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Guest Services and Help

Berlin Tegel Airport TXL
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56 °F / 13 °C 7:32 PM
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Guest Services at Berlin Tegel TXL Airport

Other Services available at Berlin Tegel Airport:

Berlin Tourist Information (room reservation, ticketing, passenger assistance) - Terminal A, gate 2 (tel. +49 30 250025
Hair Salon (tel. +49 30 41014101) is in Terminal A at  Service Center.
Passport photos:  Fotofix photo booth is at Terminal A, Service Center
Pharmacy / drugstore:  Termin A, Service Center; tel. +49 30 41013869.
Pharmacy Vending machine/ first aid kits, etc.:  at Terminal C, between gates 38-57.
Public transport ticket machines are outside of Terminal A, near bus stop.
Public transport desk for tickets & information is on Tegel Blvd.
Deutsche Bahn (German Railways) ticket machine is on Tegel Blvd.
Travel Agents are located in Terminal A, level 1, at Travel.

Lost & Found

For items lost at the check-in counter, at the departure gate area or onboard the airplane, contact your airline.
For items lost in the passenger terminal contact Lost & Found 4S Service at +49 30 4101-2315/ fax 3434 or e-mail airport.txl@4-service.de

Mail Center

see 'Business Services'



International Travelers at Berlin Tegel TXL Airport

International arrivals (non-Schengen arrivals) at Terminal A need to go through passport check, pick up their bags, go through customs clearance before entering the arrivals hall. 

Find more help here for your journey through the airport