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Guest Services and Help

Madrid Barajas Airport MAD

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Guest Services at Madrid Barajas MAD Airport


Lost & Found

If you lost an item at the check-in counter, at the departure gate area or onboard the airplane, contact your airline.

If you lost an item inside the passenger terminal at MAD Airport, either go to the Arivals Hall on level 0 of T4 or T1. Alternatively, send an e-mail to [email protected]  or call for T1 913-936-119; for T4 917-466-439.

Mail Center


Pets


Smoking


International Travelers at Madrid Barajas MAD Airport


Passenger Tips

As your hub for information about Madrid Barajas Airport, iFly.com can help you get to, through, and between airports with ease. Here are some suggestions that can help you on your visit to the airport:

  • Need some cash or local currency for your trip? Check here for the location of in-terminal ATMs or currency exchangers.
  • Find business services here, like copy machines, postal services, or notaries.
  • In the event of an emergency, the airport is prepared to accommodate those with special needs and provide medical attention for minor medical issues.
  • Check here to view a list of which airlines are served by the airport.
  • Be sure to know how long you will need to wait at the security checkpoint closest to your gate.
  • Take advantage of the free wifi and explore the web if you have some time before your departure! Additionally, you can relax, grab a snack, and browse the shops.
  • If you're flying into a city from another location and require a speedy way to reach your destination, contact one of these taxi or limousine services.

Find more help here for your journey through the airport