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Guest Services and Help

Kansas City Airport MCI

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Guest Services at Kansas City MCI Airport

Other services offered at Kansas City Airport:

Airport Information services are available in each terminal - information counters are also in the arrivals area of each terminal.

The Airport Ambassador volunteers can be recognized by their red blazers and welcoming smiles. They provide directions, offer assistance and respond to inquiries. They also provide information on transportation, hotels, dining, shopping, area attractions and points of interest.

Lost & Found

Call 816-243-5237 for items left in Terminal Areas or Parking Areas such as:
Restaurants Shops Bathrooms Outside security screening
Call 816-243-5544 for items left: Parking lots Red or Blue Buses
Call 844-540-2525 or visit akalaviation.com for items left: Security checkpoints
Call your airline for items left: At ticket counters On an aircraft Inside a departure lounge
Call your rental car company for items left: Rental car facility In a rental car Call 816-243-1390 for items left: Rental car shuttle bus  

Mail Center


Pets are not allowed inside the passenger terminals, unless they are in a kennel.  Exception: working dogs on a leash.  Ask any airline of airport staff for directions to the pet relief area.


Smoking is not permitted inside the terminals.

International Travelers at Kansas City MCI Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.