock International Airport, please visit the Syracuse Police Department’s Airport Division Office, located near the Discover the Airport Exhibit, or call (315) 454-3263 ext. 276.

If you think you lost something while on an aircraft, please contact a representative of that airline.
PETS: Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly