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Guest Services and Help

Shanghai Hongqiao Airport SHA

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Guest Services at Shanghai Hongqiao SHA Airport

Lost & Found

If you lost an item at the airline counter, at the gate area or onboard your airplane, or if your bag has been damaged or is missing - contact your airline directly.

For items lost at SHA Airport, contact the Lost Property Office at:
T1 at  Building B, check-in Hall, opposite of gate 5. Tel. +86 (21) 2234 2071; at
T2, at Arrivals level, and in East Traffic Hub, Island E.  (tel. +86 (21 2238 1085).
To claim your item you need to complete claim form.

The general Lost/ Found inquiry number is either 22344553 or 22381085

Mail Center


Pets are not allowed at the airport unless they are working dogs. Contact your airline as to their requirements. Contact the embassy of your destination as to needed shots and documentation


Smoking is not permitted at the airport, except in special smoking rooms located in Concourses A & B.

International Travelers at Shanghai Hongqiao SHA Airport

Find more help here for your journey through the airport