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Guest Services and Help

Buffalo Niagara Airport BUF

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Guest Services at Buffalo Niagara BUF Airport

Other services offered at Buffalo Niagara Airport:

Desk is located in the lower-level, baggage claim area of the BUF terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.
Ground Transportation Information is in the lower-level, baggage claim area of the terminal, offering ITA, taxi, and shuttle information for Buffalo, Niagara Falls and Canada. Confirmation of Niagara Air Bus reservations is also available.
Buffalo Niagara Convention & Visitors Bureau provides a comprehensive online guide to attractions, accommodations, entertainment and events in the Buffalo/Niagara region. The Bureau also provides services to assist visitors, meeting planners and convention attendees.
The Niagara County Tourism and Convention Corporation is the official tourism promotion agency for Niagara USA, including Niagara Falls. Check its website for accommodations, attractions, events & maps. Call 1-877-FALLS US for help with planning your vacation, meeting or convention.
age claim area.

Baggage Service Offices are in the baggage claim area.
A Barber shop is at pre-security of upper level.
Children's Play Area:  Fisher-Price Play Gate is on upper level, near gate 9.
Meet & Greet Area is on the upper level near the security check.
Military - meet, greet or say good-bye to a member of your immediate family, on active military duty: Request a gate pass at the ticket counter of the airline the service-person is using. Passes are available to members of the immediate family only, i.e. spouse, siblings, parents, children and one additional pass. Each person is required to have a gate pass and picture ID to present at the security checkpoint. Children without ID are allowed to accompany an adult family member. Passes are distributed at the discretion of the airlines.
Self-service hotel & rental car kiosks are on the lower level baggage claim area.
is available near gate 11.

Mail Center


Pets are not allowed at the Airport unless in a kennel - except working dogs on a leash.

An Animal Relief Area with posted signs is located outside the west end of the arrivals area.

NOTE:  Arriving animals: Prior to arrival at your nearest airport, find out who the carrier is, the flight number, city of departure, and the arrival time.
Animals on commercial flights will be picked up on the Arrivals Level in the baggage claim office: I.D. will be required.
Animals shipped as cargo will be picked up at cargo facility on Cayuga Road adjacent to the airport: the shipper should provide contact/pick-up informaton.


International Travelers at Buffalo Niagara BUF Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.