Header background image

Guest Services and Help

Hamburg Airport HAM
Weather image
58 °F / 14 °C 8:10 AM
iFly .com
  • Flights & Airlines

    Track Flights, Search Fares, Find Airlines
  • At the Airport

    Navigate & Discover
  • To & From HAM

    Parking, Transport, & Directions
  • Explore, Learn, Ask

    Help & Insights: Prepare for Your Visit

Guest Services at Hamburg HAM Airport


Lost & Found

General information Should you leave anything on the aircraft or if your luggage has failed to arrive, please contact the airline concerned or the relevant handling agent. If you have lost luggage or any other item in the airport building, please contact the Hamburg Welcome Center fundbuero@ham.airport.de. All lost property found at the airport will be stored there.

Opening hours: daily 06:30 am - 11:00 pm         A service charge will apply at the pick up of the lost item:   FOUND OBJECT COSTS wallet 15,- € eBook-Reader 15,- € camera/video camera 15,- € any kind of computer 20,- € suitcase/travel bag 20,- € jacket/coat 10,- € electrical device 10,- € ID card/passport 10,- € backpack/bags 10,- € key 15,- € mobile phone 15,- € watch/jewelry 15,- € other bulky items 20,- € For any other item the charge will be 5,- € The easiest way to return your lost item is to contact our partner courier BBS-Baumann Business Services.  The Hamburg Welcome Center is responsible for items found in the entire airport premises, with the exception of taxis, the S-Bahn (metro railway) station, buses and aircraft.     Valid identification (with photo) is required to collect an item from lost property.
If a third party is collecting the item, the Hamburg Welcome Center requires a letter of authorization by fax, post or email as well as a copy of the owners valid identification.    

Mail Center

Pets

Pets are not allowed at the airport, unless they are working dogs or are in a safe kennel. Contact your airline as to their requirements.

Smoking

Smoking is not permitted at Hamburg Airport.

International Travelers at Hamburg HAM Airport

Find more help here for your journey through the airport

Guest Services at Hamburg HAM Airport


Lost & Found

General information Should you leave anything on the aircraft or if your luggage has failed to arrive, please contact the airline concerned or the relevant handling agent. If you have lost luggage or any other item in the airport building, please contact the Hamburg Welcome Center fundbuero@ham.airport.de. All lost property found at the airport will be stored there.

Opening hours: daily 06:30 am - 11:00 pm         A service charge will apply at the pick up of the lost item:   FOUND OBJECT COSTS wallet 15,- € eBook-Reader 15,- € camera/video camera 15,- € any kind of computer 20,- € suitcase/travel bag 20,- € jacket/coat 10,- € electrical device 10,- € ID card/passport 10,- € backpack/bags 10,- € key 15,- € mobile phone 15,- € watch/jewelry 15,- € other bulky items 20,- € For any other item the charge will be 5,- € The easiest way to return your lost item is to contact our partner courier BBS-Baumann Business Services.  The Hamburg Welcome Center is responsible for items found in the entire airport premises, with the exception of taxis, the S-Bahn (metro railway) station, buses and aircraft.     Valid identification (with photo) is required to collect an item from lost property.
If a third party is collecting the item, the Hamburg Welcome Center requires a letter of authorization by fax, post or email as well as a copy of the owners valid identification.    

Mail Center

Pets

Pets are not allowed at the airport, unless they are working dogs or are in a safe kennel. Contact your airline as to their requirements.

Smoking

Smoking is not permitted at Hamburg Airport.

International Travelers at Hamburg HAM Airport