Guest Services at Edmonton YEG Airport

Lost & Found

Items (excluding passports) found in the terminal building and parking lots can be claimed at the Information Booth on the Arrivals Level across from door 7. For lost baggage or items left on board an aircraft, please contact your airline's baggage department directly. Passports found in or around the terminal building should be turned in to our local RCMP detachment. They can be reached at 780 890 4333. Information Booth Hours: 08:00 to 24:00 (Monday to Friday) 09:00 to 20:00 (Saturdays) 09:00 to 24:00 (Sundays & Holidays)   For More Information: Local call: 780 890 8382 Toll-free in North America: 1 800 268 7134 TTY: 780 890 6715 E-mail: [email protected]

Mail Center


PETS at YEG Airport: No pets are allowed at the airport unless they are placed in a dog carrier. There is a dog run on the Arrivals Level outside door 1 to the North (by guard house) -and- outside the North-west corner of the Parkade (near metered parking and Rendez-vous) across from door 3. Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

� First, contact your airline to find out the rules and regulations they have on pet travel.
� Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
� The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
� Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
� The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
� Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
� Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
� Give yourself plenty of time for check-in so there is no rushing and everything is done properly


International Travelers at Edmonton YEG Airport