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Guest Services and Help

Tokyo Narita Airport NRT
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Guest Services at Tokyo Narita NRT Airport

Lost & Found

If you lost an item at the airport, the point of contact varies depending on where you lost it. Points of contact are as follows. All articles lost and found in the airport are ultimately delivered to the airport police department and stored there. If you know where you lost the article Before departure passport control / After Customs Narita International Airport Lost & Found Terminal 1 : 0476-32-2105 Terminal 2 : 0476-34-5220 Terminal 3 : 0476-34-4195 (24 hours a day, 365 days a year) Narita Airport Police Department, Accounting Section : 0476-32-0110 Weekdays 8:30 - 17:15 (Saturdays/Sundays/holidays: closed) After departure passport control / Before Customs Narita Customs Lost Property Office Terminal 1 : 0476-33-2030 Terminal 2 or 3 : 0476-34-2157 Weekdays 8:30 -17:00 (Saturdays/Sundays/holidays: closed) In the aircraft Please contact your respective airline for details on whom to contact regarding lost articles. If you do not know where you lost the article

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The hotel is located on the basement 1st floor of the Terminal 2 Multistory Car Park building with direct access to Terminal 2.
In addition to taking care of pets while passengers are on overseas trips, the hotel also features an adjoining veterinarian clinic and clipping salon.
Passengers departing from Terminal 1 are also welcome.   Terminal 2 Name Location Hours Inquiries Pet Inn ROYAL,
Narita Airport B1F,
North Wing, Multistory
Car Park No. 2 Hotel staff are on duty 24 hours a day.

*Telephone reservation hours
6:00 - 23:00 Tele
phone: +81(0)120-223-011
+81(0)476-34-6800 Fax: +81(0)476-34-6767

(By Car) Park in the basement 1st floor of the North Wing of the Terminal 2 Multistory Car Park. The pet hotel can be accessed directly from the 1st floor basement in the north wing of the car park. Please check the Road Maps & Parking section for further access and car parking information. (By Rail) Alight at the Airport Terminal 2 Station. Turn right after the security checkpoint and follow the Pet Hotel signs. For further details on rail access, please check the Rail section. Passengers wishing to go to Terminal 1 after checking their pets in at the hotel can use the free terminal shuttle bus.


Smoking at Narita Airport is prohibited both inside and outside the passenger terminals to eliminate the possible effects of "secondhand smoke" except in designated somking areas.
However, there are 14 smoking areas at terminal 1 and 19 areas at terminal 2. Please click on the links below to find where to smoke .
We kindly ask not to smoke except in these designated areas. Thank you for your cooperation.
Click on the desired Location to display a map of that area.
    Terminal 1 Location 5th Floor 4th Floor 3rd Floor 2nd Floor 1st Floor Terminal 2 Location Main Bldg., 4th Floor Main Bldg., 3rd Floor Main Bldg., 2nd Floor Main Bldg., 1st Floor Satellite ., 3rdFloor

International Travelers at Tokyo Narita NRT Airport