Guest Services at Charlotte Douglas CLT Airport
The Welcome Center (tel. 704-359-4027) is located on the Baggage Level and provides general airport information, tourism information of Charlotte and the Mid-Carolinas Region, and paging services.
The Information Counter (tel. 704-359-4013) is located on the Ticketing Level provides general airport information and Paging services.
CLT Volunteers wearing yellow oxford shirts with 'Ask Me' name tags are disbursed throughout the Atrium - helping passengers with terminal directions to the various amenities, services & airline gates.
Convention Services: CLTprovides various related services to assist in welcoming convention groups to the Charlotte area. For more information on Charlotte/Douglas International Airport’s Convention Services, please contact the Airport Public Affairs Department at (704) 359-4884.
Charging Stations: near gtes A6, B2, B10, C2, C10, C155, D3 & on Concourse E near the Carolinas NewsBeat.
Power Outlets: throughout the Atrium and Concourses.
Paging : (a) Airport Services Counter (center of Departures level) tel. 359-4013; or (
Note that curbsides are only intended for quick pickup/dropoffs; and for luggage check-in; unattended vehicles will be towed.
You have the option of parking in the hourly parking deck, free for the first 30 minutes.
Priority Lanes - 'Preferred' or 'Elite' airline passengers can ue either Checkpoints B or C Priority Lanes for expedicted security checks. Check with your airline for more information as to eligibility.
US Airways Customer Service counters are at Concourses, B, C, D & E.
Tourist Information: the Visitor Information Center is at the Arrivals /Baggage area; or visit charlottesgotalot.com
USO of North Carolina is a military lounge locate in the main terminal (above the Atrium, accessible by stairway or elevator), which is staffed by volunteers and offering a comfortable environment with free internet and phone services
Visitor Information Center: tel. 704-359-4027 - located in the arrivals area.
Important contact numbers: (NOTE: for all flight-related inquiries, including items lost onboard the plane or in the gate areas, please call your airline directly; for rental cars, contact the agency directly. ) All telephone numbers quoted below precede area code 1-704:
Administration fax 359-4030;
Law Enforcement & Emergency: 359-4012;
TSA (Transportation Security Adminstration) at CLT: 359-5190
Visitor Information Center: 359-4027
Lost & Found
There is a pet relief area across from the baggage claim area, in the grassy area next to the parking structure.
Smoking is allowed outside the terminal building 100 feet from the terminal (requiring going through security check again).