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Guest Services and Help

Toronto Pearson Airport YYZ

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Guest Services at Toronto Pearson YYZ Airport

Lost & Found

TheToronto Pearson Lost & Found office is located at Terminal 1, Ground level between doors R and S. Hours of Operation are 0900-1900, 7 days a week. Items are securely stored in the Lost and Found office for 30 days from the date the item is turned into us.

Please note that the Toronto Pearson Lost & Found Office will not be able to assist passengers who have lost passports, Nexus cards, items on airplanes (including lost luggage) or on the UP Express train.

For those passengers who have lost the following items:

   •  Passports: All lost passports found at the airport are turned into the Canada Border Service Agency, please contact them at their dedicated number at Toronto Pearson 905-676-5380.

   •  Nexus Cards: All lost Nexus cards found at the airport are turned into the Nexus office, please contact them directly at 905-676-3477.

If you have lost an item:

   •  On an airplane (including lost luggage) please contact the airline directly. For a list of airline contact information please click here or call 1-800-247-7678.

   •  On the UP Express: File a Lost & Found report at https://www.upexpress.com/CustomerSupport/LostFound

For all other items lost in the terminals, inter-terminal Link Train or parking garages, please click the button below to file a report for the item you lost within the airport.

Mail Center


PETS - Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

� First, contact your airline to find out the rules and regulations they have on pet travel.
� Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
� The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
� Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
� The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
� Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
� Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
� Give yourself plenty of time for check-in so there is no rushing and everything is done properly.


International Travelers at Toronto Pearson YYZ Airport