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Guest Services and Help

Auckland Airport AKL
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Guest Services at Auckland AKL Airport

Lost & Found

Lost property found within the international terminal can be claimed from our lost property office. The lost property office, which can be found using our airport maps, is located at the eastern end of the International Terminal, exit Door 1 of the International Terminal and turn left. Our office is for business hours only (8am and 4.30pm Monday to Friday) except for in urgent circumstances (owner about to depart on flight or leave airport) so if you wish to claim property outside these hours you will need to use the intercom at the reception door and someone will come and help you. You will be given a reference number for your property which you must bring with you upon collection along with some photo ID. You can send someone on your behalf but must specify this person prior to picking up the items. Our contact details are:
Phone: 0800 AIRPORT (0800 247 7678) 
Email: lostproperty@aucklandairport.co.nz. Our postal address is:
Auckland International Airport Ltd
Po Box 107084
Auckland Airport
Manukau 2150
New Zealand Duty free items which are left airside will be passed onto NZ Customs and you will need to contact them directly on +64 9 2556681 and they will advise you how to collect your items. All Passports found will be given to the Airport Police and you should contact then directly on +64 9 2759046. If your lost item was left on-board an aircraft you will need to contact your airline directly. It is our policy that all perishable items be destroyed immediately, so please be aware of this.

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Pets are not allowed at the AKL terminals, unless they are working dogs or are in a safe kennel. Contact your airline as to their requirements.


Smoking areas Smoking is permitted before security in designated areas of the forecourt at the international terminal. Departing and transit travellers can access the smoking lounge after security, on the second level of the international terminal.

International Travelers at Auckland AKL Airport