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Guest Services and Help

Brisbane Airport BNE

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Guest Services at Brisbane BNE Airport

Other servcices at Brisbane Airport include:

Baby change/ Parents Rooms facilities include microwave ovens at  International Terminal, levels 2, 3 & 4;  at Domestic terminal at level 2, post-security near gate 38.
Smoking: The international terminal has a smoking balcony (behind Coffeee Club, on level 3
Vending machines are available at International terminal on Levells 1 - 4 and at Domestic terminal at levels 1 & 2.
Charging stations for your mobile devices are located in both terminals: at International trminal on level 3, post-security at JR/Watch Co.; at Domestic terminal opposite Cavu in Common User Ara, lvel 2, and at left-hand side of common user satellite (center), level 2.
Free showers are available at International terminal, level 2, arrivals, at level 3 departures; and at Domestic terminal at level 2 Central area terminal & satellite.

Lost & Found

Lost something at Brisbane Airport?  Let us try and help you locate it. Depending on where you misplaced your item, it may have been handed into a number of different locations. If you've lost something in the International Terminal, the central area of the Domestic Terminal (Jetstar, Tigerair), one of the car parks or on a Brisbane Airport bus; contact the Lost Property Team using the form below.  If you were located in the Qantas or Virgin Australia areas of the Domestic Terminal or if you have lost your passport please make contact with the relevant airline or agency via the details below.   Lost property contact details Domestic Terminal +61 7 3068 6698   International Terminal +61 7 3406 3190   Qantas Lost Property (gates 1-25) +61 7 3867 3264   Virgin Lost Property (gates 38-50) +61 7 3114 8150 email Australian Border Force  (Lost passport enquiries only) +61 7 3867 3858 email Australian Federal Police 131 237   *please note lost property offices are not manned 24/7.    If you have left something on the aircraft, or your bag hasn’t arrived on the baggage carousel, please contact your airline directly.   Brisbane Airport Lost Property For general lost property enquiries, please complete the form below providing as much detail as possible:

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Pets are not allowed at the airport unless they are working dogs or are in a safe kennel. Contact your airline as to their specific requirements. If you plan to travel with your pet to another country, contact your destination country's embassy as to their regulations concerning documentation and shot requirements.


International Travelers at Brisbane BNE Airport