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Last week I bought my fiancee a necklace at the Terminal 4 Swarovski, post-security. She'd rather have something else for her birthday, so I asked www.swarovski.com about a refund/exchange. After two delayed responses they politely refused, saying the store is a licensee but not actually part of the company. I hope someone is reading this, because the sales slip has no phone number and the 718 number the website gave doesn't work. Short of finding a more pliant life partner, I am open to advice.
Your terminal 4 map is really out of date. Security has moved the checkpoints to right behind baggage checkin, so the entire concourse except for the chapels are now AFTER security. The only public areas outside of checkin are at the Arrivals area.