Guest Services at Houston Intercontinental IAH Airport
Airport Guest Services, Airport Information and Travelers Assistance
Visitor/airport information is provided at the staffed Visitor Information Centers, located on the baggage claim level of IAH Terminals A, B and C and outside of U.S. Customs in the Leland Terminal D.
Passenger Amenities at IAH include WI-FI Internet Service, Multi-lingual Special Service Representatives, Restaurants & shops, News stands, Scheduled and on call ground transportation; Many parking choices; Visitor information centers; On-airport rental carcompanies; ATMs & Currency exchange booths' ADA amenities; Automated people mover 'TerminaLink' for sterile airside connection; Underground inter-terminal train; Designated smoking areas outside the terminals.
Terminal A - Rapid Charger Machines are at South, near gates A25-30; at North near gates A1-2 & A8-15. Samsung Charging Stations are North near gates 8-15 & South near gates A17-24.
Terminal B - Rapid Charger Machines are near gates B60-67, B76-83 & B84-71; Samsung Charging Stations are at gates B62-66, B73-74, B76-83 & B84-91.
Terminal C - Rapid Charger Machines are at South, near gates C29-33, C34-42, C43-45; at North, near gates C14-23, 24-27. Samsung Charging Stations are at North near gates C14-23 & 24-27; at South near C2-33.
Terminal D - Rapid Charger Machines near gates D1-6, D 7-8, D9-12; Samsung Charging Stations near gates D7-8 & D1-12.
Terminal E - a Rapid Charger Machine is to the right of security checkpoint; Samsung Charging Stations are at most of the E gates.
Terminal A - at Ticketing Lobby; at North in food court area; at South near gates A26-27,
Terminal B - near gates 60-67, 68-75, 76-83 & 84-91
Terminal C - at North, near gates C14-23
Nursery Room with rocking chair & crib for nursing mothers & babies
Terminal A - at Mezzanine Level near gtes 84-91 (use stair next to SueVenir)
Terminal D - near gates D7-8.
Terminal B - near gates B76-83.
Terminal C - at North, near gates 14-23; at South near gates 43-45.
Terminal E - near gates E10-11
The USO Facility is located in Terminal D, across from gate D2 (visit uso.org) and serves for military personnel & their families. open Mo-Sun 9am-9pm.
Lost & Found
2. For items lost at the TSA security checkpoint, Contact TSA at at 281-821-2825 or email [email protected]
3. If you lost a passport, it will be turned over to the US Customs & Border Protection within 5 business days - contact CBP at 281-230-4672.
4. If you lost an item at the Rental Car facility or on their shuttle bus, call 281-233-1013, or leave a message if there is no answer.
5. For items lost inside the Airport, other than the above, contact the Lost & Found department at at 281 230-3299, or email [email protected]
To claim an item at IAH, provide name, detailed description, date & time lost; flight number or airline (if lost on-board); the terminal where item was lost (A, B, C, D, E/ FIS).
Pet Relief Areas are located
(a) outside of Arrivals at Terminals A, B, & C (follow pet relief signs in the Baggage Claim Hall);
(b) outside of Departures /Ticketing at Terminal D. Just follow signs.
If you travel with a working dog, please contact your airline when making reservations.