FRA Airport Lost and Found
Have you misplaced an item while traveling through Frankfurt Airport? Don't fret. Our comprehensive guide will walk you through the steps to recover your lost belongings. From contact information and operating hours of the Lost and Found department to location-specific procedures, we have got you covered. Discover how to report a lost item, collect it, and understand the necessary charges that might apply.
Scroll down to get specific information about what to do if you lost an item at FRA.
Tips, Help & Resources
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- Need some cash or local currency for your trip? Go here for the location of FRA's in-terminal ATMs or currency exchangers.
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- If you've got lots of checked luggage coming out of baggage claim, the airport has baggage carts located near the arrival carousels.
- Looking to get the best deal possible on your flight from FRA airport? Check multiple sites, and consider nearby airports.
Contact Information and Operating Hours
The Lost and Found department at Frankfurt Airport is dedicated to helping you recover your lost items. The office is located in Terminal 1, Concourse A, Level 0. For easy navigation, you can use the provided map link.
The office is open from Monday to Sunday, from 7 a.m. to 6 p.m. You can reach them by telephone from Monday to Saturday, between 8 a.m. to 4 p.m. The contact number is +49 69/690-32600.
Location-Specific Procedures
Items Lost in Airport Terminals
If you suspect you've lost an item within the airport premises, excluding security checkpoint areas, immigration and customs areas, airline lounges, or items left on an airplane, the Lost and Found department at the airport is ready to assist you. Please note that the lost property office is not responsible for checked and lost baggage. In this case, kindly contact the responsible baggage tracing office of your airline.
Items Lost at Security Checkpoint Areas
For items lost at security checkpoints, please contact the Lost and Found department directly.
Items Lost in Other Areas
If you've lost items in other areas such as parking areas, rental car facilities, shuttle buses, and similar areas that are not located inside the airport, the Lost and Found department is also your point of contact.
Items Lost on the Plane
If you believe you have left an item on the aircraft after arriving at Frankfurt Airport, there are several options available to you. First, you can return to the gate where your flight arrived. However, please note that due to security regulations, this may not always be possible.
Another option is to visit the lost and found desk, if one is available at the airport. This is often the first place where items left on planes are brought.
Alternatively, you could visit the luggage/baggage services desk for your airline. This is typically located in the baggage claim area. The staff there can assist you in tracking down your lost item.
Finally, if your item is still missing, you can contact your airline directly. They may have additional resources to help locate your item.
Lost Checked Baggage
If your bag does not appear in the baggage claim area within a reasonable amount of time, don't panic. The first step is to contact the baggage services desk for your airline, which is usually located in the same area. They can help you track your bag and provide information on what to do next.
Below are the contact details for the most popular airlines that service Frankfurt Airport:
If your airline is not listed above, check out airlines that serve FRA for contact info and more.
How to File a Report
To file a lost item report, you can use the online form available here. Be prepared to provide your First and Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features. Please note that it is crucial to generate a lost item inquiry in advance, otherwise it will not be possible to help you by phone.
Collection, Delivery, and Charges
Once your item has been found, you can collect it from the Lost and Found office. Please note that found items are auctioned off after three months if not claimed by that time. Perishable items such as food are immediately disposed of.
Special Considerations
Please be aware of fraudulent activities by various fake accounts on social networks posing as Frankfurt Airport channels and allegedly selling lost baggage. The channels shown in the footer of the airport's official website are the only official accounts of Frankfurt Airport. If you come across suspicious postings or adverts from such accounts, it is recommended that you report them on the respective platform.
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Frequently Asked Questions (FAQ)
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