Wilkes-Barre Scranton (AVP) AirportMedical & Handicapped Help |
Closest Airports to AVP Change Airport |
- Emergency / Medical Services at Wilkes-Barre Scranton AVP Airport
In an emergency, please call 911
- People With Special Needs / Persons With Disabilities at Wilkes-Barre Scranton AVP Airport
Wilkes-Barre/Scranton International Airport recognizes that air travel can become a stressful experience for persons who do not fly frequently and persons with special needs. With this in mind, some of the services at AVP Airport include:
AVP Information Center - near the middle entrances on the first level of the Terminal Building.
Airport Ambassadors are available to assist travelers with questions or concerns regarding ground transportation, baggage issues, airline services, concession inquiries, special needs and TDD services.
AVP Accessibility
For wheelchairs users, AVP offers specially designed ramps, curbs, doors and elevators.
Signs in Braille to assist the visually impaired.
Handicap parking spaces in both the garage and public parking lot.
Seeing-eye dogs permitted in the Terminal and on aircrafts (but check with your airline).
Airline ticketing and baggage claim are accessible.
On prior request, airlines offer special escort and transport services with wheelchair assistance provided from the curb to the security checkpoint.
Medical Aid Facilities - AVP has trained Emergency Medical Technicians (EMTs) on staff 24 hours a day, seven days a week. If you do need medical assistance, please contact the nearest airline or rental car representative, or locate the nearest Courtesy Phone and dial 9-1-1.
Accessible restrooms are available on levels 1 and 2 of the Terminal Building in addition to both Boarding Lounges beyond the security checkpoint.
Accessible drinking fountains are available on levels 1 & 2 of the Terminal Building.
Baggage Check-In & Claim - near the rental car ticket counters and accessible for the physically disabled.
Jetways are on the second level of the Terminal Building and accessible for the physically disabled to board a jet aircraft.
Accessible elevators are located in several areas in the Terminal Building. Airline personnel can operate an elevator for passengers that require a wheelchair to gain access to the Security Checkpoint.
2 commuter gates that have level entry access for commuter aircraft passengers. They are located on the first level of the Terminal Building.
A Passenger Access Lift (PAL) - used for assisting persons with disabilities on and off of a commuter aircraft. Even though it is the responsibility of AVP Airport to provide the equipment, the airline will decide whether or not to offer and use the equipment. Passengers requiring this service should first discuss its availability with their airline representative.
