Victoria (YYJ) Airport

Guest Services and Help

 Change Airport

The Red Coat Information Desk Volunteers serve as Red Coat Airport Ambassadors. Named after their bright red blazers, the Red Coats provide invaluable assistance by answering questions and providing assistance wherever they can. These volunteers can be found at the Information Desk located across from the rental car counters in the arrivals area. Open Mo-Sat 8:30-4pm, Sun 10-4pm.

The Air Terminal Building Hours are 3:30am-1am

Bicycle Assembly Station - Located in the East end of the Short Term Parking Lot.
That station includes a work bench, air pump, bicycle parking, storage shed with cardboard bicycle boxes (you can take a box or leave one for someone else), and four bicycle storage lockers. For storage lockers go to the Security Office located just east of the terminal building. Cost: $2.00/day.

Other Passenger Services

* A Telephone with heightened transmission capablities for the hearing impaired is located in the back of telephones in the Arrivals area just past the foreign currency exchange kiosk. Sit down telephones provide additional privacy and have data ports to accommodate lap top computers.
* Two automoted bank machines. One is pre-security across from the giftshop and the second is post security in the lower passenger departure lounge.
* Parent's Room.
* Airside Cafe and Retail Kiosk.
* Business workstations in the upper passenger departure lounge.
* Free baggage carts available inside and outside of the air terminal building for your convenience.
* Common Use Check-In kiosks for self serve check-in.
Lost and Found - call (250) 953-7511 or contact the Airport Security Commissionaires at the Airport Security Building:
Items found inside or outside the terminal building and in the parking areas of the Airport will be taken to the Airport Security Building, east of the main terminal building. Items may be claimed beween 8:00 a.m.- 10:00 p.m.daily.

For items lost on the airplane, contact your airline.
Pets are not allowed at the airport unless they are working dogs or are in a safe kennel. Contact your airline as to their requirements.

Relieving Areas for Service Animals: There are no specific areas designated as relieving areas for service animals, however, there are various grass areas located directly outside the Airport Terminal Building.