Header background image

Guest Services and Help

Cincinnati N Kentucky Airport CVG

Explore Today's Deals

Logo invertedCVGCincinnati N Kentucky Airport

Guest Services at Cincinnati N Kentucky CVG Airport

Other services offered at CVG Airport:

Airport Ambassadors are volunteers, trained to help passengers get around the airport.  They also assist international travelers at Customs & Immigration.migration.
A children's Play Area is in Concourse A.
2 USO lounges are located in both Concourses A & B.

Lost & Found

If you have lost an item in a common area such as a restroom, hallway, gate, baggage claim or parking facility, please complete the form below and we will be in touch with you regarding the status of your lost item. We respond to most inquiries within 48 hours. For items items left on aircraft, please contact your airline.

Mail Center


Pets are not allowed inside the passenger terminal unless in kennel, except working dogs on a leash.

Pet Relief area is outside the baggage claim level.


International Travelers at Cincinnati N Kentucky CVG Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.