Theodore Francis Green State (PVD) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance

The TF Green Airport Information Center is operated by students of Johnson & Wales University and is located on the ground level, near baggage claim and is open daily from 6 a.m. to 11 p.m. Closed Thanksgiving 7Christmas but open at 9 a.m. on New Years Day. At the Information Center, we help passengers over the phone and in person with the following:
Tourism Information in Rhode Island
General Airport Information
General Airline Flight Information
Driving directions
Local & Rhode Island accommodations
Courtesy paging
Guest comments & complaints
Local dining menus suggestions
Lost & found items

First Class Massage - relax with a pre or post flight massage from First Class Massage. Offering specially-designed massage chairs, services are located through security checkpoint and off to the left. Hours of operation are Monday through Friday 8AM - 7PM, and Sunday at flexible times.

PVD Shine - Shoe shining services are on the upper level, through the security checkpoint to the right. Hours of operation are Monday through Friday 5AM - 5:30 PM, Saturday 8AM – 12PM and Sunday 3PM – 6PM.

Airport Information
Toll Free: (888)-268-7222
In State: (401)-737-8222
Airport Police: (401)-737-7789
Courtesy Paging: (401)-737-8222
Information Booth: (401)-737-8222
Located in the baggage claim area. The Information Booth also serves many needs of the traveler to Green Airport, including Courtesy Paging, Parking and Directions to locations in the local area. The staff can also provide general information on what is at TF Green, such as ATM’s, lost & found, telephones, etc.
PETS AT PVD AIRPORT: Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
Smoking is only permitted in designated areas. There is a smoking loung in the baggage claim area on the lower level.