Wichita Mid-Continent Airport (ICT) Guest Services and Help
Guest Services at Wichita Mid-Continent ICT Airport
GUEST SERVICES AT ICT AIRPORT:
Information Desk, staffed by volunteers, offers paging and information services.
The Mid-Continent Courtesy Crew - a group of outgoing, energetic, fun-loving people who provide excellent customer service at Mid-Continent Airport. You will find them walking throughout the concourses and terminal area searching for people who may need information, directions, and assistance. The Courtesy Crew provides a human interaction not found in larger airports. Shifts run from 5:30 in the morning to 11:30 at night.
A conference room is located on the mezzanine level of the terminal and is perfect for meetings and press conferences. Catering is also available. Call HMS Host at (316) 946-4962 for reservations.
The Flight Deck is located on the west concourse and is a place for passengers to relax while waiting for their flight. It is equipped with plug-ins for laptops and for recharging cell phones. This room is furnished with lounge and rocking chairs, and gate seating.
The Shoe Shine is located in the business center for a quick and professional shoeshine.
The Skycap service available in front of the terminal building. You can pull up to the curb and let the Skycaps unload your luggage. Although this is a free service, tips are customary.
Luggage carts are available in the Baggage Claim and on each concourse.
The Business Center is located next to Sarah's Ice Cream and includes a copier, ATM and change machines. [see also "Business Services"]
Massage chairs are located in the terminal and concourses for your relaxation. Cost is $1.00 for three minutes of massage.
Information Desk, staffed by volunteers, offers paging and information services.
The Mid-Continent Courtesy Crew - a group of outgoing, energetic, fun-loving people who provide excellent customer service at Mid-Continent Airport. You will find them walking throughout the concourses and terminal area searching for people who may need information, directions, and assistance. The Courtesy Crew provides a human interaction not found in larger airports. Shifts run from 5:30 in the morning to 11:30 at night.
A conference room is located on the mezzanine level of the terminal and is perfect for meetings and press conferences. Catering is also available. Call HMS Host at (316) 946-4962 for reservations.
The Flight Deck is located on the west concourse and is a place for passengers to relax while waiting for their flight. It is equipped with plug-ins for laptops and for recharging cell phones. This room is furnished with lounge and rocking chairs, and gate seating.
The Shoe Shine is located in the business center for a quick and professional shoeshine.
The Skycap service available in front of the terminal building. You can pull up to the curb and let the Skycaps unload your luggage. Although this is a free service, tips are customary.
Luggage carts are available in the Baggage Claim and on each concourse.
The Business Center is located next to Sarah's Ice Cream and includes a copier, ATM and change machines. [see also "Business Services"]
Massage chairs are located in the terminal and concourses for your relaxation. Cost is $1.00 for three minutes of massage.
Mail Center / U.S. Post Office at Wichita Mid-Continent ICT Airport
Mail-back services at ICT Airport are provided by Excess Items Express.
If a prohibited item is confiscated by the TSA and you want to ship the item back home:
If a prohibited item is confiscated by the TSA and you want to ship the item back home:
Pets / Animals at Wichita Mid-Continent ICT Airport
Pets are not allowed at ICT Airport, unless they are in a secure carrying case.
TRAVELING WITH PETS: - Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:
Tips for Traveling with Pets:
· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
Tips for Traveling with Pets:
· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
