What should I do if I've lost an item at the airport?

You should contact the Lost and Found department at the corresponding terminal. For items lost at T1 International Terminal and associated areas, you can email at lost.property@syd.com.au and for items lost at T2 Domestic Terminal and associated areas, you can email at lost.property.t2@syd.com.au .

Sydney Kingsford Smith Airport Lost and Found

Q: How can I file a report for a lost item at Sydney Kingsford Smith Airport?

To file a lost item report, you can use the online form . Be prepared to provide your First/Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features.

SYD Airport Lost and Found

Have you misplaced an item at the Sydney Kingsford Smith Airport? Don't fret, as this guide will provide you with all the necessary steps to locate your lost belongings. From contact information and operating hours of the Lost and Found department to location-specific procedures and filing a report, we've got you covered. We'll also provide you with tips on what to do if you've lost something on the plane or if your checked baggage doesn't arrive at the claim area.

Scroll down to get specific information about what to do if you lost an item at SYD.

Tips, Help & Resources

iFly.com helps you get to, through, and between airports like a pro. Here are some suggestions to help you on your trip through the airport:

Need some cash or local currency for your trip? Go here for the location of SYD's in-terminal ATMs or currency exchangers.
Make use of the wifi offered for free with Sydney-kingsford-smith-airport's terminals and explore the web if you have some time before your departure!
If you've got lots of checked luggage coming out of baggage claim, the airport has baggage carts located near the arrival carousels.
Looking to get the best deal possible on your flight from SYD airport? Check multiple sites, and consider nearby airports.

Contact Information and Operating Hours

The Lost and Found department at Sydney Kingsford Smith Airport operates from 8 am to 4 pm on weekdays. They can be contacted via email at the following addresses:

For items lost at T1 International Terminal and associated areas: [email protected]
For items lost at T2 Domestic Terminal and associated areas: [email protected]

The Lost and Found office is located on level three of the T1 International terminal.

Location-Specific Procedures

Items Lost in Airport Terminals

If you suspect that you have lost an item on the airport property, inside or outside the terminals, you should contact the Lost and Found department at the corresponding terminal. For items lost at T3 Qantas Terminal, please visit Qantas FAQ page.

Items Lost at Security Checkpoint Areas

For items lost at security checkpoints, please contact the Lost and Found department at the corresponding terminal.

Items Lost in Other Areas

For items lost in parking areas, rental car facilities, shuttle buses, and similar areas that are not located inside the airport, please contact the Lost and Found department at the corresponding terminal. If your item wasn’t found at the terminals, it may have been found on an aircraft or on public transport. In such cases, you should contact your airline or the relevant transport service.

Items Lost on the Plane

If you believe you've left an item on the aircraft after arriving at Sydney Kingsford Smith Airport, there are several options available to you. The first is to return to the gate where your flight arrived. If the item is not there, you can proceed to the lost and found desk if one is available. Another option is to go to the luggage/baggage services desk for your airline, which is typically located in the baggage claim area. If these options do not yield results, you can contact your airline directly for assistance.

Lost Checked Baggage

If your checked baggage does not appear in the baggage claim area within a reasonable amount of time, don't panic. The first step is to report the missing bag to your airline's baggage service office, which is usually located in the baggage claim area. If your bag is not found immediately, your airline will track it using the baggage barcode and will contact you once it's located.

Here are the contact details for the most popular airlines that service Sydney Kingsford Smith Airport:

If your airline is not listed above, check out all airlines that serve SYD for contact info and more.

How to File a Report

To file a lost item report at Sydney Kingsford Smith Airport, you can use the online form. When reporting a lost item, be prepared to provide your First/Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features. Prompt reporting can increase the chances of recovering your lost item.

Collection, Delivery, and Charges

Once your lost item is found, you can collect it from the Lost and Found office located at the T1 International terminal. Note that the Lost and Found services at T1 and T2 are provided free of charge.

Special Considerations

For sensitive items like passports, they are usually handed over to the Australian Border Force (ABF) if found within the terminals. You can visit the ABF website for contact information. Sydney Kingsford Smith Airport does not work with third-party lost property services, so be wary of any services that may charge unauthorized fees.

Last updated: March 28, 2024

Frequently Asked Questions (FAQ)

You should contact the Lost and Found department at the corresponding terminal. For items lost at T1 International Terminal and associated areas, you can email at [email protected] and for items lost at T2 Domestic Terminal and associated areas, you can email at [email protected].

If you suspect that you've left an item on the aircraft after arriving, the first step is to return to the gate where your flight arrived. If the item is not there, you can proceed to the lost and found desk or to the luggage/baggage services desk for your airline, usually located in the baggage claim area. If these options do not yield results, you can contact your airline directly for assistance.

Report the missing bag to your airline's baggage service office, usually located in the baggage claim area. If your bag is not found immediately, your airline will track it using the baggage barcode and will contact you once it's located.

To file a lost item report, you can use the online form. Be prepared to provide your First/Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features.

Once your lost item is found, you can collect it from the Lost and Found office located at the T1 International terminal.

If your passport is found within the terminals, it is usually handed over to the Australian Border Force (ABF). You can visit the ABF website for contact information.

Find more help here for your journey through the airport

SYD Lost And Found Help Sydney Kingsford Smith Airport