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Guest Services and Help

Birmingham-UK Airport BHX

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Guest Services at Birmingham-UK BHX Airport

1. Sky Zone at the North Pier near gate 4 offers a free interactive play area.
2. Aircraft Viewing Area with picnic benches & view of runway is at Carpark 5 (first 15 mins free).
3. Passenger of Thomson, First Choice & Falcon may drop off their bags a day before departure at the Thomson check-in desk between noon and 10pm.
4. A designated smoking area is in the Departure lounge.

Lost & Found

Baggage Missing, delayed or lost baggage Please contact Arvin Aviation 0121 767 7771 or www.arvinaviation.com Damaged baggage Please contact Arvin Aviation 0121 767 7771 or www.arvinaviation.com Lost Property The Birmingham Airport Lost Property service is provided by Luggage-Point

All items lost in the terminal and on a number of airlines should be brought to Luggage-Point, where they are stored securely and logged into their online Lost Property search engine at www.airport-lostproperty.com. If your item has been left on a plane, it may still be with your airline. Airline contact details are found here.

Repatriation Fee: Each item processed as Lost Property is thoroughly checked and vetted to try and locate contact information for the rightful owner. As a result, a storage and administration charge may apply. Repatriation Options: if an item is claimed, but can’t be collected in person, the following options are available:

1.) Nominated collection – If you can arrange for a friend or relative to pick up your lost item(s), let us know who they are and when they will be arriving. They will also need to provide us with a form of ID (passport/driver’s licence), so that we can authorise the release of your item to that person.

2.) Shipping – If collection can’t be arranged, Luggage-Point can send positively identified item(s) to any address through our Shipping & Courier service. Items can be sent to you, home or abroad, subject to the relevant retrieval charge plus applicable shipping costs.

3.) Storage – If collection and shipping are not the options for you, Luggage-Point can store your lost item(s) in our secure storage facilities for a period of up to 42 days until collection can be arranged.

Please visit https://www.luggage-point.co.uk/left-luggage/to see details of Luggage-Point's storage service. Location: Luggage-Point Airport Services desk.  Summer Opening Hours: 0400-2200 Winter Opening Hours: 0400-2000
Telephone: 0330 223 0893 Email: [email protected]

Please Note:

*(Prescription drugs are exempt from charge) **(Items collected within 30 minutes of being processed can be collected without charge) ***(Large items that have been claimed must be collected within 14 days of being claimed or will be subject to a £10 daily storage fee in addition to standard charge)  Luggage not on the carousel? Please contact your airline or their baggage handling agents. Luggage-Point does not operate this service.

Mail Center


Birmingham International Airport accept registered assistance dogs if travelling on approved airlines and routes. Please contact the OCS helpdesk if assistance is required.


Smoking is not allowed at BHX Airport.

International Travelers at Birmingham-UK BHX Airport

Find more help here for your journey through the airport