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Guest Services and Help

Norfolk Airport ORF

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Guest Services at Norfolk ORF Airport

Other services offered at Norfolk Airport:

Airport Ambassador Volunteers who roam the terminals serve the Airport by giving advice, information or assistance to its visitors. This includes directing passengers as they step off the plane, explaining airport facilities, assisting travelers with special needs and giving general directions in and around the airport.
The Military & Visitor Information Center offers general information regarding Military and tourism inquiries. It is open daily and locted in the Arrivals Terminal, near the rental car counters.
Military Info / USO Lounge: The Military Information Booth is on level 1 of the Arrivals Terminal, near rental car counters, manned by uniformed Naval personnel, open daily 8am-10:30-pm.  The USO Welcome Center lounge, located on the mezzanine level of the Arrivals Terminal (above the Information Center) is for military personnel and their family members.  Open daily 9am-9pm; tel. 757-233-0567. or visit:  usohrcv.com
Important Telephone Numbers:
Airport Conference Center (757) 857-3405
Airport Paging (757) 444-3040
Airport Parking Administration (757) 857-3348
Airport Police (Lost and Found) (757) 857-3344
BB&T Bank (757) 628-6917
Barber Shop (757) 858-2828
Hudson News and Gifts (all retail shops) (757) 858-9600
Military & Visitors Information Desk (757) 444-3040
Recorded Parking Information (24 hours) (757) 857-3340
Travelex Currency Services (757) 855-9785
USO / ASYMCA Lounge (757) 233-0567
Norfolk Airport Authority (the Airport's operator): tel: (757) 857-3351/ fax: 3265.

Lost & Found

1. For items lost onboard your airplane, contact your airline's lost & found department.
2. For items lost at the security screening area of ORF Airport, call TSA at 757-858-5602
3. For items lost inside the terminals (except security screening), call the Airport Police at 757-857-3223.

Mail Center

The Mail Center in the Departures Terminal near the pedestrian bridge offers mail collection boxes and machines for change & phone cards


Pets are not allowed at the airport unless they are working dogs or are in a safe kennel.
Consult your airline as to their requirements.


International Travelers at Norfolk ORF Airport

Passenger Tips

As your hub for information about Norfolk Airport, iFly.com can help you get to, through, and between airports with ease. Here are some suggestions that can help you on your visit to the airport:

  • Need some cash or local currency for your trip? Check here for the location of in-terminal ATMs or currency exchangers.
  • Find business services here, like copy machines, postal services, or notaries.
  • In the event of an emergency, the airport is prepared to accommodate those with special needs and provide medical attention for minor medical issues.
  • Check here to view a list of which airlines are served by the airport.
  • Be sure to know how long you will need to wait at the security checkpoint closest to your gate.
  • Take advantage of the free wifi and explore the web if you have some time before your departure! Additionally, you can relax, grab a snack, and browse the shops.
  • If you're flying into a city from another location and require a speedy way to reach your destination, contact one of these taxi or limousine services.