Guest Services and Help

If you lost an item or items in the public areas of the terminal, or at the TSA checkpoint, please enter details here: Lost Item Report Form. If your item is matched with the “found” list, you will be contacted by the Des Moines Airport Authority. For any items left on the aircraft, please contact the airline directly. For items left in a rental car, please contact the rental car company directly.

FedEx service is available at Capital City Gift Shop, near Meet & Greet area.

Pets must be in a kennel while inside the passenger terminal; working dogs can be on a leash.

As airlines rules pertaining to animals differ widely, it is highly recommended that you contact your airline directly.