DSM Airport Lost and Found
Have you misplaced an item at the Des Moines Airport? Don't panic! This article will guide you through the necessary steps to track your lost items, be it in the airport terminals, security checkpoints, or even on the plane. We'll provide you with the relevant contact information, operating hours, and specific procedures for each location within the airport. Additionally, you'll learn how to file a lost item report and understand the airport's policies on collection, delivery, and charges.
Scroll down to get specific information about what to do if you lost an item at DSM.
Tips, Help & Resources
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- Need some cash or local currency for your trip? Go here for the location of DSM's in-terminal ATMs or currency exchangers.
- Make use of the wifi offered for free with des-moines-international-airport's terminals and explore the web if you have some time before your departure!
- If you've got lots of checked luggage coming out of baggage claim, the airport has baggage carts located near the arrival carousels.
- Looking to get the best deal possible on your flight from DSM airport? Check multiple sites, and consider nearby airports.
Contact Information and Operating Hours
Unfortunately, specific contact information and operating hours for the lost and found department at Des Moines Airport are not provided. However, travelers can utilize the airport's online Lost Item Report form for lost item claims.
Location-Specific Procedures
Items Lost in Airport Terminals
If you believe you have misplaced an item in the airport terminals, excluding security checkpoint areas, immigration and customs areas, airline lounges, or items left on an airplane, you can report it using the airport's online Lost Item Report form.
Items Lost at Security Checkpoint Areas
For items lost at TSA security checkpoints, travelers can contact the TSA directly at this telephone number: +1-515-256-5100.
Items Lost in Other Areas
For items lost in other areas such as parking areas, rental car facilities, shuttle buses, and similar areas not located inside the airport, travelers should also utilize the airport's online Lost Item Report form.
Items Lost on the Plane
If you believe you've left an item on the aircraft after arriving at Des Moines Airport, you have several options. You can return to the gate, but keep in mind that security regulations may prevent you from reentering the gate area. Another option is to go to the lost and found desk if one is available at the airport. Additionally, you can visit the luggage/baggage services desk for your airline, which is typically located in the baggage claim area. Lastly, you can contact the airline directly to report your lost item.
Lost Checked Baggage
If your bag does not appear in the baggage claim area within a reasonable amount of time, you should immediately report it to the airline. Most airlines have a dedicated desk or service area in the baggage claim area for such issues. Remember, it's important to act quickly as most airlines have specific time limits for reporting lost baggage.
Here are the contact links for the most popular airlines that service Des Moines Airport:
If your airline is not listed above, check out airlines that serve DSM for contact info and more.
How to File a Report
To report a lost item at Des Moines Airport, travelers can fill out the online Lost Item Report. This form requires, at a minimum, the traveler's First/Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features. The more detail provided, the easier it will be for airport personnel to identify and locate your lost item.
Collection, Delivery, and Charges
The Des Moines Airport Authority will notify you if your item is found. However, the airport is not responsible for any damages to the item or shipping charges incurred in sending the item to the rightful owner.
Special Considerations
It's important to note that certain items will be disposed of immediately by the Des Moines Airport Authority. These include food and beverage items; all items that have a foul odor; all items related to vaping and smoking; and items deemed to be unsanitary. Items that are clearly abandoned will also be disposed of immediately. Any items which could be designated as weapons or drugs will be turned over to the Des Moines Police Department. All other items will be kept for 60 days from when they are found. Beware of third-party services that may charge unauthorized fees for lost and found services.
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Frequently Asked Questions (FAQ)
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