Vancouver (YVR) Airport

Guest Services and Help

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GUEST SERVICES AT YVR AIRPORT:

Super Natural British Columbia Visitor Info Center helps with with accommodations, sightseeing bookings or ground transportation tickets. A trained counselor will assist you with your travel needs. The center also offers multilingual services.
Phone: 1.604.207.0953 (Domestic Terminal Building)
Phone: 1.604.207.1598 (International Terminal Building)
Location: Level 2, Domestic Arrivals, Pre-security
Location: Level 2, International Arrivals, Pre-security

There are hotel boards in the arrivals area of both terminals. Call local hotels for shuttle bus service. [see also "Ground Transportation"]

Green-Coat Volunteers are helping passengers throughout the terminals with information and directions.

Meeting Places - If you are meeting guests arriving at the airport, you might suggest one of the following meeting points:
Haida Gwaii The Spirit of Haida Gwaii, The Jade Canoe is Bill Reid's magnificent bronze sculpture. It is the centerpiece of the new International Terminal and is easy to locate. The sculpture is located on the Departures Level.
Arrivals Level of the International Terminal The Arrivals Level of the International Terminal has a large reception lobby where passengers arriving from the United States or other international flights can be met.
The arrivals lobby offers several food services, including the Elephant & Castle pub, Burger King and Starbucks coffee. Also available are flowers and a newsstand. Arrivals Level of the Domestic Terminal The Arrivals Level of the Domestic Terminal contains the baggage carousels for domestic passengers arriving from flights from other cities in Canada. This is a convenient spot for meeting an arriving domestic passenger.
Adjacent to the arrivals lobby in the Domestic Terminal is a food court and a full-service bar.

Children's Play Area are located throughout the airport and after the security checkpoints. [unsupervised]

Nursery - located across from USA airline check-in, USA departures level. The nursery is open from 6 a.m. to 9 p.m. daily. It contains cribs and changing facilities. [unsupervised] Diaper change tables are available in all public washrooms.

Family washrooms are also available throughout the International and Domestic terminals.

Video Games - located in several areas including the food court on Level 2 of the Domestic Terminal and several departure gates throughout the terminal.

On-Airport Hotel - The Fairmont Vancouver Airport – a Four Diamond, AAA, fully soundproofed, state-of-the-art facility – offers an unparalled hospitality experience for even the most discerning traveler. The Fairmont Vancouver Airport has been recognized and awarded by several prestigious travel organizations. Its hotel lobby extends directly into the U.S. Departures Level concourse. Amenities include an entire floor fitted with Hypoallergenic rooms, the exclusive Fairmont Gold floor, health club with fully-equipped fitness facility, luxury day spa, 14 executive meeting rooms, business center and high-speed Internet access in every guest room. Globe@YVR, the hotel's signature restaurant, is a plane spotter's paradise serving creative West Coast cuisine. Jetside Bar offers fireside seating, floor-to-ceiling windows and live music 6 days a week.
INTERNATIONAL ARRIVALS AT YVR AIRPORT:

Arrivals Level of the International Terminal The Arrivals Level of the International Terminal has a large reception lobby where passengers arriving from the United States or other international flights can be met.

The arrivals lobby offers several food services, including the Elephant & Castle pub, Burger King and Starbucks coffee. Also available are flowers and a newsstand.
Pets at YVR Airport must be carried in a closed carrier. TRAVELING WITH PETS: - Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly