Manchester Airport ( MAN ) Guest Services and Help

Guest Services at Manchester MAN Airport

Lost & Found

Lost Property
The Manchester Airport Lost Property service is provided by Luggage-Point

All items brought to Luggage-Point are stored securely and logged into our online Lost Property search engine at If your luggage was left on the plane, please contact your airline. Airline contact details are found here.

Repatriation Fee: Each item processed as Lost Property is thoroughly checked and vetted to try and locate contact information for the rightful owner. As a result, a storage and administration charge may apply. Repatriation Options: if an item is claimed, but can’t be collected in person, the following options are available:

1.) Nominated collection – If you can arrange for a friend or relative to pick up your lost item(s), let us know who they are and when they will be arriving. They will also need to provide us with a form of ID (passport/driver’s licence), so that we can authorise the release of your item to that person.

2.) Shipping – If collection can’t be arranged, Luggage-Point can send positively identified item(s) to any address through our Shipping & Courier service. Items can be sent to you, home or abroad, subject to the relevant retrieval charge plus applicable shipping costs.

3.) Storage – If collection and shipping are not the options for you, Luggage-Point can store your lost item(s) in our secure storage facilities for a period of up to 42 days until collection can be arranged.

Please click here to see details of Luggage-Point's storage service. Location: Luggage-Point Airport Services desk, Terminals 1, 2 & 3. Opening Hours: 

Terminal 1: 0400-2300

Terminal 2: 0400-2000

Terminal 3: 0400-2000

Telephone: 0330 223 0893 Email:

Please Note:

*(Prescription drugs are exempt from charge)
**(Items collected within 2 hours of being processed are subject to a £2 administration fee only)
***(Large items not claimed within 14 days will be subject to a £10 daily storage fee in addition to standard charge) Luggage not on the carousel? Please contact your airline or their baggage handling agents. Luggage-Point does not operate this service.

Mail Center



International Travelers at Manchester MAN Airport