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Guest Services and Help

Wilkes-Barre Scranton Airport AVP

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Guest Services at Wilkes-Barre Scranton AVP Airport

Wilkes-Barre/Scranton International Airport offers the following services:

Information Center
For questions about services within the airport, find one of our friendly volunteer Ambassadors at the Information Center. Information about local events, restaurants, attractions and hotels can be obtained at the Information Center near the middle entrances, on the first level of the Terminal Building. You can also call 570-602-2020 to get a 24-hour recording of general airport information.
Volunteer Ambassadors
Ambassadors are goodwill representatives of the Northeastern Pennsylvania Region, and provide high-level, courteous assistance to regional visitors passing through the new Joseph M. McDade Terminal Building.
Arcace - 'Destinations Arcade' offers Several coin operated games, as well as a change machine, are located on the second level of the Terminal
Automatic Teller Machine (ATM) - provided by Citizens Bank - in the center, first level  of the Terminal.
Baggage Carts - Smarte Carte baggage carts are available for a nominal fee. They are located in the Baggage Claim Area on the first level of the Terminal Building, as well as in the Surface Parking Lot.
Conference Room- available for rent through the Administrative Offices. For additional information, including reservations and rental fees call (570) 602-2000.
Courtesy Phones - on first and second levels of the Terminal - available for receiving incoming calls, as well as in-Terminal usage only. No outside telephone calls.
Frequent Parking Program - offered to frequent flier members traveling at least 50,000 miles/year from any one airline serving the Wilkes-Barre/Scranton International Airport. Membership is required.

Hotel/Motel Hotline
Free reservations/courtesy phone is available via direct line phone banks in the Baggage Claim Area.
Hotel Accommodations - Holiday Inn Express is located AT Wilkes-Barre Scranton International Airport, just off I-81 at Exit 178A, only minutes from the Pennsylvania Turnpike Northeast Extension (I-476). Featuring 100 guest rooms, including several luxury two-room suites. Free wireless High Speed Internet. Free "Express Start" breakfast, fitness center, and shuttle service.

Massages Chairs- Two locations on the second level of the Terminal Building. Rates are $1 for 3 minutes or $5 for 15 minutes.

Vending Machines - Several vending machines are on the first level of the Terminal Building, near the restrooms.
Newspaper Vending Machines - both on lower and second levels of Terminal Building

Lost & Found

For lost or damaged luggage, please contact the airline directly. AVP Airport's lost and found is located in the Security Office in the Terminal Building. Stop by, or call 570-602-2023 during normal business hours and ask for your item.

Mail Center

USPS, FedEx and DHL all have mailing centers located near the Baggage Claim Area of the AVP Terminal Building.
USPS Pickup: 9:30 AM, Mon-Sat
USPS Pickup: 4:30 PM, Mon-Fri
FedEx Pickup: 5:30 PM, Mon-Fri
DHL Pickup: 3:45 PM, Mon-Fri


Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

� First, contact your airline to find out the rules and regulations they have on pet travel.
� Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
� The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
� Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
� The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
� Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
� Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
Give yourself plenty of time for check-in so there is no rushing and everything is done properly


There is a smoking lounge on the first level of the AVP Terminal.

International Travelers at Wilkes-Barre Scranton AVP Airport

Passenger Tips

As your hub for information about Wilkes-Barre Scranton Airport, iFly.com can help you get to, through, and between airports with ease. Here are some suggestions that can help you on your visit to the airport:

  • Need some cash or local currency for your trip? Check here for the location of in-terminal ATMs or currency exchangers.
  • Find business services here, like copy machines, postal services, or notaries.
  • In the event of an emergency, the airport is prepared to accommodate those with special needs and provide medical attention for minor medical issues.
  • Check here to view a list of which airlines are served by the airport.
  • Be sure to know how long you will need to wait at the security checkpoint closest to your gate.
  • Take advantage of the free wifi and explore the web if you have some time before your departure! Additionally, you can relax, grab a snack, and browse the shops.
  • If you're flying into a city from another location and require a speedy way to reach your destination, contact one of these taxi or limousine services.

Find more help here for your journey through the airport