Guest Services at Boston Logan BOS Airport

Other services offered at Logan Airport:

Public Information Booths (or call 617-561-1800) - on the lower level baggage claim areas of each terminal. Public Service Representatives assist you with questions and concerns regarding ground transportation, airline services, concession inquiries, special needs and TTY services.
800-23-LOGAN Service - Logan's help desks - Public Service Representatives assist callers with questions and concerns regarding ground transportation, commuting challenges, airline support services, weather operations as well as offering TTY services.

Children Services - Kidport play areas are serving the little travelers - located at Terminal A, by Gate A18, and at Terminal C at Gate C25.
Hotel Reservations: Central Reservation of New England located at lower level, pre-security in JetBlue baggage claim area, across from rental car phone board.  It offers free service for discount hotel reservations with best rates for Boston hotels and motels; tel. 1-800-332-3026.
Beauty Salon / Spa Facilies - Classique Hair and Nail Salon &  Be Relax Spa at Terminal C (tel. 617-569-5880); and XpresSpa at Terminal B.
Classic Shoe Shine Valet at: TA, post security by gates 3-5; TB, American Airlines & US Airways side departure level; TC, departure level, pre- and post-security, gates 25-36.
USO - for military personnel and their families. Terminal C, ground level, pre-security; 617-561-1634.

Lost & Found

1. For items lost onboard your aircraft or at the boarding areas, call your airline.

2. For items lost at TSA security checkpoints call 617-561-2047.
3. For items lost at Customs contact CBP at 617-58-1810.
4. For items lost anywhere else in the Terminal, contact the Massachusetts State Police Troop F (tel. 617-568-7514) - located at 2 Service Road, East Boston (across from Airport MBTA station).
5. To report a lost item, you may use the airport form (open:

Mail Center


Pets are not allowed inside the terminals, unless in a kennel - except working dogs on a leash.

For pet relief areas, contact your nearest information booth or any other airport staff.


Logan Airport is a smoke free environment.

International Travelers at Boston Logan BOS Airport

Most of Boston Logan's international arrivals are being processed at Terminal E's US Customs & Border Patrol.

All international arrivals  - with the exception of those who went through U.S. Customs clearance at participating airports - are being processed at Termial E and need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

Baggage Transfers: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting airline's check-in counter (which may be in another terminal) and  check them in before proceeding through security check and on to your departure gate. 
Your bags will be automatically transferred if  both arriving & departing airlines (a) belong to the same Airline Alliance,  (b) code-share with another airline; or (c) if both flights were bought on one ticket.

Meeting point: After baggage claim & customs clearance - and if being met by someone, - meet Terminal E's Arrivals Hall at level 1 of Terminal E .