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Guest Services and Help

Washington Dulles Airport IAD

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Guest Services at Washington Dulles IAD Airport

Other services offered at Dulles Airport - in alphabetical order:
General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.

Airport Information Booth is located in the lower level of the Main Terminal.
Duty-Free Shops are in the Main Terminal at post-secuirty, and in Concourses B at center, at gate C18, and at gate D15.
Electric Vehicle charging stations are free, located on level 3 of Daily Parking Garage 2.
Ground Transportation:  open metwashairports.com/dulles/793.htm
Hotels/ Motels within ten miles of the Airport:  open  metwashairports.com/dulles/5343.htm
Massage Bar - 703-572-6075 (Concourse B, B71)
Paging Information - Paging for the Main Terminal only is available at the Travelers Aid Desk, (703) 572-8296 or Foreign Visitors Information Desk, (703) 572-2536. Courtesy paging phones are available in the Midfield Concourses. This service can also be arranged by contacting the airline on which the passenger is arriving or departing.
Passenger Pickup - Drivers should follow signs to the Arrivals Level curbside.  Arriving passengers proceed from baggage claim up a ramp trouth doors (1 to 7) and step outside. curb signage matches door numbers.  For cell phone waiting lot information, refer to the Prking section.
Shoeshine - Main Terminal, pre-security and Concourse C AeroTrain station; and at baggage claim level.
Ten-minute Manicure - 703-661-1910 (Concourse D at D13)
Translation - Language assistance is available at the Informatoin counters, where voluneers assist in getting connected to a language interpretation line - available 7am9pm weekdays and 8am-8pm weekends.
Tourist Information:  open  capitalregionusa.org
Travelers Aid has several stations at the Airport:  Main Terminal, immediately beyond the security checkpoints above the AeroTrain station; at Baggage Claim level near Carousel 6 and 11. (tel.703-572-8296); and near Carousel 14 (International Arrivals area).  Additional podiums are  in the A, B, C and D Gates.  Tel. for main terminal 703-572-8296; for Internation Desk 703-572-2536.
USO Lounge for military personnel and their families is on the Arrivals level, across from Baggage Claim 12 (tel. 703-572-4876). Open 6am-10pm.

Lost & Found

  If you lost an item onboard your airplane, contact your airline. If you lost an item in the terminal, call Lost & Found at 703-572-8479, Mon-Fri 9 a.m. to 3 p.m., Saturday: 10 a.m. to 2:30 p.m (closed Sundays). The Dulles Lost and Found office is located on the Arrivals Level - Baggage Claim, just behind Baggage Claim 2. There are several agencies at the Airport which handle lost and found items. The following chart will help guide you on selecting the correct agency which corresponds to the location where your item went missing. If you are unsure, contact Dulles Airport Central Lost and Found first for expert assistance. Location where item was lost Contact Agency Contact Information East & West Security Checkpoints TSA (Transportation Security
Administration) Lost and Found
Phone: 703-662-2234
Fax: 703-661-6914
Hours: Monday through Friday from 10:00AM to 2:30PM.
Closed Saturday & Sunday and all Government recognized holidays  Location: On the Arrivals Level behind Baggage Claim 2 
Email: Dulles TSA Lost and Found Airline or Airplane Contact the airline
on which you traveled
Click here for Airline contact list Washington Flyer Taxicabs Washington Flyer Taxi Phone: 703-572-TAXI (8294)
Toll Free: 1-888-927-4359, press 1 Silver Line Express Buses Washington Flyer Silver Line Expresss Toll Free: 1-888-927-4359, press 2 Terminal, Concourses, AeroTrain, Shuttle Buses and other locations within the Airport. Dulles Airport
Central Lost and Found Phone: 703-572-8479
Fax: 703-572-6512
Hours: Monday through Friday 9 a.m. to 3 p.m.
Saturday: 10 a.m. to 2:30 p.m. Closed Sunday and Holidays Email: Airport Lost and Found ​​​​

Mail Center


IAD has five pet relieve areas, three of which are outdoors and two are post-security:

1. Outside the Main Terminal, at
(a) West end of Departures level, near walkway to Daily Garage (take door close to Dela ticket counter, then turn left.
(b) East End  of baggage claim level; folllow signs near bagage claim 1 marked 'Service Animal Relief Area'.
(c) East End of Departure level - exit door closest to United Airlines ticket counter; turn right.

2. Inside at post-security - (a)  adjacent to gate A32, next to Virgin Atlantic Club; and (b) across from gate D-1.


Smoking is permitted outside the Main Terminal and in smoking lounges located in each Concourse:
across from gates B37; next to gate B73; across from gate C2 & across from gte D30.

International Travelers at Washington Dulles IAD Airport

Passengers arriving at IAD Airport on international flights are transported by mobile lounges from the plane to the International Arrivals Building (IAB) located at the west end of the Main Terminal.  Once cleared through the IAB, passengers enter the terminal adjacent to Baggage Claim Carousel 15. 
Passengers continuing their journey will need to re-check-in bags. (Allow for plenty of time if you need to transfer to another flight.)  International arrivals who continue their journey to D gates cannot use the AeroTrain, but need to take the Mobile Lounge shutttle to gates D1-32.  A, B & C gates of Midfield Concourses A/B & C/D can be reached via AeroTrain (you can also walk to A & B gates from the Main Terminal.