Guest Services at Metropolitan Oakland OAK Airport

Other services offfered by Oakland Airport:

Airport Information booths
are located in each of the two terminals near the curbside entrances. If you have additional questions, please call our Visitor Services Volunteers at (510) 563-2721, from 8 a.m. to 8 p.m. daily.   After hours, call our airport operators for assistance at 510-563-3300.

Lost & Found

If you lost an item onboard your airplane or at the gate areas, contact your Airline's lost & Found department.

If you lost an item inside the terminal, other than at the TSA checkpoint, contact the Lost and Found office at OAK Airport  in Terminal 1, mezzanine level -open weekdays only 8:30am-4:30pm.  Or call 510-563-3982.
If you lost an item at the TSA checkpoint, callTSA Lost & Found at 510-563-3629; or e-mail: [email protected]

Mail Center

A USPS Mail box located curbside at Terminal 2,  near the Airport Information Booth.


Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.


There are smoking areas located near the curbside of each terminal.

International Travelers at Metropolitan Oakland OAK Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.