Guest Services at Metropolitan Oakland OAK Airport
Airport Information booths are located in each of the two terminals near the curbside entrances. If you have additional questions, please call our Visitor Services Volunteers at (510) 563-2721, from 8 a.m. to 8 p.m. daily. After hours, call our airport operators for assistance at 510-563-3300.
Lost & Found
Location: Terminal 1, Second Floor, in the Badges and Permit Office
Hours: 8:30 a.m. to 4:30 p.m. Monday – Friday
Phone: (510) 563-3982
Email: [email protected]
Closed on all Airport Holidays Instructions For Email Correspondence
Email correspondence with lost and found must include the following information: Your first and last name in the subject line. Include the following in the body of the email: Full Name Full Address Contact Phone Number Date of travel (example: Jan 1, 2017) Your Email address Detailed description of your lost item Please note, sending more than one email may delay our response. Items Left At Security Checkpoints For items left at the Terminal One and Terminal Two Security Checkpoints, please contact the TSA Lost and Found. TSA only holds items for 30 days. TSA Lost & Found Location: Terminal 1, Baggage Claim, near Baggage Carousel 3
Hours: 8:00 a.m. to 3:00 p.m. Monday – Friday
Phone: (510) 563-3629
Email: [email protected]
Closed on all TSA Holidays Instructions For Email Correspondence
Email is the most efficient and effective avenue for retrieving your left behind item. Correspondence with TSA Lost and Found must include the following information: Your first and last name in the subject line. Include the following in the body of the email: Full Name Full Address Contact Phone Number Date of travel (example: Jan 1, 2017) Your Email address Detailed description of your lost item Items Left On An Aircraft Personal items left on an aircraft are stored and maintained by the specific air carrier. These items are not submitted to Airport Lost & Found or the TSA Lost & Found. Customers must contact their airline to determine if their item is in the airline’s possession.
International Travelers at Metropolitan Oakland OAK Airport
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.
NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and check them in at your connecting airline counter before proceeding to your gate.