Terminal Gate Connection
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The Ground level of the terminal houses:
- to the left the Arrivals facilities, including baggage carousels (non-EU passengers use carousel number 1 and thereafter pass through non-EU custom & proceed to Arrival hall);
- to the rights are the check-in counters and acccess to the gates.
The ground level also houses airline and Aena information counters, lost & found, baggage wrap, lost bags, bags for liquids, PRM meeting points, security check, rental car counters, food & shops, banking facilities, conference center & tourist/ travel desks.
Level 1 of the terminal is the departures level offering a number of concessions and access to gates 1to 17 (left to right: gates 14-17, 9-13, 5-8, 3-4 & 1-2).
Other amenities and services inside the terminal: Aside from food & drink and retail concessions, the Terminal offers Wi-Fi internet access; Information counters for Aena, an Aena Passenger Service Office, and 'Island Council of Ibiza & Formentera' (only open at high season May-October).
Tour Operators (May to October) are on level P0.
A travel agency ‘Viajes Atalaya’ is located on level P0 (tel. 971 395 473).
Lost Luggage facilities are on level P0 for Spanair, Acciona Airport Services, Air Europa, Easy Jet (handled by Menzies); and Iberia, and Ryanair (handled by Lesma).
A police station (tel. 971 89 439),
First Aid station (tel. 971 809 227).