Guest Services and Help

Airport Information Booths are located in the East and West halls of the Main Terminal: West Hall, tel. 407-825-2142; East Hall, tel. 407-825-2353

CLEAR- Registered Traveler - East Hall  tel. 866-848-2415
Checkpoint Mailers are located at the security checkpoints leading to either gates 1-59 or 60-129;
Cruise Transfers to Port Canaveral (42 miles from MCO): while some cruise lines provide their own transportation, alternative transport is available via out-of town shuttles (charging per passenger), or via taxi (charging per trip).
Internet Kiosks with internet access at various stations in the main building and at all four gate areas.
Mobile charging stations are located in the gate areas 1-29 and 30-59.
Newspapers are available at three of the four gate areas (exception: gate area 1-29).
Paging System: (407) 825-2000
Phone Cards vending machines are available throughout the terminal and in all four gate areas;
Shoe Shine - East and West Hall, and ticketing A & B
Spa Treatments - XpresSpa gates 100-129.
Telephones are available in the main building and at all four gate areas.
Tourist Information:  can be obtained in the Arrivals Hall.

Drop Boxes for US Mail, FedEx & UPS are at level 3, Terminal A, at Ticketing C.

Animals are only allowed inside the terminals, unless in a kennel.  Exception: working dogs on a leash.

Pet Relief Areas are available on Level 2 of both terminals:  The “A” side area is located at the far East end of the building (to the right as you exit the building). The “B” side area is located at the far West end of the building (to the right as you exit the building).

Orlando International Airport is a non-smoking facility.  Smoking is only allowed outside, 100 feet from the main entrance (you need to go through security check again if continuing your journey.)

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance* .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

Non-U.S. Citizens:  Self-processing kiosks now collect passenger's passport & flight information, customs declaration data, scan fingerprints, take a photo and issue a receipt to the passenger, who then brings their passport and receipt to a CBP officer for verification  (Later, also U.S. citizens will be able to use these kiosks.)

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.