BWI Traveler Help IFLYER FORUM

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Got a tip about BWI airport? You've come to the right place for help on getting to, through, and between Baltimore Washington airport. Share your experiences with others, or post a question and get notified when there is a response.

BWI Traveler Help DISCUSSION

RSN 10/06/2018
I have recently started using a walker and need to know how to get my luggage to check in when I am dropped off at the airport. Is it possible to arrange for a skycap to meet me? Should my husband park the car and accompany me to the desk? (He won’t be traveling with me.) I assume that when I return, there will be someone who can help me get my luggage out to the curb for pickup.

Thanks.
NaptownGal 01/20/2019
There are skycaps at BWI. You can ask the folks at the ticket counter to call one for you when you are ready to go. There is no charge for skycap service although tipping is generally expected.

The airline will call for a skycap to assist you from the plane to baggage claim once you arrive -- just ask at the ticket counter. It doesn't hurt to mention it to the flight attendant as well.
deb 07/20/2018
Hi I want to fly in and I need to get from gate to luggage to car rental? I can only walk short distances
How can I get help? I have not bought my flight ticket yet.
RAB 03/20/2018
We will be picking up a wheelchair passenger in a van with a side ramp extension. Do we need to park in a special place with room for a side ramp?
Debbie 03/15/2018
Need travel assistance in BWI checking in to terminal
ZAP 03/20/2018
Contact your airline.
mad 02/21/2018
were are the car rental area in airport
LW 02/15/2018
Thinking of flying to BWI and then taking train to New York. How close is Amtrak station to airport and what is the best way of getting there?
ZAP 02/15/2018
There is an Amtrak Station on airport grounds called BWI Marshall. It is connected to the terminals by a shuttle bus. https://www.bwiairport.com/to-from-bwi/transportation/transit/amtrak
Mike 02/05/2018
Morining BWI.

Do you have a SATO office from returning military personnel?

Thanks Mike
ZAP 02/06/2018
The SATO office in Baltimore is at Warfield ANGB across town, not at BWI.
Hjank 08/10/2017
Does Southwest have a curbside baggage drop off / check in at BWI?
jso1226 08/03/2017
I flew in to bwi from Copenhagen with layover in Reykjavik, Iceland by WOW Air on the 31st of July. My checked in bag is missing and have not heard back from the airline. If it was delayed, I would expect to hear back within 24 hours but now that its been more than 2 days, i am getting very anxious. I called the number that's on the BWI website for Lost and Found but i could not talk to anyone in person.

Are there any areas in the airport where there may be lost baggages hanging around? Would going to the airport myself be a good idea? i have to drive 1 hour one way.

Does anyone know the direct phone number i could reach out to?
ZAP 08/04/2017
The only place at the airport it could be is the bag office handling the Wow Airlines flights (which is likely not marked and not publicly accessible).
james wilson 07/19/2017
Is there a phone number for Southwest baggage claim service at BWI?