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Guest Services and Help

Charlotte Douglas Airport CLT

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Guest Services at Charlotte Douglas International Airport

Other Services offered at CLT:
The Welcome Center (tel. 704-359-4027) is located on the Baggage Level and provides general airport information, tourism information of Charlotte and the Mid-Carolinas Region, and paging services.
The Information Counter (tel. 704-359-4013) is located on the Ticketing Level provides general airport information and Paging services.
CLT Volunteers wearing yellow oxford shirts with 'Ask Me' name tags are disbursed throughout the Atrium - helping passengers with terminal directions to the various amenities, services & airline gates.

Charging Stations:  near gates A6, B2, B10, C2, C10, C155, D3 &  on Concourse E near the Carolinas NewsBeat.
Power Outlets: throughout the Atrium and Concourses.
Paging : (a) Airport Services Counter (center of Departures level) tel. 359-4013; or (
Passenger Pick-up/Drop-off:
Note that curbsides are only intended for quick pickup/dropoffs; and for luggage check-in; unattended vehicles will be towed.
You have the option of parking in the hourly parking deck, free for the first 30 minutes.
Priority Lanes -  'Preferred' or 'Elite' airline passengers can ue either Checkpoints B or C Priority Lanes for expedicted security checks.  Check with your airline for more information as to eligibility.
US Airways Customer Service counters are at Concourses, B, C, D & E.
Tourist Information: the Visitor Information Center is at the Arrivals /Baggage area; or visit charlottesgotalot.com
USO of North Carolina is a military lounge locate in the main terminal (above the Atrium, accessible by stairway or elevator), which is staffed by volunteers and offering a comfortable environment with free internet and phone services
Visitor Information Center: tel. 704-359-4027 - located in the arrivals area.

Important contact numbers: (NOTE: for all flight-related inquiries, including items lost onboard the plane or in the gate areas, please call your airline directly;  for rental cars, contact the agency directly. )  All telephone numbers quoted below precede area code 1-704: 
Administration fax 359-4030; 
Law Enforcement & Emergency: 359-4012;
Parking 359-4038;
TSA (Transportation Security Adminstration) at CLT: 359-5190
Visitor Information Center: 359-4027

Lost & Found

​​​​​​​Items left behind at CLT Airport are turned in to different agencies depending on where they were found. Please complete and submit the Lost & Found Reporting Form so the Airport can better assist you in locating your lost item(s). If in doubt, please contact each agency individually. Aircraft or Boarding Area – the airline​ you flew with (Baggage Services numbers for each airline are listed below.) Security Checkpoint – TSA Lost and Found, 704-916-2200 Restaurants and Food Court – HMSHost, 704-359-4997 Retail Stores – The Paradies Shops, 704-359-1890 All other areas – CLT Airport Lost and Found, 704-359-8765, or e-mail: [email protected]​. The CLT Airport Lost and Found office is located in Baggage Claim Zone B and ​is staffed seven days a week from 8 a.m. – 6 p.m. If contacting the office after 6 p.m. please leave a message including: ​Your contact information (name, phone number and e-mail address) Date and location the item was lost or last seen Description of the item (if it is a cell phone, please leave the number of the cell phone, the carrier and brand of the phone)​​ If your item has been located, the office administrator will contact you to arrange pick up. You will not be contacted if the item was not turned in. Items that remain unclaimed for 30 days will become the property of the City of Charlotte. ​Airline​ Baggage Services​ ​Air Canada 888-689-2247​​​ ​American Airlines​​​ www.aa.com/lostandfound/​​ ​Delta Air Lines   ​800-221-1212 ​Frontier Airlines                ​704-359-5501/5502 ​JetBlue ​​704-264-0728 ​Lufthansa​            ​704-359-1985 Southwest​ Airlines United Airlines 704-359-1760, Option 1 800-335-2247​ ViaAir    704-359-8411


Please contact your individual airline to learn their policies on traveling with pets.
There is a pet relief area across from the baggage claim area, in the grassy area next to the parking structure.


Charlotte/Douglas International is a "smoke free" facility like all other City-owned facilities in Charlotte. Smoking is prohibited in all public areas of the Airport except for some leased areas that may have designated smoking areas such as bars and lounges. All designated smoking areas have been improved with enhanced air circulation.
Smoking is allowed outside the terminal building 100 feet from the terminal (requiring going through security check again).