LIS Airport Lost and Found
Have you misplaced an item at Lisbon Portela Airport? Don't worry, this guide will walk you through the process of locating your lost belongings. From contacting the Lost Property office to specific procedures for items lost in different areas of the airport, we've got you covered. We also provide contact details for popular airlines and advice on how to report a lost item.
Scroll down to get specific information about what to do if you lost an item at LIS.
Tips, Help & Resources
iFly.com helps you get to, through, and between airports like a pro. Here are some suggestions to help you on your trip through the airport:
- Need some cash or local currency for your trip? Go here for the location of LIS's in-terminal ATMs or currency exchangers.
- Make use of the wifi offered for free with lisbon-portela-airport's terminals and explore the web if you have some time before your departure!
- If you've got lots of checked luggage coming out of baggage claim, the airport has baggage carts located near the arrival carousels.
- Looking to get the best deal possible on your flight from LIS airport? Check multiple sites, and consider nearby airports.
Contact Information and Operating Hours
If you have misplaced an item at Lisbon Portela Airport, you can report it to the Lost Property office. The office is conveniently located at the Ground Floor (0) of the airport. Their operating hours are from 08:00 - 16:00.
- Email: [email protected]
- Phone: + 351 218 444 530
Location-Specific Procedures
Items Lost in Airport Terminals
If you suspect that you have lost an item within the airport terminals, excluding security checkpoint areas, immigration and customs areas, airline lounges, or items left on an airplane, you should directly contact the Lost Property office. Their contact information is provided above.
Items Lost at Security Checkpoint Areas
For items lost at security checkpoint areas, please contact the Lost Property office as they handle all lost and found items within the airport premises.
Items Lost in Other Areas
For items lost in areas such as parking lots, rental car facilities, shuttle buses, or similar areas not located inside the airport, the Lost Property office should be your first point of contact.
Items Lost on the Plane
If you believe that you have left an item on the aircraft after arriving at Lisbon Portela Airport, there are several steps you can take. First, if possible, return to the gate where your flight arrived. The crew may still be cleaning the plane and might be able to help you retrieve your item.
If returning to the gate is not an option, head to the Lost and Found desk if one is available at the airport. The staff there can assist you in locating your lost item.
Alternatively, you can visit the luggage or baggage services desk for your airline, which is typically located in the baggage claim area. The staff at these desks can help track down items left on planes.
Finally, you can contact the airline directly. Most airlines have procedures in place for handling lost items and can assist you in retrieving your belongings.
Lost Checked Baggage
If your bag does not appear in the baggage claim area within a reasonable amount of time after your flight has landed, don't panic. The first step is to contact the baggage services desk of your airline, which is usually located near the baggage claim area. They can assist you in locating your bag or filing a claim if necessary.
Below are the contact details for the most popular airlines at Lisbon Portela Airport:
If your airline is not listed above, check out all airlines that serve LIS for contact info and more.
How to File a Report
To report a lost item at Lisbon Portela Airport, you need to contact the Lost Property office directly via email or phone as the airport does not support online form submission for lost items. When reporting a lost item, be prepared to provide your First and Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features. The more details you can provide, the easier it will be for the staff to locate your item.
Collection, Delivery, and Charges
Information regarding the collection of found items, availability of delivery services, and any associated fees or charges is not readily available. It is recommended to inquire about these details directly with the Lost Property office when reporting your lost item.
Special Considerations
For sensitive items like passports or electronics, it is crucial to report the loss as soon as possible due to additional security measures and privacy concerns. The handling of unclaimed items and any legal notices related to lost and found items should also be discussed directly with the Lost Property office. Be cautious of third-party services that may charge unauthorized fees for lost and found services.
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Frequently Asked Questions (FAQ)
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