Wilkes-Barre Scranton Airport (AVP) Guest Services and Help

Wilkes-Barre/Scranton International Airport offers the following services:

Information Center
For questions about services within the airport, find one of our friendly volunteer Ambassadors at the Information Center. Information about local events, restaurants, attractions and hotels can be obtained at the Information Center near the middle entrances, on the first level of the Terminal Building. You can also call 570-602-2020 to get a 24-hour recording of general airport information.

Volunteer Ambassadors
Ambassadors are goodwill representatives of the Northeastern Pennsylvania Region, and provide high-level, courteous assistance to regional visitors passing through the new Joseph M. McDade Terminal Building.

Wireless Internet Service - see "Internet"

Pocono Club and Business Center - see "Business Services"

Frequent Parking Program
This is an innovative program designed to reward frequent travelers for using the Wilkes-Barre/Scranton International Airport by recognizing them as the Airport's most important customers. Frequent Parking Member Spaces are offered to frequent flier members traveling at least 50,000 miles per year from any one airline serving the Wilkes-Barre/Scranton International Airport. Membership is required.

Meditation Room - see "Chapel"

Hotel/Motel Hotline
Free reservations/courtesy phone is available via direct line phone banks in the Baggage Claim Area.

Massages Chairs- Two locations on the second level of the Terminal Building. Rates are $1 for 3 minutes or $5 for 15 minutes.

Pay on Foot Stations - see "Parking"

Hotel Accommodations
Holiday Inn Express is located AT Wilkes-Barre Scranton International Airport, just off I-81 at Exit 178A, only minutes from the Pennsylvania Turnpike Northeast Extension (I-476). Featuring 100 guest rooms, including several luxury two-room suites. Free wireless High Speed Internet. Free "Express Start" breakfast, fitness center, and shuttle service.

Rental Cars
Alamo, Avis, Budget, Hertz and National are located on the first level of the Terminal Building in the Baggage Claim Area. Open during the Airline Service Day, 7 days a week.

Pay Phones
Public phone access for local ($0.50) and long-distance (credit cards and calling cards) calls are available in various locations throughout the Terminal Building.

Courtesy Phones - first and second levels of the Terminal Building
Available for receiving incoming calls, as well as in-Terminal usage only. No outside telephone calls.

Baggage Carts
Smarte Carte baggage carts are available for a nominal fee. They are located in the Baggage Claim Area on the first level of the Terminal Building, as well as in the Surface Parking Lot.

Automatic Teller Machine (ATM) - in the center of the Terminal Building on the first level.
An ATM is provided by Citizens Bank. It is available 24/7

Mailing Services - see "Mail Center"
Smoking Lounge
The Wilkes-Barre/Scranton International Airport is committed to protecting health and safety. A smoking lounge is available on the first level of the Terminal Building.

Conference Room- also see "Business Center"
A conference room is available for rental through the Administrative Offices. For additional information, including reservations and rental fees, please call (570) 602-2000.

Destinations Arcade
Several coin operated games, as well as a change machine, are located on the second level of the Terminal Building. Hours are 5:00 AM to 11:30 PM.

Newspaper Vending Machines - both on lower and second levels of Terminal Building
Vending Machines - Several vending machines are on the first level of the Terminal Building, near the restrooms.

For lost or damaged luggage, please contact the airline directly. AVP Airport's lost and found is located in the Security Office in the Terminal Building. Stop by, or call 570/602-2023 during normal business hours and ask for your item.

USPS, FedEx and DHL all have mailing centers located near the Baggage Claim Area of the AVP Terminal Building.
USPS Pickup: 9:30 AM, Mon-Sat
USPS Pickup: 4:30 PM, Mon-Fri
FedEx Pickup: 5:30 PM, Mon-Fri
DHL Pickup: 3:45 PM, Mon-Fri

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
Give yourself plenty of time for check-in so there is no rushing and everything is done properly

There is a smoking lounge on the first level of the AVP Terminal.

How do you request a wheelchair or other assistance for an elderly or disabled passenger, or for a child traveling alone?
Check with the airline issuing the ticket for the person traveling - prior to your travel date AND when you arrive at the terminal.

Ambassador Program
The Ambassadors at the Wilkes-Barre/Scranton International Airport serve as goodwill emissaries by providing friendly assistance and useful information to visitors of the Airport.