Tokyo Narita Airport (NRT) Guest Services and Help
Guest Services at Tokyo Narita NRT Airport
Information Counters can be recognized by a question-mark (?) They are located at:
TERMINAL 1 at: Basement 1st, 1st Floor, 2d Floor, 3rd Floor and 4th Floor
TERMINAL 2 at: Main Bldg.--Basement 1st, 1st floor & 3rd floor; Satellite Bldg.--3rd floor
Information counters also have wheelchairs and baby carriages for rent. However, they are only available at pre-security locations; Your airline is responsible for post-security locations, therefore, contact your airline to reserve a wheelchair or baby carriage.
Listed below are NRT Airport services in alphabetical order:
Access telephone numbers
Rail: JR East - Terminal 1: +81 (0)476-33-1630 & Terminal 2: +81 (0)476-34-6008 (JR East Travel Service Center)
Rail: Keisei Railway - Terminal 1: +81 (0)476-32-8501 & Terminal 2: +81 (0)476-34-8763
Bus: Bus & Taxi Information+81 (0)476-34-8755
Taxi: Bus & Taxi Information+81 (0)476-34-8755
Parking: Terminal 1: +81 (0)476-32-2253 & Terminal 2: +81 (0)476-34-5350
Car Rental: Terminal 1: +81 (0)476-32-6206 & Terminal 2: +81 (0)476-34-8464
BAGGAGE - Baggage Delivery, Baggage Storage, Coin Operated Lockers:
1. Baggage Delivery - Passenger luggage pick-up from their lodging can be arranged in advance for delivery to the airport by calling the numbers below. Those passengers who prefer to have their baggage delivered their directly to a depot or convenience store should contact the relevant delivery company as to their location. Baggage can also be delivered from the airport to the passenger's lodging on arrival. Charges: average 2,000 yen per suitcase in the Kanto area, depending on size, weight & area.
TERMINAL 1:
1. GPA airport delivery service by Yamato - located at North and South Wings, 4th Floor Departures, and North and South Wing, 1st Floor Arrivals; Tel: +81(0)476-32-4755 (9am-6:30pm).
2. ABC and JAL airport delivery services and JAL flight caddy service, by Fukuyama - located at North and South Wing, 4th Floor Departures, and North and South Wings, 1st floor Arrivals. Tel: 0120-9191-20 (within Japan only) or Tel: +81(0)3-3545-2800 (Mon-Fri 8:30am-6pm; Sun/Holidays: 8:30am-5pm) from mobile phone, public phone or from overseas.
3. EL Liner service by KTC/Sagawa/Seibu - located at North and South Wings, 4th Floor Departures and North and South Wings, 1st Floor Arrivals. Tel: +81(0)476-35-2855 (Mon-Fri 8:30am-6pm; Sun/Holidays: 8:45am-5pm.
4. ANA Skyporter service and hands-free travel service by Sagawa - located North and South Wings, 4th Floor Departures, and North and South Wings, 1st Floor Arrivals. Tel: 0120-007-952 (within Japan only) - 9am-6pm.
TERMINAL 2: 1. GPA airport delivery service by Yamato - located at Main Bldg., 3rd Floor Departures and 1st Floor Arrivals. Tel: +81(0)476-32-4755 (9am-6:30pm).
2. ABC & JAL airport delivery services and JAL flight caddy service, by Nippon/Fukuyama - located at Main Bldg., 3rd Floor Departures and 1st Floor Arrivals. Tel: 0120-9191-20 (within Japan only); or Tel: +81(0)3-3545-2800 (Mon-Fri 8:30am-6pm, Sun/Holidays 8:30am-5pm) by mobile phone, public phone or from overseas.
3. QT Liner service by KTC/Sagawa/Seibu - located at Main Bldg., 3rd Floor Departures and 1st Floor Arrivals. Tel: +81(0)476-35-2855 (Mon-Fri 8:30am-6pm; Sun/Holidays 8:45am-5pm).
4. ANA Skyporter & ANA hands-free travel service by Sagawa - located at Main Bldg., 3rd Floor Departures and 1st Floor Arrivals. Tel: 0120-007-952 (9am-6pm) (within Japan only).
2. Baggage Storage
(a) Fees for Luggage Storage vary from 300 to 800 yen per item and per each day, depending on size.
(b) Fees for Clothing: GPA & Narita Airport Promotion: 1,100 yen per item up to 5 days; 1,650 yen per item up to 10 days; 600 yen every 10 days thereafter; JAL and ABC: 1,000 yen per item up to 4 days; 1,300 yen per item up to 7 days; 1,500 yen per item up to 10 days; 500 yen every 10 days thereafter.
TERMINAL 1: GPA service - located at:
North Wing, 4th Floor Departures, Tel: +81(0)476-32-7946
South Wing, 4th Floor Departures, Tel: +81(0)476-32-4755
North Wing, 1st Floor Arrivals, Tel: +81(0)476-32-8913
South Wing, 1st Floor Arrivals, Tel: +81(0)476-32-4755
TERMINAL 2:
(a) Narita Airport Promotion at Main Bldg., 3rd Floor, Departures, Tel: +81(0)476-34-8533
(b) GPA at Main Bldg., 1st Floor Arrivals, Tel: +81(0)476-34-8535
(c) JAL ABC, Inc. at Main Bldg., 1st Floor Arrivals, Tel: +81(0)476-34-8475
3. Coin-Operated Lockers
TERMINAL 1: North & South Wing, 4th Floor, Departures - Lockers using normal keys - Fees: Small baggage: 300 yen per day, max. 3 days.
TERMINAL 2: Main Bldg., 3rd Floor, Departures - Lockers using normal keys - Fees: 300 yen/day for small baggage (touch panel type); medium: 400 yen/day; large: 500 yen/day; max. 3 days.
Barber Shops / Beauty Salons
TERMINAL 1: Hair Salon Kings - Main Bldg., 5th Floor - open 9am-7pm year-round. Last appointment for cut: 6:30pm; for perm or color: 5pm. Tel: +81(0)476-32-9381
TERMINAL 2: Earnest - Main Bldg., 2nd Floor - open 9am-7pm. year-round. Last appointment for cut: 6:30pm; for perm: 5:30pm. Tel: +81 (0)476-34-6350
Cell Phone Rentals
TERMINAL 1:
E-Phone - North Wing, 1st Floor AND South Wing, 1st Floor - at QL Liner
Inter Communications - North Wing, 4th Floor AND South Wing, 4th Floor - at QL Liner
Air's - Central Bldg., 1st Floor - at Air's Counter
ecom - North Wing, 4th Floor AND South Wing, 4th Floor - at QL Liner
KDDI Group (Tokyo Bay Communication Company) - 4th Floor Central Bldg., at
KDDI Group - North Wing, 4th Floor AND South Wing, 4th Floor, at JAL & ABC, Inc.
KDDI Group - North Wing, 1st Floor - at GLOBAL Rent-A-Phone
KDDI Group - North Wing, 4th Floor - at GLOBAL Rent-A-Phone (2 stores)
KDDI - Central Bldg., - 4th Floor - at KDDI
G-CALL - North Wing, 4th Floor AND South Wing, 4th Floor - at QL Liner
G-Phone - North Wing, 4th Floor - at QL Liner
SK cyberpass - South Wing, 4th Floor AND Central Bldg., 1st Floor - at SK cyberpass
J&Y Joy 2 Call - North Wing, 4th Floor AND South Wing, 4th Floor - at QL Liner
JAL ABC Rental Phone - North Wing, 4th Floor by ABC Cellular Phone service AND South Wing, 4th Floor by JAL ABC.Inc.
JAL ABC Rental Phone - North Wing, 1st Floor AND South Wing, 1st Floor - at JAL ABC, Inc.
WCL - North Wing, 4th Floor AND South Wing, 4th Floor - at ANA Skyporter
TEMCO International - North Wing, 4th Floor AND South Wing, 4th Floor - at QL Liner
Telecomsquare - North Wing, 4th Floor AND South Wing, 4th Floor - at Mobile Center
Telecomsquare - Central Bldg., 1st Floor AND Central Bldg., Basement 1 - at Mobile Center
DoCoMo FOMA International Roaming Service - Central Bldg., 4th Floor - at DoCoMo World Counter Narita 1
DoCoMo JAL Cellular Phone - Central Bldg., 4th Floor - at DoCoMo World Counter Narita 1; AND North & South Wings, 4th Floor, at QL Liner
World Cellular Phone Rental (DOCOMO Business Net) - Central Bldg., 4th Floor - at DoCoMo World Counter Narita 1; AND
World Cellular Phone Rental - North & South Wings, 4th Floor, at QL Liner
PUPURU - North & South Wing, 4th Floor & 1st Floor - at QL Liner
Mobell Communications - South Wing, 4th Floor - at Mobell
Leo Phone - Central Bldg., 1st Floor - at Leo Phone Terminal 1
SoftBank Global Rental - Central Bldg., 5th Floor - at Business & Travel support center; AND 4th & 1st Floors at SoftBank Counter
Business Solution - North Wing, 4th Floor; AND Central Bldg., Basement 1 - at Ubiqi Space
TERMINAL 2:
SK Cyberpass - Main Bldg., 1st Floor - at SK cyberpass
E-Phone - Main Bldg., 1st Floor - at QL Liner
Inter Communications - Main Bldg., 3rd Floor - at QL Liner
ecom - Main Bldg., 3rd Floor - at QL Liner
KDDI Group au (Tokyo Bay Comm. Co.) - Main Bldg., 3rd Floor at KDDI; AND Main Bldg., 1st Floor - at JAL ABC.Inc.
KDDI Group - Main Bldg., Basement 1 - at au Rental Counter AND 3rd Floor - at KDDI
G-CALL - Main Bldg., 3rd Floor - at QL Liner
G-Phone - Main Bldg., 3rd Floor - at QL Liner
J&Y Joy 2 Call - Main Bldg., 3rd Floor - at QL Liner
JAL ABC Rental Phone - Main Bldg., 3rd Floor - at JAL ABC.Inc. (for use in Japan only); AND 1st floor at JAL ABC, Inc. (for overseas).
WCL - Main Bldg., 3rd Floor - at ANA Skyporter
TEMCO International - Main Bldg., 3rd Floor - at QL Liner
Telecomsquare - Main Bldg., 3rd Floor & 1st Floor - at Telecomsquare Counter
Telecomsquare - Main Bldg., Basement 1 - at Mobile Center Narita 2
DoCoMo FOMA International Roaming Service - Main Bldg., Basement 1 at DoCoMo World Counter Narita 2
DoCoMo JAL Cellular Phone - Main Bldg., 3rd Floor - at QL Liner
DoCoMo JAL Cellular Phone - Main Bldg., Basement 1 - at DoCoMo World Counter Narita 2
DoCoMo WORLD WING - Main Bldg., 3rd Floor - at QL Liner; AND Basement 1 - at DoCoMo World Counter Narita 2
World Cellular Phone Rental (DOCOMO Business Net) - Main Bldg., 3rd Floor - at QL Liner
Netspeed - Main Bldg., 3rd Floor - at QL Liner
PUPURU - Main Bldg., 3rd Floor & 1st Floor - at QL Liner
SoftBank Global Rental - Main Bldg., 3rd Floor - at Credit Card Service; AND Basement 1 - at SoftBank Counter
Changing Rooms Changing cubicles are available. These are also fitted with toilets.
TERMINAL 1: 4th Floor (Departures); 3rd Floor (Departures); and 1st Floor (Arrivals).
TERMINAL 2: Main Bldg., 3rd Floor (Departures); and Main Bldg., 1st Floor (Arrivals).
Children's Play Room, Kids Park, Nursery Rooms, Baby Carriage Rentals
TERMINAL 1:
Central Bldg., 3rd Floor - open 7am-9:30pm. FREE. Children's games, toys and 2 baby-changing tables - available only to departing passengers who have completed passport control formalities, and transit passengers.
"Kids Park" is a play area set aside on the 3rd floor for children before boarding (after passport control). They are surrounded by padded perimeter benches and contain polyurethane blocks in assorted shapes and sizes for children to play with.
"Nursery Rooms" on floors 1-5 are equipped with cots, changing tables and hot water facilities.
"Baby Carriage Rentals" available at Information counters marked with a "?" located at Basement 1 and Floors 1-4. Only available at pre-security location. Make arrangements with your airline for post-security location.
TERMINAL 2:
Children's Play Room - Satellite Bldg., 3rd Floor - open 7am-10pm - FREE
"Kids Room" - Main Bldg., 3rd Floor
"Kids Park" - Main Bldg., 2nd Floor; Domestic services, 2nd Floor.
"Nursery" - Main Bldg., 3rd Floor; Main Bldg., 2nd Floor; Main Bldg., 1st Floor; & Satellite, 3rd Floor
"Baby Carriage Rental" - Main Bldg., 3rd Floor; Main Bldg., 1st Floor; Main Bldg., Basement 1st; Satellite Bldg., 3rd Floor.
Day Rooms and Showers Inquire at Reception Desk first.
TERMINAL 2:
Main Bldg., Basement 1st Floor - open 7am-9pm. Tel: +81 (0)476-34-5230 - 5 private shower cubicles equipped with toilets and vanity units are available for both departing and arriving passengers.
Main Bldg., 3rd Floor - open 7am-10pm. Tel: +81 (0)476-34-8537 - 10 shower cubicles, 8 single day rooms with shower, and 3 twin day rooms with shower.
Dry Cleaning - TERMINAL 1 at North Wing, 1st Floor - open 9am-9pm. Tel: +81 (0)476-30-2010
Hotel Reservation Desks
TERMINAL 1 - at North Wing, 1st Floor Arrivals - open 7am-10pm; Tel: +81(0)476-32-8693/8798; at South Wing, 1st Floor Arrivals - open 7:30am-9pm; Tel: +81(0)476-33-2240
TERMINAL 2 - at Main Bldg., 1st Floor Arrivals; open 7:30am-9pm; Tel: +81 (0)476-34-6391
International Call Counters - providing international telephone & telegram services, sale of KDDI World Super Cards; cellular phone rentals, and overseas internet access (for your own computer):
TERMINAL 1 - KDDI - Central Bldg., 4th Floor (Departures); open 7am-8pm; cellular phone rentals 8am-7:30pm. Tel: +81(0)476-32-8730
TERMINAL 2 - KDDI Main Bldg., 3rd Floor (Departures); open 7am-8pm; cellular phone rentals 8am-7:30pm; Tel: +81 (0)476-34-8570
Laundry Services are provided by QL Liner at:
TERMINAL 1 - South Wing, 1 stFloor (Arrivals) - 6:30 - last flight. Tel: +81(0)476-33-2922
North Wing, 1st Floor (Arrivals) - 6:30 - last flight. Tel: +81(0)476-32-8316
South Wing, 4th Floor (Departure) - 6:30am-9pm. Tel: +81(0)476-33-2923
North Wing, 4 th Floor (Departure) - 6:30am-9pm. Tel: +81(0)476-32-8328
TERMINAL 2 - Main Bldg., 1st Floor (Arrivals) - 6:30 - last flight. Tel: +81 (0)476-34-8550
Main Bldg., 3 rd Floor (Departure) - 6:30am-9pm. Tel: +81 (0)476-34-8551
LOUNGES
1. Rental Lounges - available in each terminal at nominal fee. Lounges can be used as group assembly point, for conferences and VIP use.
TERMINAL 2:
Reservation Desk, 4th Floor (Departures); 2nd Floor (incl. parking bldg.),; and 1st Floor (Arrivals) - open 7am-10pm year-round. Tel: +81(0)476-32-2364, 2375. Payment: in advance at the lounge reservation desk in cash or by credit card. Food and Drink is available. Fees are based on 90-minute periods.
2. Credit Card Lounges for Gold Card Members:
TERMINAL 2:
1. TEI Lounge - Main Bldg., 4th Floor - open 7am-9pm. Tel: +81(0)476-34-8781. For: TS3, VJA Group, Life, Diners Club International
2. IASS Executive Lounge 2 - Main Bldg., 4th Floor - open 7am-9pm. Tel: +81(0)476-34-8691. For American Express (Cards issued in Japan only), DC, Epos Card, JCB, NICOS, Orient Corporation, Priority Pass, UC, UFJ
Lottery Ticket Counters at TERMINAL 2 - Main Bldg., 3rd Floor (Departures) - open 8:10am-6:30pm. Tel: +81 (0)476-34-6345
Massage Chairs at TERMINAL 2 - Main Bldg., 2d & 3rd Floor; Satellite, 3rd Floor
Meeting Points
TERMINAL 1:
Cosmos Plaza - Central Bldg., 4th Floor
Meeting Point North Wing, 4th Floor
Glass Tower North Wing, 4th Floor
Meeting Point South Wing, 4th Floor
Meeting Point - 1st floor Arrival Lobby - South Wing
Meeting Point - 1st floor Arrival Lobby - North Wing
TERMINAL 2:
3rd floor Departure Lobby;
Rendezvous Plaza (with table & chairs adjoining Starbucks Coffee) - Main Bldg., 3rd Floor
1st floor Arrival Lobby - Exit A: Main Bldg., 1st Floor near Customs; Exit B: Main Bldg., 1st Floor near Customs
Oxygen Lounge JUKO - TERMINAL 1: Central Bldg., 3rd Floor - open 11am-8pm. Tel: +81(0)476-32-8067
Services & Fees (Tax incl.): for 10 mins - 600 yen; 20 mins - 1,200 yen; nasal cannula - 300 yen; Oxygenator headset rental - 200 yen.
Repair Service
TERMINAL 2: NPF Baggage Storage Counter - Main Bldg., 3rd Floor (Departures) - open 7am-10pm. Tel: +81(0)476-34-8533. Service and Fees:
1. Open a locked suitcase 500yen - 3,000yen
2. Suitcase repair (oiling casters, etc.) - 100yen
3. Spare car or house key - 600yen
4. Other - On application
Tourist Information
TERMINAL 1 - Central Bldg, 1st Floor (Arrivals); open 8am-8pm; Tel: +81(0)476-30-3383.
TERMINAL 2 - Main Bldg., 1st Floor (Arrivals); open 8am-8pm; Tel: +81 (0)476-34-5877
VAT - European Refund Service
TERMINAL 1: Global Refund Japan - Central Bldg., 1st Floor (Arrivals) - open 7:30am-5pm. Tel: +81(0)3-5541-6718
Euro Refund - South Wing., 1st Floor - open 6:30 - Last Flight. Tel: +81(0)476-35-2855
TERMINAL 2: Global Refund Japan - Main Bldg., 1st Floor (Arrivals) - open 10:15am-6pm. Tel: +81 (0)3-5541-6718
Euro Refund - Main Bldg., 1st Floor (Arrivals) 6:30 - Last Flight. Tel: +81(0)476-35-2855
TERMINAL 1 at: Basement 1st, 1st Floor, 2d Floor, 3rd Floor and 4th Floor
TERMINAL 2 at: Main Bldg.--Basement 1st, 1st floor & 3rd floor; Satellite Bldg.--3rd floor
Information counters also have wheelchairs and baby carriages for rent. However, they are only available at pre-security locations; Your airline is responsible for post-security locations, therefore, contact your airline to reserve a wheelchair or baby carriage.
Listed below are NRT Airport services in alphabetical order:
Access telephone numbers
Rail: JR East - Terminal 1: +81 (0)476-33-1630 & Terminal 2: +81 (0)476-34-6008 (JR East Travel Service Center)
Rail: Keisei Railway - Terminal 1: +81 (0)476-32-8501 & Terminal 2: +81 (0)476-34-8763
Bus: Bus & Taxi Information+81 (0)476-34-8755
Taxi: Bus & Taxi Information+81 (0)476-34-8755
Parking: Terminal 1: +81 (0)476-32-2253 & Terminal 2: +81 (0)476-34-5350
Car Rental: Terminal 1: +81 (0)476-32-6206 & Terminal 2: +81 (0)476-34-8464
BAGGAGE - Baggage Delivery, Baggage Storage, Coin Operated Lockers:
1. Baggage Delivery - Passenger luggage pick-up from their lodging can be arranged in advance for delivery to the airport by calling the numbers below. Those passengers who prefer to have their baggage delivered their directly to a depot or convenience store should contact the relevant delivery company as to their location. Baggage can also be delivered from the airport to the passenger's lodging on arrival. Charges: average 2,000 yen per suitcase in the Kanto area, depending on size, weight & area.
TERMINAL 1:
1. GPA airport delivery service by Yamato - located at North and South Wings, 4th Floor Departures, and North and South Wing, 1st Floor Arrivals; Tel: +81(0)476-32-4755 (9am-6:30pm).
2. ABC and JAL airport delivery services and JAL flight caddy service, by Fukuyama - located at North and South Wing, 4th Floor Departures, and North and South Wings, 1st floor Arrivals. Tel: 0120-9191-20 (within Japan only) or Tel: +81(0)3-3545-2800 (Mon-Fri 8:30am-6pm; Sun/Holidays: 8:30am-5pm) from mobile phone, public phone or from overseas.
3. EL Liner service by KTC/Sagawa/Seibu - located at North and South Wings, 4th Floor Departures and North and South Wings, 1st Floor Arrivals. Tel: +81(0)476-35-2855 (Mon-Fri 8:30am-6pm; Sun/Holidays: 8:45am-5pm.
4. ANA Skyporter service and hands-free travel service by Sagawa - located North and South Wings, 4th Floor Departures, and North and South Wings, 1st Floor Arrivals. Tel: 0120-007-952 (within Japan only) - 9am-6pm.
TERMINAL 2: 1. GPA airport delivery service by Yamato - located at Main Bldg., 3rd Floor Departures and 1st Floor Arrivals. Tel: +81(0)476-32-4755 (9am-6:30pm).
2. ABC & JAL airport delivery services and JAL flight caddy service, by Nippon/Fukuyama - located at Main Bldg., 3rd Floor Departures and 1st Floor Arrivals. Tel: 0120-9191-20 (within Japan only); or Tel: +81(0)3-3545-2800 (Mon-Fri 8:30am-6pm, Sun/Holidays 8:30am-5pm) by mobile phone, public phone or from overseas.
3. QT Liner service by KTC/Sagawa/Seibu - located at Main Bldg., 3rd Floor Departures and 1st Floor Arrivals. Tel: +81(0)476-35-2855 (Mon-Fri 8:30am-6pm; Sun/Holidays 8:45am-5pm).
4. ANA Skyporter & ANA hands-free travel service by Sagawa - located at Main Bldg., 3rd Floor Departures and 1st Floor Arrivals. Tel: 0120-007-952 (9am-6pm) (within Japan only).
2. Baggage Storage
(a) Fees for Luggage Storage vary from 300 to 800 yen per item and per each day, depending on size.
(b) Fees for Clothing: GPA & Narita Airport Promotion: 1,100 yen per item up to 5 days; 1,650 yen per item up to 10 days; 600 yen every 10 days thereafter; JAL and ABC: 1,000 yen per item up to 4 days; 1,300 yen per item up to 7 days; 1,500 yen per item up to 10 days; 500 yen every 10 days thereafter.
TERMINAL 1: GPA service - located at:
North Wing, 4th Floor Departures, Tel: +81(0)476-32-7946
South Wing, 4th Floor Departures, Tel: +81(0)476-32-4755
North Wing, 1st Floor Arrivals, Tel: +81(0)476-32-8913
South Wing, 1st Floor Arrivals, Tel: +81(0)476-32-4755
TERMINAL 2:
(a) Narita Airport Promotion at Main Bldg., 3rd Floor, Departures, Tel: +81(0)476-34-8533
(b) GPA at Main Bldg., 1st Floor Arrivals, Tel: +81(0)476-34-8535
(c) JAL ABC, Inc. at Main Bldg., 1st Floor Arrivals, Tel: +81(0)476-34-8475
3. Coin-Operated Lockers
TERMINAL 1: North & South Wing, 4th Floor, Departures - Lockers using normal keys - Fees: Small baggage: 300 yen per day, max. 3 days.
TERMINAL 2: Main Bldg., 3rd Floor, Departures - Lockers using normal keys - Fees: 300 yen/day for small baggage (touch panel type); medium: 400 yen/day; large: 500 yen/day; max. 3 days.
Barber Shops / Beauty Salons
TERMINAL 1: Hair Salon Kings - Main Bldg., 5th Floor - open 9am-7pm year-round. Last appointment for cut: 6:30pm; for perm or color: 5pm. Tel: +81(0)476-32-9381
TERMINAL 2: Earnest - Main Bldg., 2nd Floor - open 9am-7pm. year-round. Last appointment for cut: 6:30pm; for perm: 5:30pm. Tel: +81 (0)476-34-6350
Cell Phone Rentals
TERMINAL 1:
E-Phone - North Wing, 1st Floor AND South Wing, 1st Floor - at QL Liner
Inter Communications - North Wing, 4th Floor AND South Wing, 4th Floor - at QL Liner
Air's - Central Bldg., 1st Floor - at Air's Counter
ecom - North Wing, 4th Floor AND South Wing, 4th Floor - at QL Liner
KDDI Group (Tokyo Bay Communication Company) - 4th Floor Central Bldg., at
KDDI Group - North Wing, 4th Floor AND South Wing, 4th Floor, at JAL & ABC, Inc.
KDDI Group - North Wing, 1st Floor - at GLOBAL Rent-A-Phone
KDDI Group - North Wing, 4th Floor - at GLOBAL Rent-A-Phone (2 stores)
KDDI - Central Bldg., - 4th Floor - at KDDI
G-CALL - North Wing, 4th Floor AND South Wing, 4th Floor - at QL Liner
G-Phone - North Wing, 4th Floor - at QL Liner
SK cyberpass - South Wing, 4th Floor AND Central Bldg., 1st Floor - at SK cyberpass
J&Y Joy 2 Call - North Wing, 4th Floor AND South Wing, 4th Floor - at QL Liner
JAL ABC Rental Phone - North Wing, 4th Floor by ABC Cellular Phone service AND South Wing, 4th Floor by JAL ABC.Inc.
JAL ABC Rental Phone - North Wing, 1st Floor AND South Wing, 1st Floor - at JAL ABC, Inc.
WCL - North Wing, 4th Floor AND South Wing, 4th Floor - at ANA Skyporter
TEMCO International - North Wing, 4th Floor AND South Wing, 4th Floor - at QL Liner
Telecomsquare - North Wing, 4th Floor AND South Wing, 4th Floor - at Mobile Center
Telecomsquare - Central Bldg., 1st Floor AND Central Bldg., Basement 1 - at Mobile Center
DoCoMo FOMA International Roaming Service - Central Bldg., 4th Floor - at DoCoMo World Counter Narita 1
DoCoMo JAL Cellular Phone - Central Bldg., 4th Floor - at DoCoMo World Counter Narita 1; AND North & South Wings, 4th Floor, at QL Liner
World Cellular Phone Rental (DOCOMO Business Net) - Central Bldg., 4th Floor - at DoCoMo World Counter Narita 1; AND
World Cellular Phone Rental - North & South Wings, 4th Floor, at QL Liner
PUPURU - North & South Wing, 4th Floor & 1st Floor - at QL Liner
Mobell Communications - South Wing, 4th Floor - at Mobell
Leo Phone - Central Bldg., 1st Floor - at Leo Phone Terminal 1
SoftBank Global Rental - Central Bldg., 5th Floor - at Business & Travel support center; AND 4th & 1st Floors at SoftBank Counter
Business Solution - North Wing, 4th Floor; AND Central Bldg., Basement 1 - at Ubiqi Space
TERMINAL 2:
SK Cyberpass - Main Bldg., 1st Floor - at SK cyberpass
E-Phone - Main Bldg., 1st Floor - at QL Liner
Inter Communications - Main Bldg., 3rd Floor - at QL Liner
ecom - Main Bldg., 3rd Floor - at QL Liner
KDDI Group au (Tokyo Bay Comm. Co.) - Main Bldg., 3rd Floor at KDDI; AND Main Bldg., 1st Floor - at JAL ABC.Inc.
KDDI Group - Main Bldg., Basement 1 - at au Rental Counter AND 3rd Floor - at KDDI
G-CALL - Main Bldg., 3rd Floor - at QL Liner
G-Phone - Main Bldg., 3rd Floor - at QL Liner
J&Y Joy 2 Call - Main Bldg., 3rd Floor - at QL Liner
JAL ABC Rental Phone - Main Bldg., 3rd Floor - at JAL ABC.Inc. (for use in Japan only); AND 1st floor at JAL ABC, Inc. (for overseas).
WCL - Main Bldg., 3rd Floor - at ANA Skyporter
TEMCO International - Main Bldg., 3rd Floor - at QL Liner
Telecomsquare - Main Bldg., 3rd Floor & 1st Floor - at Telecomsquare Counter
Telecomsquare - Main Bldg., Basement 1 - at Mobile Center Narita 2
DoCoMo FOMA International Roaming Service - Main Bldg., Basement 1 at DoCoMo World Counter Narita 2
DoCoMo JAL Cellular Phone - Main Bldg., 3rd Floor - at QL Liner
DoCoMo JAL Cellular Phone - Main Bldg., Basement 1 - at DoCoMo World Counter Narita 2
DoCoMo WORLD WING - Main Bldg., 3rd Floor - at QL Liner; AND Basement 1 - at DoCoMo World Counter Narita 2
World Cellular Phone Rental (DOCOMO Business Net) - Main Bldg., 3rd Floor - at QL Liner
Netspeed - Main Bldg., 3rd Floor - at QL Liner
PUPURU - Main Bldg., 3rd Floor & 1st Floor - at QL Liner
SoftBank Global Rental - Main Bldg., 3rd Floor - at Credit Card Service; AND Basement 1 - at SoftBank Counter
Changing Rooms Changing cubicles are available. These are also fitted with toilets.
TERMINAL 1: 4th Floor (Departures); 3rd Floor (Departures); and 1st Floor (Arrivals).
TERMINAL 2: Main Bldg., 3rd Floor (Departures); and Main Bldg., 1st Floor (Arrivals).
Children's Play Room, Kids Park, Nursery Rooms, Baby Carriage Rentals
TERMINAL 1:
Central Bldg., 3rd Floor - open 7am-9:30pm. FREE. Children's games, toys and 2 baby-changing tables - available only to departing passengers who have completed passport control formalities, and transit passengers.
"Kids Park" is a play area set aside on the 3rd floor for children before boarding (after passport control). They are surrounded by padded perimeter benches and contain polyurethane blocks in assorted shapes and sizes for children to play with.
"Nursery Rooms" on floors 1-5 are equipped with cots, changing tables and hot water facilities.
"Baby Carriage Rentals" available at Information counters marked with a "?" located at Basement 1 and Floors 1-4. Only available at pre-security location. Make arrangements with your airline for post-security location.
TERMINAL 2:
Children's Play Room - Satellite Bldg., 3rd Floor - open 7am-10pm - FREE
"Kids Room" - Main Bldg., 3rd Floor
"Kids Park" - Main Bldg., 2nd Floor; Domestic services, 2nd Floor.
"Nursery" - Main Bldg., 3rd Floor; Main Bldg., 2nd Floor; Main Bldg., 1st Floor; & Satellite, 3rd Floor
"Baby Carriage Rental" - Main Bldg., 3rd Floor; Main Bldg., 1st Floor; Main Bldg., Basement 1st; Satellite Bldg., 3rd Floor.
Day Rooms and Showers Inquire at Reception Desk first.
TERMINAL 2:
Main Bldg., Basement 1st Floor - open 7am-9pm. Tel: +81 (0)476-34-5230 - 5 private shower cubicles equipped with toilets and vanity units are available for both departing and arriving passengers.
Main Bldg., 3rd Floor - open 7am-10pm. Tel: +81 (0)476-34-8537 - 10 shower cubicles, 8 single day rooms with shower, and 3 twin day rooms with shower.
Dry Cleaning - TERMINAL 1 at North Wing, 1st Floor - open 9am-9pm. Tel: +81 (0)476-30-2010
Hotel Reservation Desks
TERMINAL 1 - at North Wing, 1st Floor Arrivals - open 7am-10pm; Tel: +81(0)476-32-8693/8798; at South Wing, 1st Floor Arrivals - open 7:30am-9pm; Tel: +81(0)476-33-2240
TERMINAL 2 - at Main Bldg., 1st Floor Arrivals; open 7:30am-9pm; Tel: +81 (0)476-34-6391
International Call Counters - providing international telephone & telegram services, sale of KDDI World Super Cards; cellular phone rentals, and overseas internet access (for your own computer):
TERMINAL 1 - KDDI - Central Bldg., 4th Floor (Departures); open 7am-8pm; cellular phone rentals 8am-7:30pm. Tel: +81(0)476-32-8730
TERMINAL 2 - KDDI Main Bldg., 3rd Floor (Departures); open 7am-8pm; cellular phone rentals 8am-7:30pm; Tel: +81 (0)476-34-8570
Laundry Services are provided by QL Liner at:
TERMINAL 1 - South Wing, 1 stFloor (Arrivals) - 6:30 - last flight. Tel: +81(0)476-33-2922
North Wing, 1st Floor (Arrivals) - 6:30 - last flight. Tel: +81(0)476-32-8316
South Wing, 4th Floor (Departure) - 6:30am-9pm. Tel: +81(0)476-33-2923
North Wing, 4 th Floor (Departure) - 6:30am-9pm. Tel: +81(0)476-32-8328
TERMINAL 2 - Main Bldg., 1st Floor (Arrivals) - 6:30 - last flight. Tel: +81 (0)476-34-8550
Main Bldg., 3 rd Floor (Departure) - 6:30am-9pm. Tel: +81 (0)476-34-8551
LOUNGES
1. Rental Lounges - available in each terminal at nominal fee. Lounges can be used as group assembly point, for conferences and VIP use.
TERMINAL 2:
Reservation Desk, 4th Floor (Departures); 2nd Floor (incl. parking bldg.),; and 1st Floor (Arrivals) - open 7am-10pm year-round. Tel: +81(0)476-32-2364, 2375. Payment: in advance at the lounge reservation desk in cash or by credit card. Food and Drink is available. Fees are based on 90-minute periods.
2. Credit Card Lounges for Gold Card Members:
TERMINAL 2:
1. TEI Lounge - Main Bldg., 4th Floor - open 7am-9pm. Tel: +81(0)476-34-8781. For: TS3, VJA Group, Life, Diners Club International
2. IASS Executive Lounge 2 - Main Bldg., 4th Floor - open 7am-9pm. Tel: +81(0)476-34-8691. For American Express (Cards issued in Japan only), DC, Epos Card, JCB, NICOS, Orient Corporation, Priority Pass, UC, UFJ
Lottery Ticket Counters at TERMINAL 2 - Main Bldg., 3rd Floor (Departures) - open 8:10am-6:30pm. Tel: +81 (0)476-34-6345
Massage Chairs at TERMINAL 2 - Main Bldg., 2d & 3rd Floor; Satellite, 3rd Floor
Meeting Points
TERMINAL 1:
Cosmos Plaza - Central Bldg., 4th Floor
Meeting Point North Wing, 4th Floor
Glass Tower North Wing, 4th Floor
Meeting Point South Wing, 4th Floor
Meeting Point - 1st floor Arrival Lobby - South Wing
Meeting Point - 1st floor Arrival Lobby - North Wing
TERMINAL 2:
3rd floor Departure Lobby;
Rendezvous Plaza (with table & chairs adjoining Starbucks Coffee) - Main Bldg., 3rd Floor
1st floor Arrival Lobby - Exit A: Main Bldg., 1st Floor near Customs; Exit B: Main Bldg., 1st Floor near Customs
Oxygen Lounge JUKO - TERMINAL 1: Central Bldg., 3rd Floor - open 11am-8pm. Tel: +81(0)476-32-8067
Services & Fees (Tax incl.): for 10 mins - 600 yen; 20 mins - 1,200 yen; nasal cannula - 300 yen; Oxygenator headset rental - 200 yen.
Repair Service
TERMINAL 2: NPF Baggage Storage Counter - Main Bldg., 3rd Floor (Departures) - open 7am-10pm. Tel: +81(0)476-34-8533. Service and Fees:
1. Open a locked suitcase 500yen - 3,000yen
2. Suitcase repair (oiling casters, etc.) - 100yen
3. Spare car or house key - 600yen
4. Other - On application
Tourist Information
TERMINAL 1 - Central Bldg, 1st Floor (Arrivals); open 8am-8pm; Tel: +81(0)476-30-3383.
TERMINAL 2 - Main Bldg., 1st Floor (Arrivals); open 8am-8pm; Tel: +81 (0)476-34-5877
VAT - European Refund Service
TERMINAL 1: Global Refund Japan - Central Bldg., 1st Floor (Arrivals) - open 7:30am-5pm. Tel: +81(0)3-5541-6718
Euro Refund - South Wing., 1st Floor - open 6:30 - Last Flight. Tel: +81(0)476-35-2855
TERMINAL 2: Global Refund Japan - Main Bldg., 1st Floor (Arrivals) - open 10:15am-6pm. Tel: +81 (0)3-5541-6718
Euro Refund - Main Bldg., 1st Floor (Arrivals) 6:30 - Last Flight. Tel: +81(0)476-35-2855
Lost & Found at Tokyo Narita NRT Airport
You can find the Lost & Found Office located in:
-Information Center
Terminal 1: +81(0)476-32-2105
Terminal 2: +81(0)476-34-5220
Hour: (6:30 - 22:30, 365 days a year)
- Accounting Division, Narita Airport Police:
Phone: +81(0)476-32-0110
Hours: 8:30 - 17:15 (Closed Sat., Sun. and holidays)
- Narita Customs Lost Property Office
Terminal 1: +81(0)476-32-6049
Terminal 2: +81(0)476-34-2157
Hour: 8:30 - 17:00 (Closed Sat., Sun. and holidays)
-Narita International Airport Information :
Phone: +81(0)476-34-8000
(available 24 hours a day, 365 days a year)
-Information Center
Terminal 1: +81(0)476-32-2105
Terminal 2: +81(0)476-34-5220
Hour: (6:30 - 22:30, 365 days a year)
- Accounting Division, Narita Airport Police:
Phone: +81(0)476-32-0110
Hours: 8:30 - 17:15 (Closed Sat., Sun. and holidays)
- Narita Customs Lost Property Office
Terminal 1: +81(0)476-32-6049
Terminal 2: +81(0)476-34-2157
Hour: 8:30 - 17:00 (Closed Sat., Sun. and holidays)
-Narita International Airport Information :
Phone: +81(0)476-34-8000
(available 24 hours a day, 365 days a year)
Mail Center / U.S. Post Office at Tokyo Narita NRT Airport
Terminal 1
Location Central Bldg., 2nd Floor Postal service
9:00 - 17:00(Mon.-Fri.)
* Closed on Sat., Sun. & Public holidays Other business. 9:00 - 16:00(Mon.-Fri.)
* Closed on Sat., Sun. & Public holidays ATM 8:00 - 19:00(Mon.-Fri.)
9:00 - 17:00(Sat., Sun & public holidays)
* Closed on Jan.1-3 & May 3-5 Central Bldg., 4th Floor Postal service 9:00 - 20:30(Open 365 days a year) *There is a mailbox in front of each security checkpoint in the 4th floor departure lobby.
Terminal 2
Location Main Bldg., 2nd Floor Postal service
9:00 - 17:00 (Mon.-Fri.)
* Closed on Sat., Sun. & Public holidays Other business. 9:00 - 16:00 (Mon.-Fri.)
* Closed on Sat., Sun. & Public holidays ATM 8:00 - 20:00 (Mon.-Fri.)
9:00 - 17:00 (Sat., Sun & Public holidays)
* Closed on Jan.1-3 & May 3-5 Main Bldg., 3rd Floor
(Departures) Postal service 9:00 - 20:30(Open 365 days a year) *There is a mailbox in front of each security checkpoint in the 3rd floor departure lobby.
Location Central Bldg., 2nd Floor Postal service
9:00 - 17:00(Mon.-Fri.)
* Closed on Sat., Sun. & Public holidays Other business. 9:00 - 16:00(Mon.-Fri.)
* Closed on Sat., Sun. & Public holidays ATM 8:00 - 19:00(Mon.-Fri.)
9:00 - 17:00(Sat., Sun & public holidays)
* Closed on Jan.1-3 & May 3-5 Central Bldg., 4th Floor Postal service 9:00 - 20:30(Open 365 days a year) *There is a mailbox in front of each security checkpoint in the 4th floor departure lobby.
Terminal 2
Location Main Bldg., 2nd Floor Postal service
9:00 - 17:00 (Mon.-Fri.)
* Closed on Sat., Sun. & Public holidays Other business. 9:00 - 16:00 (Mon.-Fri.)
* Closed on Sat., Sun. & Public holidays ATM 8:00 - 20:00 (Mon.-Fri.)
9:00 - 17:00 (Sat., Sun & Public holidays)
* Closed on Jan.1-3 & May 3-5 Main Bldg., 3rd Floor
(Departures) Postal service 9:00 - 20:30(Open 365 days a year) *There is a mailbox in front of each security checkpoint in the 3rd floor departure lobby.
Pets / Animals at Tokyo Narita NRT Airport
The hotel is located on the basement 1st floor of the Terminal 2 Multistory Car Park building with direct access to Terminal 2.
In addition to taking care of pets while passengers are on overseas trips, the hotel also features an adjoining veterinarian clinic and clipping salon.
Passengers departing from Terminal 1 are also welcome. Terminal 2 Name Location Hours Inquiries Pet Inn ROYAL,
Narita Airport B1F,
North Wing, Multistory
Car Park No. 2 Hotel staff are on duty 24 hours a day.
*Telephone reservation hours
6:00 - 23:00 Tele
phone: +81(0)120-223-011
+81(0)476-34-6800 Fax: +81(0)476-34-6767
(By Car) Park in the basement 1st floor of the North Wing of the Terminal 2 Multistory Car Park. The pet hotel can be accessed directly from the 1st floor basement in the north wing of the car park. Please check the Road Maps & Parking section for further access and car parking information. (By Rail) Alight at the Airport Terminal 2 Station. Turn right after the security checkpoint and follow the Pet Hotel signs. For further details on rail access, please check the Rail section. Passengers wishing to go to Terminal 1 after checking their pets in at the hotel can use the free terminal shuttle bus.
In addition to taking care of pets while passengers are on overseas trips, the hotel also features an adjoining veterinarian clinic and clipping salon.
Passengers departing from Terminal 1 are also welcome. Terminal 2 Name Location Hours Inquiries Pet Inn ROYAL,
Narita Airport B1F,
North Wing, Multistory
Car Park No. 2 Hotel staff are on duty 24 hours a day.
*Telephone reservation hours
6:00 - 23:00 Tele
phone: +81(0)120-223-011
+81(0)476-34-6800 Fax: +81(0)476-34-6767
(By Car) Park in the basement 1st floor of the North Wing of the Terminal 2 Multistory Car Park. The pet hotel can be accessed directly from the 1st floor basement in the north wing of the car park. Please check the Road Maps & Parking section for further access and car parking information. (By Rail) Alight at the Airport Terminal 2 Station. Turn right after the security checkpoint and follow the Pet Hotel signs. For further details on rail access, please check the Rail section. Passengers wishing to go to Terminal 1 after checking their pets in at the hotel can use the free terminal shuttle bus.
Smoking at Tokyo Narita NRT Airport
Smoking at Narita Airport is prohibited both inside and outside the passenger terminals to eliminate the possible effects of "secondhand smoke" except in designated somking areas.
However, there are 14 smoking areas at terminal 1 and 19 areas at terminal 2. Please click on the links below to find where to smoke .
We kindly ask not to smoke except in these designated areas. Thank you for your cooperation.
Click on the desired Location to display a map of that area.
Terminal 1 Location 5th Floor 4th Floor 3rd Floor 2nd Floor 1st Floor Terminal 2 Location Main Bldg., 4th Floor Main Bldg., 3rd Floor Main Bldg., 2nd Floor Main Bldg., 1st Floor Satellite ., 3rdFloor