Guest Services at Gerald R Ford GRR Airport
Visitor Information Desk is located across the Baggage Claim in the Front Lobby. This desk functions as an agent between Gerald R. Ford International Airport and the Grand Rapids/Kent County Convention & Visitors Bureau. It carries maps, brochures, and other helpful resourcesand is staffed daily 9am-10p-m.
Paging is done at the Visitor Information Desk.
"Kids Port" is a children's entertainment center, and you can choose one of the following activities or visit one of the aviation links: Online Activities -or- Links to Aviation Sites for Kids & Young Adults.
MILITARY PERSONNEL -
Immediate family members are welcome to accompany you through security screening to the gate area to await the departure of your flight. In order for this to occur smoothly, please have the following items when you arrive at the airport: (a) your military orders; (b) a photo ID for each family member over the age of 18.
At the ticket counter, ask the ticket agent for a gate pass for each of your immediate family members who will accompany you to the gate area (this includes young children). This gate pass will grant them permission to pass through the TSA security screening and into the sterile area of the terminal.
At the concourse entrance, each individual over 18 years of age will need to show his/her gate pass and photo ID. (Children under age 18 need only to have a gate pass.) Everyone will have to go through the security screening process so family members will want to dress accordingly. Your family is then welcome to wait with you at the gate area for your plane to board.
Immediate family members may greet you at the gate. To meet you in the sterile area of the terminal, they should: (a) Arrive at the airport at least 45 minutes prior to your scheduled arrival; (b) bring a photo ID for each family member over the age of 18; and (c) go to the ticket counter upon arrival at the airport and request a gate pass for each immediate family member. They will need to let the ticket agent know what flight you are arriving on.
This gate pass will grant them permission to pass through the TSA security screening and into the sterile area of the terminal. Each family member will have to go through the standard screening procedure so they will want to dress accordingly.
Lost & Found
2. For items lost at the security checkpoint, call TSA at 616-285-6631. (confiscated items are not being returned.)
3. For items lost inside the passenger terminal, other than at security checkpoint, call the Airport Police at 616-233-6015 (items are held for 30 days only).
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation.
A pet relief area is at the west end of the terminal curb front, wheelchair accessible.